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Military Health System

509th Medical Group

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331 Sijan Avenue
Whitman AFB, MO 65305-5001

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509th Medical Group website

1-660-687-2188

Monday - Friday 7:30 A.M. to 4:30 P.M. Closed at noon on the fourth Thursday of every month for training Appointment Line is opened Monday - Friday 7:00 a.m. - 4:30 p.m. We are closed all weekends and Federal Holidays.

Walk-in Contraceptive Care Clinic Hours:
Monday through Friday: 7:30 a.m. - 9:00 a.m.

The 509th Medical Group supports the 509th Bomb Wing and Whiteman Air Force Base tenant units by providing trusted medical support, community health and wellness, and developing and sustaining mission-ready medics to support Combatant and Joint Force Commanders. Additionally, we provide health services for more than 12,000 beneficiaries. 

We are committed to operational readiness, outstanding customer service, and always delivering world-class health care.  

  • You can see for yourself how well we are doing. 
  • Click on one of the links to learn how we measure our performance.

Note:
HEDIS data is not available for public posting for this MTF at this time. The process to get data for public posting from the new electronic health record used at this MTF is still being developed and will be available soon.

Disclaimer:

  • One measure is not an indication of a facility's quality. Sometimes a smaller population can make a measure move pretty drastically from quarter to quarter, so don't be alarmed if you see a dip or a spike.
  • If there is no data included with the description of the measures below, it may be because your facility doesn't offer that particular service or treatment.
  • Some data is reported every month or quarter and some is reported once a year. Occasionally, a measure is no longer used. But we continue to provide the data from past years as a reference.
  • The dates we report data may vary by measure. Measuring quality, safety, access and patient experience requires time to ensure data is valid and accurate.
  • We report the same Healthcare Effectiveness Data and Information Set (HEDIS) used by many civilian health care practices to monitor quality of care provided in the MHS. Before posting HEDIS data, a National Committee for Quality Assurance (NCQA) certified auditor reviews and approves the measure process and data.
  • We report some of the measures in Calendar Year (CY) and some measures in Fiscal Year (FY). Calendar years begin on January 1st. Fiscal years begin on October 1st.
  • If you have questions, please contact the Patient Administration office at your military medical treatment facility or a beneficiary counseling and assistance coordinator

Download Spreadsheet of Metrics  Download Archived Measure Metrics  New MTF Search

Patient Satisfaction / Access

There are many factors the Military Health System tracks related to Patient Satisfaction and Access. For your convenience we have categorized these in the below sections:

  • Access to Acute Care Appointments

    Seeing your provider in a timely manner is important to you—and to us. Our goal is for you get the right level of care, at the right time, by the right provider.

    What we measure

    We measure the average number of days it takes to be seen for an acute medical condition. If the military hospital or clinic can't get you an appointment with your primary care manager within the access standards (within 24 hours - 1 day), they will get you an appointment with another provider. We monitor this metric on a monthly basis and make more appointments available when the measure shows we need to.

    Graph: Access to Acute Care Appointments

    Average Days Until Third Next Available Appointment Within 24 Hours

    Table: Access to Acute Care Appointments

    Average Days Until Third Next Available Appointment Within 24 Hours
    2018-Jul2018-Aug2018-Sep2018-Oct2018-Nov2018-Dec2019-Jan2019-Feb2019-Mar2019-Apr2019-May2019-Jun2019-Jul2019-Aug2019-Sep2019-Oct2019-Nov2019-Dec2020-Jan2020-Apr2020-May2020-Jun2020-Jul2020-Aug2020-Sep2020-Oct2020-Nov2020-Dec2021-Jan2022-NovGoal
    0.711.440.960.950.991.180.60.920.920.740.881.740.911.6610.10.881.670.760.9422.8820.3727.4735.136.691.954.0522.36.55.462.91
  • Access to Routine Appointments

    Seeing your provider in a timely manner is important to you—and to us. Our goal is for you get the right level of care, at the right time, by the right provider.

    What we measure

    We measure the average number of days it takes to be seen for routine appointment. If the military hospital or clinic can't get you an appointment with your primary care manager within the access standards (within 7 days), they will get you an appointment with another provider. We monitor this metric on a monthly basis and make more appointments available when the measure shows we need to.

