The 559th Medical Group delivers primary and operational health care services at seven geographically separated facilities to a diverse population of 150,000 people from the 130-plus units at Joint Base San Antonio-Lackland, Texas. Operating at seven facilities across JBSA, the group provides care to active-duty military members, dependents and civilians, as well as basic military trainees, technical training students, and students from around the world studying at the Defense Language Institute English Language Center and Inter-American Air Forces Academy.
The 559th MDG is home to the largest optometry and public health flight in the Department of Defense; the DOD's first military training consultation service; the first athletic trainer embedded clinic - known as the Versatile Injury Prevention and Embedded Reconditioning clinic in the Air Force; and one of only three en-route patient staging systems in the continental U.S. Recording approximately 185,000 patient encounters each year, the group provides a variety of services including primary health care, optometry, preventive health, public health, bioenvironmental engineering, acute rehabilitation, and aeromedical services.
We're committed to operational readiness, outstanding customer service, and world-class health care delivery for our beneficiaries.
- You can see how well we're doing.
- Click on one of the links to learn how we measure our performance.
Disclaimer:
- One measure is not an indication of a facility's quality. Sometimes a smaller population can make a measure move pretty drastically from quarter to quarter, so don't be alarmed if you see a dip or a spike.
- If there is no data included with the description of the measures below, it may be because your facility doesn't offer that particular service or treatment.
- If you have questions, please contact the Patient Administration office at your military treatment facility or a beneficiary counseling and assistance coordinator
Download Spreadsheet of Metrics New MTF Search
Patient Safety
There are many factors the Military Health System tracks related to Patient Safety. Additional measures will be added here as they are made available.
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Catheter Associated Urinary Tract Infections (CAUTI)
A catheter is a drainage tube that is inserted into a patient’s urinary bladder through the urethra. It is left in place to collect urine while a patient is immobile or incontinent. Catheters can become a way for germs to enter the body and cause infections in the urinary tract. These infections are called catheter-associated urinary tract infections (CAUTIs). They can cause additional illness. Catheters are used when medically necessary as determined by your provider. They are removed as soon as they are no longer needed.
What we measure
We track the number of infections developed by patients in the hospital due to CAUTIs. We look at the number of infections compared to the number of expected infections based on the number of patients who had catheters during the time frame being measured.
You and your family should ask about our processes for preventing infections. You’re encouraged to be proactive with your care team and ask for catheters to be removed at the earliest possible time that it can be safely removed. For more information please visit the Center for Disease Control website at https://www.cdc.gov/hai/ca_uti/cauti_faqs.html.
CAUTI data is updated twice a year in April and October.
Table:
Catheter Associated Urinary Tract Infections (CAUTI)
Comparison to Benchmark
| CY2016 Q1-Q2 | CY2016 Q3-Q4 | CY2017 Q1-Q2 | CY2017 Q3-Q4 | CY2018 Q1-Q2 | CY2018 Q3-Q4 | CY2019 Q1-Q2 |
| NDND = No data availableND | NDND = No data availableND | NDND = No data availableND | NDND = No data availableND | NDND = No data availableND | NDND = No data availableND | NDND = No data availableND |
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Central Line Associated Blood Stream Infections (CLABSI)
A central line is a narrow tube inserted by a doctor into a large vein of a patient’s neck or chest. This is so the patient can receive fluids or medication, or so that blood can be collected for medical tests. Central lines can become a way for germs to enter the body and cause infections in the blood. These infections are called central line-associated bloodstream infections (CLABSIs). Central lines are used when medically necessary as determined by your provider. They are removed as soon as they are no longer needed.
What we measure
We track the number of infections developed by patients in the hospital because of central-line devices. We look at the number of infections compared to the number of expected infections based on the number of patients who had central lines during the time frame being measured. For more information please visit the Center for Disease Control website at https://www.cdc.gov/hai/bsi/clabsi-resources.html.
You and your family should ask about our processes for preventing infections. You are encouraged to be proactive with your care team and ask for the central lines to be removed at the earliest possible time that it can be safely removed.
CLABSI data is updated twice a year in April and October.
