Policy Apr 28, 2017 Federal Regulation: Army MEDCOM Regulation 40-41: Medical Service – The Patient Safety Program This regulation outlines the activities of the Army Medical Department (AMEDD) Patient Safety Program (PSP) to identify and centrally report actual and potential events in medical/dental systems and processes and to improve patient safety and healthcare quality throughout the AMEDD. Identification #: N/A Type: Federal Regulation Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients) Patient Safety
Policy Jun 14, 2016 Memorandum: #Ser ED/ AT0333985, Good Catch Recognition Award Process .PDF | 213.22 KB This memorandum describes the annual Navy Medicine "Surgeon General Good Catch Annual Recognition Award". A "Good Catch" signifies a near miss, unsafe condition, or error(s) (environmental, IT, process, system design) that was identified early to prevent and/or minimize preventable harm to patients. Identification #: Ser ED/ AT0333985 Type: Memorandum Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy May 19, 2016 Memorandum: Trusted Care – Patient Centeredness Vision .PDF | 138.74 KB This memorandum from the Air Force Surgeon General describes the "Patient Centeredness Vision" which encompasses the six aims of health care: safe, effective, patient centered, timely, efficient, and equitable. Identification #: N/A Type: Memorandum Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy Apr 20, 2016 Memorandum: Patient Centered Practice Hours .PDF | 168.93 KB This memorandum encourages Air Force military treatment facilities to establish more patient-centered clinic hours. Identification #: N/A Type: Memorandum Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy Jan 11, 2016 Memorandum: Prevention of Retained Surgical Items Standard Operation Procedure .PDF | 2.99 MB The purpose of this memorandum is to provide guidance to perioperative personnel for prevention of unintended retained surgical items during operative or other invasive procedures. Identification #: N/A Type: Memorandum Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients) Patient Safety
Policy Oct 1, 2015 Guideline: Trusted Care Concept of Operations .PDF | 2.31 MB This Trusted Care concept of operations (CONOPS) describes the transformation of the Air Force Medical Service into a high reliability healthcare system. High reliability organizations (HROs), as originally described in the nuclear power and aviation industries, consistently achieve better-than-expected outcomes despite operating in complex or high ... Identification #: N/A Type: Guideline Recommended Content Quality, Patient Safety & Access Information (for Patients) Patient Safety
Policy Aug 26, 2015 Memorandum: National Surgical Quality Improvement Program .PDF | 270.02 KB This memorandum describes the American College of Surgeons (ACS) National Surgical Quality Improvements Program (NSQIP) - a risk adjusted, outcomes-based program which measures and assists in improving the quality of surgical care. Identification #: N/A Type: Memorandum Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy Jun 29, 2015 DHA-PI: MEDCOM Regulation Number 40-54: Medical Services This regulation provides a standard process and procedure for surgical and procedural site verification of patients undergoing operative or other invasive procedures. This regulation supersedes MEDCOM Regulation 40-54, 23 Feb 2009. Identification #: N/A Type: DHA-PI Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy Jun 5, 2015 Memorandum: First Call Resolution and Do Not Call Back Policy .PDF | 312.78 KB This policy requires first call resolution for all patients requesting appointments at all Air Force medical treatment facilities. Under this policy, beneficiaries will not be asked to call back for an appointment. Identification #: N/A Type: Memorandum Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy Apr 27, 2015 Memorandum: First Call Resolution and Expeditious Reply to Patient Policy .PDF | 123.07 KB This policy requires first call resolution for all patients requesting appointments at all National Capital Region Medical Directorate medical treatment facilities. Under this policy, beneficiaries will not be asked to call back for an appointment. Identification #: N/A Type: Memorandum Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy Apr 2, 2015 Memorandum: #OTSG/MEDCOM Policy Memo 15-019, First call Resolution and Do Not Call Back Policy .PDF | 125.00 KB This Army OTSG/MEDCOM policy identifies responsibilities of MTF commanders, primary care, specialty care and other stakeholders identified in the appointing process to ensure patient satisfaction for our beneficiaries; outlines use of alternative portals such as Army Medicine Secure Messaging, Nurse Advice Line and TRICARE Online; specific procedures ... Identification #: OTSG/MEDCOM Policy Memo 15-019 Type: Memorandum Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy Mar 27, 2015 Instruction: Credentialing and Privileging Program This instruction updates and reissue policy and procedures for the Credentialing and Privileging Program for the Department of the Navy (DON) as part of the DON Clinical Quality Management Program (CQMP). Identification #: N/A Type: Instruction Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients) Patient Safety
Policy Mar 17, 2015 Instruction: Air Force Instruction 44-102: Medical Care Management This instruction implements Air Force Policy Directive (AFPD) 44-1, Medical Operations, and provides guidance for the organization and delivery of medical care. It implements various publications of Department of Defense (DoD), recognized professional organizations, the Joint Commission (TJC), the Accreditation Association for Ambulatory Health Care ... Identification #: N/A Type: Instruction Recommended Content Quality, Patient Safety & Access Information (for Patients) Health Care Administration & Operations
Policy Feb 12, 2015 Memorandum: Non-Availability of Patient Appointments at Medical Treatment Facilities .PDF | 392.76 KB This policy is to be implemented immediately to ensure patients are not told to call back the next day for an appointment. Identification #: N/A Type: Memorandum Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy Jan 21, 2015 Guideline: MEDCOM Regulation 40-49: Medical Services Surgical Counts This regulation provides guidelines for accountability of items used during operative and other invasive procedures (inclusive of minimally invasive procedures) to ensure they are not retained in a patient. This regulation addresses which items will, at a minimum, be counted, as well as when, how, and by whom the surgical count will be performed. Identification #: N/A Type: Guideline Recommended Content Quality, Patient Safety & Access Information (for Patients) Health Care Administration & Operations