    Graph: Access to Care Routine

    Average Days Until Third Next Available Appointment For Routine or Follow-up Care

    Table: Access to Routine Appointments

    Average Days Until Third Next Available Appointment For Routine or Follow-up Care
    2018-Jul2018-Aug2018-Sep2018-Oct2018-Nov2018-Dec2019-Jan2019-Feb2019-Mar2019-Apr2019-May2019-Jun2019-Jul2019-Aug2019-Sep2019-Oct2019-Nov2019-Dec2020-Jan2020-Apr2020-May2020-Jun2020-Jul2020-Aug2020-Sep2020-Oct2020-Nov2020-Dec2021-Jan2022-NovGoal
    7.566.39.0796.115.054.414.146.445.067.377.165.386.866.125.266.626.935.5429.8622.9310.389.12.021.842.342.775.524.2411.127
  • Primary Care Manager Continuity

    When your provider team is familiar with your medical history, it's good for you, especially if you have more complex medical issues. Our Patient Centered Medical Homes (PCMHs) help you see the same provider team. Your PCMH team aims to keep you healthy by suggesting preventive services that may prevent more complex problems later. We track this measure to find out how often you are seen by your assigned primary care manager (PCM).

    What we measure

    We measure the percent of appointments where the patient saw their own provider. We use our electronic health record to monitor which provider you see. We understand that there may be times when you want to be seen quickly – and don’t need to see your PCM, but we want to make sure you're seen by your primary medical team when you want. Ask for your provider by name. If we can’t get you an appointment with your provider, we'll try to get you seen by a provider on the same team. They know your medical needs and history. And, if you aren’t concerned about continuity of provider in some circumstances, let us know that, too.

    Graph: Primary Care Manager Continuity

    Percentage of Time a Provider Treats His/Her Assigned Patients

    Table: Primary Care Manager Continuity

    Percentage of Time a Provider Treats His/Her Assigned Patients
    2019-Jun2019-Jul2019-Aug2019-Sep2019-Oct2019-Nov2019-Dec2020-Jan2020-Feb2020-Mar2020-Apr2020-May2020-Jun2020-Jul2020-Aug2020-Sep2020-Oct2020-Nov2020-Dec2021-Jan2021-Feb2021-Mar2021-Jul2021-Aug2021-Sep2021-Oct2021-Nov2021-Dec2022-Jan2022-Feb2022-MarGoal
    54%43%44%47%54%54%55%62%62%55%37%40%42%44%45%58%66%65%61%53%51%57%48%47%31%38%36%44%64%56%56%65%
  • Provider Communication

    It is important that providers communicate clearly and effectively with patients, their families, and caregivers. We want to ensure everyone understands and can use the information we provide to make healthy choices and good decisions about their healthcare. When provider-patient communication is effective, adherence to treatment recommendations increases, better health outcomes are achieved, and the patients and their families’ satisfaction with health care improves.

    What we measure

    Patients reported how well their provider explained things clearly, listened, showed respect, and whether they spent enough time with them. Please complete and return any surveys you receive to us. We want to know what you think and to learn what we are doing well and how we can improve.

    This measure is reported quarterly. If the data appears to be a little delayed, please remember, it takes time to make sure the information is statistically valid in order to make improvements in our system that will benefit our patients.

    Graph: Provider Communication

    Percentage of TROSS and JOES survey respondents selecting the top rating on select questions related to quality of care

    Table: Provider Communication

    Percentage of TROSS and JOES survey respondents selecting the top rating on select questions related to quality of care
    2015-Q32015-Q42017-Q42019-Q42021-Q4
    87%83%83%32%59%
  • Satisfaction With Getting Needed Care

    Seeing your provider when you need to is important to you – and to us. We want to ensure that you get the care you need when you need it. This measure lets us know if you think we responded appropriately to your appointment request.

    What we measure

    We send out surveys to a sample of our patients after their health care appointments. We measure your satisfaction and study trends by each hospital or clinic, by markets, by regions, by Service, and for the entire system. This helps us see where and how we can do better. Please complete and return any surveys you receive to us. We want to know what you think and how we can improve. Take advantage of all of the opportunities to get care you need: the 24/7 Nurse Advice Line, secure email with your provider, or same-day appointments. We aim to ensure you get the care you need when you need it.