Table:
Central Line Associated Blood Stream Infections (CLABSI)
Comparison to Benchmark
| CY2016 Q1-Q2 | CY2016 Q3-Q4 | CY2017 Q1-Q2 | CY2017 Q3-Q4 | CY2018 Q1-Q2 | CY2018 Q3-Q4 | CY2019 Q1-Q2 |
| NDND = No data availableND | NDND = No data availableND | NDND = No data availableND | NDND = No data availableND | NDND = No data availableND | NDND = No data availableND | NDND = No data availableND |
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Joint Patient Safety Reporting
You expect us to keep you safe when you’re in one of our hospitals or clinics. One way we do that is by reporting and reviewing Patient Safety Events. That way, we can identify and fix potentially unsafe conditions in our hospitals and clinics. Patient Safety Events are any avoidable event that could result in harm to a patient. This includes what we call "near miss" or “close call” events. These are events that never reaches the patient, but could have resulted in harm under different circumstances. All facilities in the MHS Direct Care system voluntarily report their patient safety events to the MHS Patient Safety Program. Unlike most other health systems, we also report events in our dental program. This is because the MHS integrates dental into its medical system. More reporting doesn’t necessarily mean that a facility is less safe. It actually provides MHS with data to learn from and make improvements. Joint Patient Safety Reporting (JPSR) data are updated in April for the previous calendar year.
Download JPSR Report Data
Table:
Joint Patient Safety Reporting
Comparison to Benchmark
| CY2014 | CY2015 | CY2016 | CY2017 | CY2018 | CY2019 |
| 13 | 27 | 78 | 56 | 91 | 69 |
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Sentinel Events
We encourage our medical staffs to report all types of patient safety events – injuries, illnesses, and especially deaths. Sentinel Events are those that result in harm or death to a patient. They require immediate reporting, response, and investigation. This measure is a facility specific one that shows you what sentinel events occurred in individual hospitals or clinics. Your military hospital or clinic may not be on this list. Some don’t provide services that can result in a Sentinel Event. Others may not have enough data to report in a way that protects patient privacy. Data are updated in April of each year and cover the previous calendar year.
Table:
Sentinel Events
Comparison to Benchmark
| CY2014 | CY2015 | CY2016 | CY2017 | CY2018 | CY2019 |
| NDND = No data availableND | NDND = No data availableND | NDND = No data availableND | NDND = No data availableND | NDND = No data availableND | NDND = No data availableND |
Patient Satisfaction / Access
There are many factors the Military Health System tracks related to Patient Satisfaction and Access. For your convenience we have categorized these in the below sections:
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Satisfaction With Getting Needed Care
Seeing your provider when you need to is important to you – and to us. We want to ensure that you get the care you need when you need it. This measure lets us know if you think we responded appropriately to your appointment request.
What we measure
We send out surveys to a sample of our patients after their health care appointments. We measure your satisfaction and study trends by each hospital or clinic, by markets, by regions, by Service, and for the entire system. This helps us see where and how we can do better. Please complete and return any surveys you receive to us. We want to know what you think and how we can improve. Take advantage of all of the opportunities to get care you need: the 24/7 Nurse Advice Line, secure email with your provider, or same-day appointments. We aim to ensure you get the care you need when you need it.
Graph:
Satisfaction With Getting Needed Care
Percentage of Beneficiaries' Rating "Able to See Provider When Needed (Agree/Strongly Agree)"
Table:
Satisfaction With Getting Needed Care
Percentage of Beneficiaries' Rating "Able to See Provider When Needed (Agree/Strongly Agree)"
| FY2018 Q1 | FY2018 Q2 | FY2018 Q3 | FY2018 Q4 | FY2019 Q3 | FY2019 Q4 | FY2020 Q1 | FY2020 Q2 |
| 88% | 83% | 76% | 74% | 76% | 58% | 56% | 66% |
Quality of Care
There are many factors the Military Health System tracks related to Quality of Care. For your convenience we have categorized these in the below sections:
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Accreditation Status
- We require our clinics and hospitals to undergo on-site surveys by nationally-recognized accreditation organizations every three years.
- We track accreditation status for all of our hospitals and clinics, along with when their last survey was completed.
Table:
Accreditation Status
Accredidation Status