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McDonald Army Health Center

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576 Jefferson Avenue
Fort Eustis, VA 23604-5567

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McDonald Army Health Center website

1-757-314-7500 or 1-800-304-9863

Family Health: Monday - Friday: 7:30 a.m. - 4:30 p.m. Pediatrics: Monday - Friday: 7:30 a.m. - 4:30 p.m. Health Mgmt Clinic 1st floor, across from information desk Specialty Care Clinics: Monday - Friday: 7:30 a.m. - 4:30 p.m. Closed: Every 3rd Thursday at 12:00 p.m. for staff training, Saturday & Sundays and all Federal Holidays

The McDonald Army Health Center provides first-class health care to the beneficiaries of the Tidewater Enhanced Multi-Service Market and provide a nurturing, collaborative and positive work environment for the members of the McDonald Army Health Center Family. We’re committed to operational readiness, outstanding customer service, and world-class health care delivery for our beneficiaries.

  • You can see how well we’re doing.
  • Click on one of the links to learn how we measure our performance.


Disclaimer:

  • One measure is not an indication of a facility's quality. Sometimes a smaller population can make a measure move pretty drastically from quarter to quarter, so don't be alarmed if you see a dip or a spike.
  • If there is no data included with the description of the measures below, it may be because your facility doesn't offer that particular service or treatment.
  • If you have questions, please contact the Patient Administration office at your military treatment facility or a beneficiary counseling and assistance coordinator

Download Spreadsheet of Metrics New MTF Search

Patient Satisfaction / Access

There are many factors the Military Health System tracks related to Patient Satisfaction and Access. For your convenience we have categorized these in the below sections:

  • Access to Acute Care Appointments

    Seeing your provider in a timely manner is important to you—and to us. Our goal is for you get the right level of care, at the right time, by the right provider.

    What we measure

    We measure the average number of days it takes to be seen for an acute medical condition. If the military hospital or clinic can't get you an appointment with your primary care manager within the access standards (within 24 hours - 1 day), they will get you an appointment with another provider. We monitor this metric on a monthly basis and make more appointments available when the measure shows we need to.

    Graph: Access to Acute Care Appointments

    Average Days Until Third Next Available Appointment Within 24 Hours

    Table: Access to Acute Care Appointments

    Average Days Until Third Next Available Appointment Within 24 Hours
    2018-Jan2018-Feb2018-Mar2018-Apr2018-May2018-Jun2018-Jul2018-Aug2018-Sep2018-Oct2018-Nov2018-Dec2019-Jan2019-Feb2019-Mar2019-Apr2019-May2019-Jun2019-Jul2019-AugGoal
    1.221.030.881.010.7610.951.652.031.361.041.170.710.790.740.861.7911.432.051
  • Access to Routine Appointments

    Seeing your provider in a timely manner is important to you—and to us. Our goal is for you get the right level of care, at the right time, by the right provider.

    What we measure

    We measure the average number of days it takes to be seen for routine appointment. If the military hospital or clinic can't get you an appointment with your primary care manager within the access standards (within 7 days), they will get you an appointment with another provider. We monitor this metric on a monthly basis and make more appointments available when the measure shows we need to.

    Graph: Access to Care Routine

    Average Days Until Third Next Available Appointment For Routine or Follow-up Care

    Table: Access to Routine Appointments

    Average Days Until Third Next Available Appointment For Routine or Follow-up Care
    2018-Jan2018-Feb2018-Mar2018-Apr2018-May2018-Jun2018-Jul2018-Aug2018-Sep2018-Oct2018-Nov2018-Dec2019-Jan2019-Feb2019-Mar2019-Apr2019-May2019-Jun2019-Jul2019-AugGoal
    4.274.333.93.953.613.5245.174.594.14.14.293.363.523.443.484.143.484.45.567
  • Health Care Survey of DoD Beneficiaries

    The Health Care Survey of DoD Beneficiaries (HCSDB) surveys about 250,000 TRICARE beneficiaries annually and provides a comprehensive look at their opinions about a wide range of health care issues such as access to care, preventive services and their satisfaction with their doctors, health plan, coverage and the health care staff's communication and customer service efforts.

    View Survey Results Download Survey Reports

    Health Care Survey of DoD Beneficiaries

    Survey Results
  • Primary Care Manager Continuity

    When your provider team is familiar with your medical history, it's good for you, especially if you have more complex medical issues. Our Patient Centered Medical Homes (PCMHs) help you see the same provider team. Your PCMH team aims to keep you healthy by suggesting preventive services that may prevent more complex problems later. We track this measure to find out how often you are seen by your assigned primary care manager (PCM).