    Graph: Satisfaction With Getting Needed Care

    Percentage of Beneficiaries' Rating "Able to See Provider When Needed (Agree/Strongly Agree)"

    Table: Satisfaction With Getting Needed Care

    Percentage of Beneficiaries' Rating "Able to See Provider When Needed (Agree/Strongly Agree)"
    2015-Oct2015-Dec2016-Mar2016-Sep2016-Oct2016-Dec2017-Mar2017-Jun2017-Sep2017-Oct2017-Dec2018-Mar2018-Jun2018-Sep2018-Oct2018-Dec2019-Mar2019-Jun2019-Sep2019-Oct2019-Dec2020-Mar2020-Jun2020-Sep2020-Oct2020-Dec2021-Mar2021-Jun2021-Sep2021-Oct2021-Dec2022-Mar2022-Jun2022-Sep
    90%87%82%97%84%84%83%87%92%84%79%84%87%86%78%81%84%84%73%80%73%77%85%86%72%79%70%76%67%68%70%77%51%74%

Quality of Care

There are many factors the Military Health System tracks related to Quality of Care. For your convenience we have categorized these in the below sections:

  • Low Back Pain Imaging

    Evidence shows that many patients diagnosed with low back pain receive excessive medical tests that can lead to unnecessary worry and unneeded surgery. For the majority of individuals who experience severe low back pain, pain improves after two weeks. Avoiding imaging tests like x-ray, MRI, and CT scans can prevent harm to patients and reduce health care costs. Data shown for this HEDIS measure is the most recently approved by NCQA.

    What we measure

    We measure the percentage of adults age 18 to 50 years with a primary diagnosis of low back pain who didn’t have an imaging test (e.g., plain X-ray, MRI or CT scan) within 28 days of the diagnosis. A higher score means a better performance. Talk with your provider about alternatives to unnecessary medical tests for low back pain, and discuss alternatives to surgery for addressing your pain.

    This is one of the measures from the Core Quality Measures Collaborative.  Additional information can be found at: http://www.qualityforum.org/CQMC/

    Graph: Low Back Pain Imaging

    Percentage of Patients 18 - 50 Years Old Who Did Not Have an Imaging Test Within 28 Days of a Primary Diagnosis of Low Back Pain

    Table: Low Back Pain Imaging

    Percentage of Patients 18 - 50 Years Old Who Did Not Have an Imaging Test Within 28 Days of a Primary Diagnosis of Low Back Pain
    2021-Apr2021-May2021-Jun2021-Jul2021-Aug2021-Sep2021-Oct2021-Nov2021-Dec2022-Jan2022-Feb2022-Mar2022-Apr2022-May2022-Jun2022-Jul2022-Aug2022-SepAverage for health plans nationwide (HEDIS 50th Percentile)
    84%85%84%85%85%82%82%82%82%83%84%86%85%84%83%84%84%82%PDPD = Proprietary dataPD
  • Mental Health Follow Up 30 Days

    Patients hospitalized to treat mental illness need follow up care. This follow up care helps make sure the progress made during the patient’s hospital stay transitions to the home or work environment. It also helps your health care team catch problems that might arise after leaving the hospital. Data shown for this HEDIS measure is the most recently approved by NCQA.

    What we measure

    We measure the percentage of discharges of individuals age 6 years and older who had a follow-up outpatient visit within 7 days and 30 days of discharge after being hospitalized for treatment of certain mental illnesses. If you have recently been discharged from a hospital for mental health care, please keep any scheduled appointments. If you aren’t sure if you have an appointment, call your mental health provider and schedule one.

    This is one of the measures from the Core Quality Measures Collaborative.  Additional information can be found at: http://www.qualityforum.org/CQMC/

    Graph: Mental Health Follow Up 30 Days

    Percentage of Discharges of Individuals Ages 6 Years and Older who had a Follow-up Outpatient Visit Within 30 Days of Discharge After Being Hospitaliz

    Table: Mental Health Follow Up 30 Days

    Percentage of Discharges of Individuals Ages 6 Years and Older who had a Follow-up Outpatient Visit Within 30 Days of Discharge After Being Hospitaliz
    2021-Jun2021-Jul2021-Aug2021-Sep2021-Oct2021-Nov2021-Dec2022-Jan2022-Feb2022-Mar2022-Apr2022-May2022-Jun2022-Jul2022-Aug2022-SepAverage for health plans nationwide (HEDIS 50th Percentile)
    98%97%97%95%95%97%97%97%96%96%96%94%95%94%95%92%PDPD = Proprietary dataPD
  • Mental Health Follow Up 7 Days

    Patients hospitalized to treat mental illness need follow up care. This follow up care helps make sure the progress made during the patient’s hospital stay transitions to the home or work environment. It also helps your health care team catch problems that might arise after leaving the hospital. Data shown for this HEDIS measure is the most recently approved by NCQA.

