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MHS Quality, Patient Safety, and Access Information (for Patients)

We are committed to making it easy for you to find information on how the Military Health System (MHS) is performing. Here, you'll data showing how our facilities score on industry standard measures for patient safety, health care outcomes, quality of care, and patient satisfaction and access to care. Search for your military treatment facility below to see how we're doing and how we measure out performance.

Locate or Compare MHS Facilities

Locate or Compare MHS Facilities: Enter a ZIP code and distance or search by facility name.

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Want to see information about civilian providers?

Visit Hospital Compare, a national website, operated separately from the MHS. Hospital Compare has information about the quality of care at over 4,000 Medicare-certified hospitals across the country. You can use Hospital Compare to find hospitals and compare the quality of their care. All civilian facilities in the TRICARE network can be found on Hospital Compare. 

Go to Hospital Compare

We Want Your Feedback

Part of our transparency efforts include getting feedback from the community we serve. This will require input from the individuals most interested in this data – our beneficiaries and military communities. If you have ideas, suggestions, or other feedback on the information we are presenting, please send us an email and let us know what information you would like to see presented and how we can make it easier to digest and use.

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2016 TRICARE Inpatient Satisfaction Survey Appendices

Report
7/7/2017

The purpose of the OASD/DHA TRICARE Inpatient Satisfaction Survey (TRISS) is to monitor and report on the experience and satisfaction of Military Health System's (MHS) beneficiaries that were admitted to MHS Direct Care (DC) military treatment facilities (MTFs) or its civilian network/Purchased Care (PC) civilian hospitals. The survey instrument ...

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Sentinel Events Across the MHS

Report
5/9/2017

We encourage our medical staffs to report all types of patient safety events – injuries, illnesses and especially deaths. Sentinel events are those that result in harm to a patient and that require immediate resporting, response and investigation. More reported events don’t necessarily mean more events have occurred. It could mean that more providers ...

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Sentinel Events by Military Hospital

Report
5/9/2017

We encourage our medical staffs to report all types of patient safety events – injuries, illnesses and especially deaths. Sentinel events are those that result in harm to a patient and that require immediate resporting, response and investigation. More reported events don’t necessarily mean more events have occurred. It could mean that more providers ...

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Catheter and Central Line Infections in Military Hospitals

Report
5/9/2017

A catheter is a drainage tube that is inserted by a doctor into a patient’s urinary bladder through the urethra and is left in place to collect urine while a patient is immobile or incontinent. When not put in correctly or kept clean, or if left in place for long periods of time, catheters can become an easy way for germs to enter the body and cause ...

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Access to Acute and Primary Care Appointments PDF Version

Report
5/9/2017

Seeing your provider in a timely manner is important to you – and to us. Our goal is to ensure you receive the right level of care, at the right time, by the right provider. This measure is used across the health care industry and lets us know if we are meeting our access to care standards. The MHS access to care standard for patients to receive an ...

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Access to Acute and Primary Care Appointments

Report
5/9/2017

Seeing your provider in a timely manner is important to you – and to us. Our goal is to ensure you receive the right level of care, at the right time, by the right provider. This measure is used across the health care industry and lets us know if we are meeting our access to care standards. The MHS access to care standard for patients to receive an ...

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HEDIS Quality of Care Measures PDF Version

Report
5/9/2017

The Healthcare Effectiveness Data and Information Set (HEDIS) is a tool used by more than 90 %of America's health plans to measure performance on important dimensions of care and service. There are many HEDIS scores covering a variety of quality indicators. The Military Health System uses a set group of of these indicators to measure performance. This ...

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HEDIS Quality of Care Measures

Report
5/9/2017

The Healthcare Effectiveness Data and Information Set (HEDIS) is a tool used by more than 90 %of America's health plans to measure performance on important dimensions of care and service. There are many HEDIS scores covering a variety of quality indicators. The Military Health System uses a set group of of these indicators to measure performance. This ...

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Number of Deliveries in Military Hospitals PDF Version

Report
5/9/2017

When you are having a baby, it is important that you have confidence in the hospital you are considering for delivery. Hospitals that have fewer deliveries are okay for uncomplicated pregnancies. Hospitals that deliver more babies are often better for complicated pregnancies. We count and report the number of babies delivered in our military ...

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Satisfaction Survey Results for Seeing a Provider When Needed

Report
5/9/2017

Seeing your provider when you need to is important to you – and to us. We want to ensure that you get the care you need when you need it. This measure lets us know if you think we responded appropriately to your appointment request. We send out surveys to a sample of our patients after their health care appointments. We measure your satisfaction and ...

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Number of Deliveries in Military Hospitals

Report
5/9/2017

When you are having a baby, it is important that you have confidence in the hospital you are considering for delivery. Hospitals that have fewer deliveries are okay for uncomplicated pregnancies. Hospitals that deliver more babies are often better for complicated pregnancies. We count and report the number of babies delivered in our military ...

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Military Hospital and Clinic Accreditation Status PDF Version

Report
5/9/2017

You expect your hospital or clinic to provide quality care and so do we. That's why the MHS requires all of our military clinics and hospitals go through on-site surveys by nationally-recognized accreditation organizations every three years. This report will show you the accreditation status of your facility, which accreditation organization the ...

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Military Hospital and Clinic Accreditation Status

Report
5/9/2017

You expect your hospital or clinic to provide quality care and so do we. That's why the MHS requires all of our military clinics and hospitals go through on-site surveys by nationally-recognized accreditation organizations every three years. This report will show you the accreditation status of your facility, which accreditation organization the ...

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Primary Care Manager Continuity PDF Version

Report
3/16/2017

When your provider team is familiar with your medical history, it is good for you, especially if you have more complex medical issues. Our Patient Centered Medical Homes (PCMHs) help you see the same provider team. Your PCMH team will work to keep you healthy by suggesting preventive services that may prevent more complex problems later. We track ...

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Primary Care Manager Continuity

Report
3/16/2017

When your provider team is familiar with your medical history, it is good for you, especially if you have more complex medical issues. Our Patient Centered Medical Homes (PCMHs) help you see the same provider team. Your PCMH team will work to keep you healthy by suggesting preventive services that may prevent more complex problems later. We track ...

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