    What we measure

    We measure the percent of appointments where the patient saw their own provider. We use our electronic health record to monitor which provider you see. We understand that there may be times when you want to be seen quickly – and don’t need to see your PCM, but we want to make sure you're seen by your primary medical team when you want. Ask for your provider by name. If we can’t get you an appointment with your provider, we'll try to get you seen by a provider on the same team. They know your medical needs and history. And, if you aren’t concerned about continuity of provider in some circumstances, let us know that, too.

    Graph: Primary Care Manager Continuity

    Percentage of Time a Provider Treats His/Her Assigned Patients

    Table: Primary Care Manager Continuity

    Percentage of Time a Provider Treats His/Her Assigned Patients
    2018-Jan2018-Feb2018-Mar2018-Apr2018-May2018-Jun2018-Jul2018-Aug2018-Sep2018-Oct2018-Nov2018-Dec2019-Jan2019-Feb2019-Mar2019-Apr2019-May2019-Jun2019-Jul2019-AugGoal
    71%72.3%71.1%75.7%75.7%73.6%74.4%67.5%71.5%74.2%76.8%71.9%75.4%73.7%74.7%75.6%77.2%76.2%73.1%72.9%65%
  • Satisfaction With Getting Needed Care

    Seeing your provider when you need to is important to you – and to us. We want to ensure that you get the care you need when you need it. This measure lets us know if you think we responded appropriately to your appointment request.

    What we measure

    We send out surveys to a sample of our patients after their health care appointments. We measure your satisfaction and study trends by each hospital or clinic, by markets, by regions, by Service, and for the entire system. This helps us see where and how we can do better. Please complete and return any surveys you receive to us. We want to know what you think and how we can improve. Take advantage of all of the opportunities to get care you need: the 24/7 Nurse Advice Line, secure email with your provider, or same-day appointments. We aim to ensure you get the care you need when you need it.

    Graph: Satisfaction With Getting Needed Care

    Percentage of Beneficiaries' Rating "Able to See Provider When Needed (Agree/Strongly Agree)"

    Table: Satisfaction With Getting Needed Care

    Percentage of Beneficiaries' Rating "Able to See Provider When Needed (Agree/Strongly Agree)"
    FY2016 Q4FY2017 Q1FY2017 Q2FY2017 Q3FY2017 Q4FY2018 Q1FY2018 Q2FY2018 Q3FY2018 Q4FY2019 Q1FY2019 Q2
    87%89%89%87%87%89%89%89.6%85.3%82%83%

Quality of Care

There are many factors the Military Health System tracks related to Quality of Care. For your convenience we have categorized these in the below sections:

  • Accreditation Status
    • We require our clinics and hospitals to undergo on-site surveys by nationally-recognized accreditation organizations every three years. 
    • We track accreditation status for all of our hospitals and clinics, along with when their last survey was completed.

    Table: Accreditation Status

    Accredidation Status
    Accredited
    2016-Apr
  • Antidepressant Medication Management (Acute)

    The percentage of patients 18 years of age and older who were diagnosed with a new episode of major depression, treated with antidepressant medication, and who remained on an antidepressant medication for at least 84 days (12 weeks).

    Graph: Antidepressant Medication Management Acute

    Percentage of Patients Who Remained on an Antidepressant Medication For At Least 84 days

    Table: Antidepressant Medication Management (Acute)

    Percentage of Patients Who Remained on an Antidepressant Medication For At Least 84 days
    CY2016 Q2CY2016 Q3CY2016 Q4CY2017 Q1CY2017 Q2CY2017 Q3CY2017 Q4CY2018 Q1CY2018 Q2CY2018 Q3CY2018 Q4CY2019 Q1CY2019 Q2Benchmark
    72%71%73%67%68%65%65%68%68%71%72%73%73%PDPD = Proprietary dataPD
  • Antidepressant Medication Management (Continuation)

    The percentage of members 18 years of age and older who were treated with antidepressant medication, had a diagnosis of major depression and who remained on an antidepressant medication for at least 180 days (6 months).

    Graph: Antidepressant Medication Management Continuation

    Percentage of Patients Who Remained on an Antidepressant Medication For At Least 180 days

    Table: Antidepressant Medication Management (Continuation)

    Percentage of Patients Who Remained on an Antidepressant Medication For At Least 180 days
    CY2016 Q2CY2016 Q3CY2016 Q4CY2017 Q1CY2017 Q2CY2017 Q3CY2017 Q4CY2018 Q1CY2018 Q2CY2018 Q3CY2018 Q4CY2019 Q1CY2019 Q2Benchmark
    47%46%50%43%47%46%44%46%47%46%47%49%49%PDPD = Proprietary dataPD
  • Breast Cancer Screen

    This measure tracks the percentage of women 50–74 years of age who had at least one mammogram to screen for breast cancer in the past two years. 