    What we measure

    We measure the percentage of discharges of individuals age 6 years and older who had a follow-up outpatient visit within 7 days and 30 days of discharge after being hospitalized for treatment of certain mental illnesses. If you have recently been discharged from a hospital for mental health care, please keep any scheduled appointments. If you aren’t sure if you have an appointment, call your mental health provider and schedule one.

    This is one of the measures from the Core Quality Measures Collaborative.  Additional information can be found at: http://www.qualityforum.org/CQMC/

    Graph: Mental Health Follow Up 7 Days

    Percentage of Discharges of Individuals Ages 6 Years and Older who had a Follow-up Outpatient Visit Within 7 Days of Discharge After Being Hospitalize

    Table: Mental Health Follow Up 7 Days

    Percentage of Discharges of Individuals Ages 6 Years and Older who had a Follow-up Outpatient Visit Within 7 Days of Discharge After Being Hospitalize
    2021-Jun2021-Jul2021-Aug2021-Sep2021-Oct2021-Nov2021-Dec2022-Jan2022-Feb2022-Mar2022-Apr2022-May2022-Jun2022-Jul2022-Aug2022-SepAverage for health plans nationwide (HEDIS 50th Percentile)
    93%90%90%86%86%85%80%78%77%77%76%76%74%72%75%75%PDPD = Proprietary dataPD
  • Treatment of Common Cold

    The common cold or upper respiratory infection (URI) is a common reason individuals visit their provider. Most of these infections are viral and an antibiotic won’t help. There’s a national effort to reduce overuse of antibiotics. Overuse is contributing to an increase in organisms that are resistant to popular antibiotics. Data shown for this HEDIS measure is the most recently approved by NCQA.

    What we measure

    We measure the number of visits of enrollees with an upper respiratory infection for 3 months of age and older who were diagnosed with upper URI who weren't given an antibiotic prescription. A higher number is better. Talk to your provider about when antibiotics are appropriate to help prevent a global threat from antibiotic resistant organisms.

    This is one of the measures from the Core Quality Measures Collaborative.  Additional information can be found at: http://www.qualityforum.org/CQMC/

    Graph: Treatment of Common Cold

    Percentage of Beneficiaries Diagnosed with an Upper Respiratory Infection and Were Not Given a Prescription

    Table: Treatment of Common Cold

    Percentage of Beneficiaries Diagnosed with an Upper Respiratory Infection and Were Not Given a Prescription
    2021-Jul2021-Aug2021-Sep2021-Oct2021-Nov2021-Dec2022-Jan2022-Feb2022-Mar2022-Apr2022-May2022-Jun2022-Jul2022-Aug2022-SepBenchmark
    97%97%96%94%93%92%91%92%92%93%94%94%95%95%95%PDPD = Proprietary dataPD
  • Well-Child Visits in the first 15 Months of Life

    In the first 15 months of a child’s life, there are a number of preventive and monitoring services. These early services may lead to lifelong health and wellness. Data shown for this HEDIS measure is the most recently approved by NCQA.

    What we measure

    We measure the number of well-child visits in the first 15 months of life, for both military and civilian appointments. Our goal is a child will have 6 well-child visits during these 15 months.

    This measure sees if military children have timely, easy access to health care services. If you recently moved or changed providers, talk with your new doctor about what appointments your child has already had.

    Graph: Well Child Visits

    Percentage of Babies who Have Six Well-Child Visits in Their First 15 Months of Life

    Table: Well-Child Visits in the first 15 Months of Life

    Percentage of Babies who Have Six Well-Child Visits in Their First 15 Months of Life
    2020-Mar2020-Apr2020-May2020-Jun2020-Jul2020-Aug2020-Sep2020-Oct2020-Nov2020-Dec2021-Jan2021-Feb2021-Mar2021-Apr2021-May2021-Jun2021-Jul2021-Aug2021-Sep2021-Oct2021-Nov2021-Dec2022-Jan2022-Feb2022-Mar2022-Apr2022-May2022-Jun2022-Jul2022-Aug2022-SepAverage for health plans nationwide (HEDIS 50th Percentile)
    83%83%82%81%80%81%81%79%76%70%68%64%62%58%59%60%59%59%59%59%61%65%67%68%67%68%66%67%67%65%63%PDPD = Proprietary dataPD

 

Last Updated: December 29, 2022
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