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TRICARE Inpatient Satisfaction Surveys (TRISS) - Purchased and Direct Care

TRICARE Inpatient Satisfaction Survey (TRISS) survey instrument incorporates the questions developed by the Agency for Healthcare Research and Quality (AHRQ) and the Centers for Medicare and Medicaid Services (CMS) for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) initiative. The goal of the HCAHPS initiative is to uniformly measure and publicly report patients’ experience with their inpatient care through use of a standardized survey instrument and data collection methodology. The information derived from the survey can be useful for internal quality improvement initiatives, to assess the impact of changes in operating procedures, and to provide feedback to providers and patients. Comparison of these data with the results from previous surveys as well as comparisons to civilian benchmark data will measure Department of Defense progress in meeting its goals and objectives of high quality healthcare.

These surveys measure beneficiary user satisfaction with inpatient experiences in Direct CareDirect care refers to military hospitals and clinics, also known as “military treatment facilities” and “MTFs.”direct care and Purchased CareThe TRICARE Health Program is often referred to as purchased care. It is the services we “purchase” through the managed care support contracts.purchased care settings. Surveys are sent world-wide to a sample of eligible beneficiaries who received inpatient care. The direct care survey is a census survey while the purchased care survey is a random sample.

The TRISS reports on the experiences of adults who receive medical, surgical, and obstetrics inpatient services from the Military Health System's 58 direct care (DC) military treatment facilities (MTFs) and through the MHS civilian network of providers purchased care (PC) arrangements. The survey is conducted for TRICARE's Defense Health Cost Assessment and Program Evaluation division.

2017

2017 TRICARE Inpatient Satisfaction Survey Report of Findings

2017 TRICARE Inpatient Satisfaction Survey Appendices

2016

2016 TRICARE Inpatient Satisfaction Survey Report of Findings

2016 TRICARE Inpatient Satisfaction Survey Appendices

2015

2015 TRICARE Inpatient Satisfaction Survey Report of Findings

2015 TRICARE Inpatient Satisfaction Survey Appendices

2013

2013 TRICARE Inpatient Satisfaction Survey (TRISS) Report of Findings

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2017 TRICARE Inpatient Satisfaction Survey (TRISS) Report of Findings

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