    Graph: Breast Cancer Screen

    Percentage of Women 50 - 74 Years Old Who Had At Least One Mammogram to Screen For Breast Cancer in the Past Two Years

    Table: Breast Cancer Screen

    Percentage of Women 50 - 74 Years Old Who Had At Least One Mammogram to Screen For Breast Cancer in the Past Two Years
    CY2016 Q1CY2016 Q2CY2016 Q3CY2016 Q4CY2017 Q1CY2017 Q2CY2017 Q3CY2017 Q4CY2018 Q1CY2018 Q2CY2018 Q3CY2018 Q4CY2019 Q1CY2019 Q2Average for health plans nationwide (HEDIS 50th Percentile)
    81%80%80%79%79%81%81%80%80%79%80%80%81%81%PDPD = Proprietary dataPD
  • Cervical Cancer Screen

    This measure shows the percentage of women age 21–64 years who had one or more Pap tests to screen for cervical cancer in the past 3 years. 

    Graph: Cervical Cancer Screen

    Percentage of Women 21 - 64 Years Old Who Had One or More Pap Tests to Screen For Cervical Cancer in the Past Three Years

    Table: Cervical Cancer Screen

    Percentage of Women 21 - 64 Years Old Who Had One or More Pap Tests to Screen For Cervical Cancer in the Past Three Years
    CY2016 Q1CY2016 Q2CY2016 Q3CY2016 Q4CY2017 Q1CY2017 Q2CY2017 Q3CY2017 Q4CY2018 Q1CY2018 Q2CY2018 Q3CY2018 Q4CY2019 Q1CY2019 Q2Average for health plans nationwide (HEDIS 50th Percentile)
    80%80%81%84%85%84%84%85%85%85%85%86%85%84%PDPD = Proprietary dataPD
  • Child Common Cold

    The common cold or upper respiratory infection (URI) is a common reason children visit their provider. Most of these infections are viral and an antibiotic won’t help. There’s a national effort to reduce overuse of antibiotics. Overuse is contributing to an increase in organisms that are resistant to popular antibiotics.

    What we measure

    We measure the number of children with an upper respiratory infection between the ages of 3 months to 18 years who were diagnosed with upper URI who weren't given an antibiotic prescription. A higher number is better. Talk to your provider about when antibiotics are appropriate to help prevent a global threat from antibiotic resistant organisms.

    Graph: Child Common Cold

    Percentage of Children 3 Months - 18 Years Diagnosed with an Upper Respiratory Infection and Were Not Given a Prescription

    Table: Child Common Cold

    Percentage of Children 3 Months - 18 Years Diagnosed with an Upper Respiratory Infection and Were Not Given a Prescription
    CY2016 Q1CY2016 Q2CY2016 Q3CY2016 Q4CY2017 Q3CY2017 Q4CY2018 Q1CY2018 Q2CY2018 Q3CY2018 Q4CY2019 Q1CY2019 Q2Average for health plans nationwide (HEDIS 50th Percentile)
    95%91%88%89%94%97%99%99%99%98%98%98%PDPD = Proprietary dataPD
  • Child Strep Test

    Pharyngitis, or inflammation of the throat, is the only condition among upper respiratory infections where your provider may determine that antibiotic use is appropriate. U.S. medical leaders recommend that only children diagnosed with group A streptococcus (strep) pharyngitis be treated with antibiotics. A strep test is the definitive test of group A strep pharyngitis.

    What we measure

    We measure the percentage of children, ages 3 to 18, who were diagnosed with pharyngitis, received a strep test and were given an antibiotic. If you think your child may have strep, ask for the test. If the test comes back positive and your child has strep, they should get an antibiotic. But, if the test is negative, an antibiotic isn’t needed.

    Graph: Child Strep Test

    Percentage of Children 3 Months - 18 Year Diagnosed with Pharyngitis Through a Strep Test and Received Antibiotics

    Table: Child Strep Test

    Percentage of Children 3 Months - 18 Year Diagnosed with Pharyngitis Through a Strep Test and Received Antibiotics
    CY2016 Q1CY2016 Q2CY2016 Q3CY2016 Q4CY2017 Q3CY2017 Q4CY2018 Q1CY2018 Q2CY2018 Q3CY2018 Q4CY2019 Q1CY2019 Q2Average for health plans nationwide (HEDIS 50th Percentile)
    94%94%94%95%95%96%96%96%97%97%96%95%PDPD = Proprietary dataPD
  • Chlamydia Screening

    The percentage of women 16 to 24 years of age who were identified as sexually active and who had at least one test for chlamydia during the measurement year.

