Back to Top Skip to main content

Naval Branch Health Clinic, Groton

Contact Us

1 Wahoo Drive Bldg 449
P.O. Box 600
Groton, CT 06349-5600

Get Directions

Naval Branch Health Clinic, Groton website

1-860-694-4123

Monday - Friday: 7:30 a.m. - 6:00 p.m. Closed Saturdays, Sundays and Holidays

The Naval Branch Health Clinic in Groton, Connecticut is part of the Naval Health Clinic, New England. We are committed to operational readiness, outstanding customer service, and always delivering world-class health care. 

  • You can see for yourself how well we are doing.
  • Click on one of the links to learn how we measure our performance.

Disclaimer:

  • One measure is not an indication of a facility's quality. Sometimes a smaller population can make a measure move pretty drastically from quarter to quarter, so don't be alarmed if you see a dip or a spike.
  • If there is no data included with the description of the measures below, it may be because your facility doesn't offer that particular service or treatment.
  • If you have questions, please contact the Patient Administration office at your military treatment facility or a beneficiary counseling and assistance coordinator

Download Spreadsheet of Metrics New MTF Search

Patient Satisfaction / Access

There are many factors the Military Health System tracks related to Patient Satisfaction and Access. For your convenience we have categorized these in the below sections:

  • Health Care Survey of DoD Beneficiaries

    The Health Care Survey of DoD Beneficiaries (HCSDB) surveys about 250,000 TRICARE beneficiaries annually and provides a comprehensive look at their opinions about a wide range of health care issues such as access to care, preventive services and their satisfaction with their doctors, health plan, coverage and the health care staff's communication and customer service efforts.

    View Survey Results Download Survey Reports

    Health Care Survey of DoD Beneficiaries

    Survey Results
  • Satisfaction With Getting Needed Care

    Seeing your provider when you need to is important to you – and to us. We want to ensure that you get the care you need when you need it. This measure lets us know if you think we responded appropriately to your appointment request.

    What we measure

    We send out surveys to a sample of our patients after their health care appointments. We measure your satisfaction and study trends by each hospital or clinic, by markets, by regions, by Service, and for the entire system. This helps us see where and how we can do better. Please complete and return any surveys you receive to us. We want to know what you think and how we can improve. Take advantage of all of the opportunities to get care you need: the 24/7 Nurse Advice Line, secure email with your provider, or same-day appointments. We aim to ensure you get the care you need when you need it.

    Graph: Satisfaction With Getting Needed Care

    Percentage of Beneficiaries' Rating "Able to See Provider When Needed (Agree/Strongly Agree)"

    Table: Satisfaction With Getting Needed Care

    Percentage of Beneficiaries' Rating "Able to See Provider When Needed (Agree/Strongly Agree)"
    FY2016 Q4FY2017 Q1FY2017 Q2FY2017 Q3FY2017 Q4FY2018 Q1FY2018 Q2
    85%85%93%91%84%80%84%

Quality of Care

There are many factors the Military Health System tracks related to Quality of Care. For your convenience we have categorized these in the below sections:

  • Accreditation Status
    • We require our clinics and hospitals to undergo on-site surveys by nationally-recognized accreditation organizations every three years. 
    • We track accreditation status for all of our hospitals and clinics, along with when their last survey was completed.

    Table: Accreditation Status

    Accredidation Status
    Accredited
    2016-Apr

 

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing; Download a PDF Reader or learn more about PDFs.