    Graph: Chlamydia Screening

    Percentage of Woman Who Had At Least One Test For Chlamydia

    Table: Chlamydia Screening

    Percentage of Woman Who Had At Least One Test For Chlamydia
    CY2016 Q2CY2016 Q3CY2016 Q4CY2017 Q1CY2017 Q2CY2017 Q3CY2017 Q4CY2018 Q1CY2018 Q2CY2018 Q3CY2018 Q4CY2019 Q1CY2019 Q2Benchmark
    62%62%65%64%64%65%63%64%60%57%59%60%62%PDPD = Proprietary dataPD
  • Colorectal Cancer Screening

    This measure shows the number of our patients age 51 to 75 years who had a screening test for colorectal cancer. 

    Graph: Colorectal Cancer Screening

    Percentage of Patients 51 - 75 Years Old Who Had a Screening Test for Colorectal Cancer

    Table: Colorectal Cancer Screening

    Percentage of Patients 51 - 75 Years Old Who Had a Screening Test for Colorectal Cancer
    CY2016 Q1CY2016 Q2CY2016 Q3CY2016 Q4CY2017 Q1CY2017 Q2CY2017 Q3CY2017 Q4CY2018 Q1CY2018 Q2CY2018 Q3CY2018 Q4CY2019 Q1CY2019 Q2Average for health plans nationwide (HEDIS 50th Percentile)
    78%76%77%80%80%81%78%78%79%79%78%79%79%78%PDPD = Proprietary dataPD
  • Diabetes A1c Control <8

    This measure shows the percentage of adults tested whose results show their diabetes is under control.

    Graph: Diabetes A1c Control <8

    Percentage of Patients Who Had an A1c Blood Sugar Test Whose Results Show Their Diabetes is Under Control

    Table: Diabetes A1c Control <8

    Percentage of Patients Who Had an A1c Blood Sugar Test Whose Results Show Their Diabetes is Under Control
    CY2016 Q1CY2016 Q2CY2016 Q3CY2016 Q4CY2017 Q1CY2017 Q2CY2017 Q3CY2018 Q3CY2018 Q4CY2019 Q1Average for health plans nationwide (HEDIS 50th Percentile)
    71%72%71%72%70%68%70%95%95%94%PDPD = Proprietary dataPD
  • Diabetes A1c Test

    This measure shows the percentage of adults with diabetes who had an A1c blood sugar test.

    Graph: Diabetes A1c Test

    Percentage of Patients Who Had an A1c Blood Sugar Test

    Table: Diabetes A1c Test

    Percentage of Patients Who Had an A1c Blood Sugar Test
    CY2016 Q1CY2016 Q2CY2016 Q3CY2016 Q4CY2017 Q1CY2017 Q2CY2017 Q3CY2017 Q4CY2018 Q1CY2018 Q2CY2019 Q2Average for health plans nationwide (HEDIS 50th Percentile)
    93%95%94%94%94%93%94%95%96%95%93%PDPD = Proprietary dataPD
  • Low Back Pain Imaging

    Evidence shows that many patients diagnosed with low back pain receive excessive medical tests that can lead to unnecessary worry and unneeded surgery. For the majority of individuals who experience severe low back pain, pain improves after two weeks. Avoiding imaging tests like x-ray, MRI, and CT scans can prevent harm to patients and reduce health care costs.

    What we measure

    We measure the percentage of adults age 18 to 50 years with a primary diagnosis of low back pain who didn’t have an imaging test (e.g., plain X-ray, MRI or CT scan) within 28 days of the diagnosis. A higher score means a better performance. Talk with your provider about alternatives to unnecessary medical tests for low back pain, and discuss alternatives to surgery for addressing your pain.

    Graph: Low Back Pain Imaging

    Percentage of Patients 18 - 50 Years Old Who Did Not Have an Imaging Test Within 28 Days of a Primary Diagnosis of Low Back Pain

    Table: Low Back Pain Imaging

    Percentage of Patients 18 - 50 Years Old Who Did Not Have an Imaging Test Within 28 Days of a Primary Diagnosis of Low Back Pain
    CY2016 Q1CY2016 Q2CY2016 Q3CY2016 Q4CY2017 Q3CY2017 Q4CY2018 Q1CY2018 Q2CY2018 Q3CY2018 Q4CY2019 Q1CY2019 Q2Average for health plans nationwide (HEDIS 50th Percentile)
    70%68%69%71%83%86%84%83%82%80%81%76%PDPD = Proprietary dataPD
  • Mental Health Follow Up 30 Days

    Patients hospitalized to treat mental illness need follow up care. This follow up care helps make sure the progress made during the patient’s hospital stay transitions to the home or work environment. It also helps your health care team catch problems that might arise after leaving the hospital.

    What we measure

    We measure the percentage of discharges of individuals age 6 years and older who had a follow-up outpatient visit within 7 days and 30 days of discharge after being hospitalized for treatment of certain mental illnesses. If you have recently been discharged from a hospital for mental health care, please keep any scheduled appointments. If you aren’t sure if you have an appointment, call your mental health provider and schedule one.

    Graph: Mental Health Follow Up 30 Days

    Percentage of Discharges of Individuals Ages 6 Years and Older who had a Follow-up Outpatient Visit Within 30 Days of Discharge After Being Hospitalized for Treatment of Certain Mental Illnesses

    Table: Mental Health Follow Up 30 Days

    Percentage of Discharges of Individuals Ages 6 Years and Older who had a Follow-up Outpatient Visit Within 30 Days of Discharge After Being Hospitalized for Treatment of Certain Mental Illnesses
    CY2016 Q2CY2016 Q3CY2016 Q4CY2017 Q1CY2017 Q2CY2017 Q3CY2017 Q4CY2018 Q1CY2018 Q2CY2018 Q3Average for health plans nationwide (HEDIS 50th Percentile)
    88%83%81%81%81%81%75%78%80%81%PDPD = Proprietary dataPD
  • Mental Health Follow Up 7 Days

    Patients hospitalized to treat mental illness need follow up care. This follow up care helps make sure the progress made during the patient’s hospital stay transitions to the home or work environment. It also helps your health care team catch problems that might arise after leaving the hospital.

    What we measure

    We measure the percentage of discharges of individuals age 6 years and older who had a follow-up outpatient visit within 7 days and 30 days of discharge after being hospitalized for treatment of certain mental illnesses. If you have recently been discharged from a hospital for mental health care, please keep any scheduled appointments. If you aren’t sure if you have an appointment, call your mental health provider and schedule one.

    Graph: Mental Health Follow Up 7 Days

    Percentage of Discharges of Individuals Ages 6 Years and Older who had a Follow-up Outpatient Visit Within 7 Days of Discharge After Being Hospitalized for Treatment of Certain Mental Illnesses

    Table: Mental Health Follow Up 7 Days

    Percentage of Discharges of Individuals Ages 6 Years and Older who had a Follow-up Outpatient Visit Within 7 Days of Discharge After Being Hospitalized for Treatment of Certain Mental Illnesses
    CY2016 Q2CY2016 Q3CY2016 Q4CY2017 Q1CY2017 Q2CY2017 Q3CY2017 Q4CY2018 Q1CY2018 Q2CY2018 Q3Average for health plans nationwide (HEDIS 50th Percentile)
    69%65%67%70%66%67%57%53%54%59%PDPD = Proprietary dataPD
  • Well-Child Visits in the first 15 Months of Life

    In the first 15 months of a child’s life, there are a number of preventive and monitoring services. These early services may lead to lifelong health and wellness.

    What we measure

    We measure the number of well-child visits in the first 15 months of life, for both military and civilian appointments. Our goal is a child will have 6 well-child visits during these 15 months.

    This measure sees if military children have timely, easy access to health care services. If you recently moved or changed providers, talk with your new doctor about what appointments your child has already had.

    Graph: Well Child Visits

    Percentage of Babies who Have Six Well-Child Visits in Their First 15 Months of Life

    Table: Well-Child Visits in the first 15 Months of Life

    Percentage of Babies who Have Six Well-Child Visits in Their First 15 Months of Life
    CY2016 Q1CY2016 Q2CY2016 Q3CY2016 Q4CY2017 Q1CY2017 Q2CY2017 Q3CY2017 Q4CY2018 Q1CY2018 Q2CY2018 Q3CY2018 Q4CY2019 Q1CY2019 Q2Average for health plans nationwide (HEDIS 50th Percentile)
    88%91%91%93%95%96%97%97%97%97%91%93%92%93%PDPD = Proprietary dataPD

 

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

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