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Military Health System

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About the Patient Safety Program

Your DOD Patient Safety Program (PSP) is a complete program with the goal of creating a culture of patient safety and quality within the Military Health System (MHS). We encourage a systems approach to creating a safer patient environment; engaging MHS leadership; promoting collaboration across all three services; and fostering trust, transparency, teamwork, and communication.


Our Mission

Our Mission is to promote a culture of safety to end preventable patient harm by engaging, educating and equipping patient-care teams to put evidenced-based leading practices in place across the organization.

Our Vision

Our Vision is to support the military mission by building organizational commitment and capacity to implement and sustain a culture of safety to protect the health of the patients in our care.

What We Offer

Leadership Engagement:

Leaders are the champions of change. We offer solutions to engage, educate and equip the entire patient care team to be champions for patient safety and institutionalize evidenced-based leading practices.

Teamwork and Awareness:

Sharing information is the key to ensuring all DOD patient care teams have one vision for patient safety. We offer solutions that help teams continuously learn and develop skills to reduce risk and provide high quality care to patients.

Alignment and Partnership:

To reach a systems approach to improving patient safety, we partner and collaborate with patient safety strategic leaders aligning with the MHS mission for an integrated, highly-reliable system of medical training, readiness, and health. As the MHS promotes Ready Reliable Care to be the core of everything we do, leaders at every level and all staff drive high reliability forward to achieve zero preventable harm.

Questions? Contact our staff via email.

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Patient Safety Order Materials

FAQs
4/19/2023

This outlines the frequently asked questions in reference to ordering patient safety materials. This includes vital contact information for assistance and account registration information.

Patient Safety Awareness Week Highlights Ready Reliable Care

Article
3/15/2023
Patient Safety Awareness Week Highlights Ready Reliable Care

The theme for the 2023 Patient Safety Awareness Week, March 12-18, is “Be a Patient Safety Hero: Anywhere, Anytime – Always.” While every day is a patient safety day for the Military Health System, a unique spotlight shines on this issue during this international education and awareness-building campaign.

Federal EHR Patient Safety Outperforms Legacy, Per Industry Standards

Article
3/7/2023
U.S. Air Force Tech. Sgt. Anthony Iannicello, 8th Health Care Operations Squadron, pharmacy noncommissioned officer in charge, prepares to issue medication to a patient at Kunsan Air Base, Republic of Korea, on Oct. 13, 2022. (Credit: Senior Airman Shannon Braaten 8th Fighter Wing Public Affairs)

The single, common federal electronic health record (EHR) continues to enhance user outcomes and patient safety with results from industry-standard testing showing improvement over legacy systems for clinical decision support tools related to medication safety.

Patient Safety Awareness Week 2023

Video
2/16/2023
Patient Safety Awareness Week 2023

Patient safety is a top priority for the Defense Health Agency: Anytime, Anywhere – Always.

2022 RRC HRO Awards Abstract Booklet Winners

Publication
2/9/2023

A summary of all winning abstracts towards the 2022 Ready Reliable Care High Reliability Organization Awards. The Ready Reliable Care (RRC) High Reliability Organization (HRO) Awards Program recognizes initiatives that improve the Military Health System (MHS). We seek approaches and enhancements in both clinical and non-clinical areas that result in more reliable processes, better outcomes, and higher quality care. The goal of the Awards Program is to promote a culture of learning, sharing, and continuous improvement.

2022 RRC HRO Awards CC Booklet All Submissions

Publication
2/9/2023

A summary of all submitted abstracts towards the 2022 Ready Reliable Care High Reliability Organization Awards. The Ready Reliable Care (RRC) High Reliability Organization (HRO) Awards Program recognizes initiatives that improve the Military Health System (MHS). We seek approaches and enhancements in both clinical and non-clinical areas that result in more reliable processes, better outcomes, and higher quality care. The goal of the Awards Program is to promote a culture of learning, sharing, and continuous improvement.

2022 RRC HRO Awards Abstract Booklet All Submissions

Publication
2/9/2023

A summary of all submitted abstracts towards the 2022 Ready Reliable Care High Reliability Organization Awards. The Ready Reliable Care (RRC) High Reliability Organization (HRO) Awards Program recognizes initiatives that improve the Military Health System (MHS). We seek approaches and enhancements in both clinical and non-clinical areas that result in more reliable processes, better outcomes, and higher quality care. The goal of the Awards Program is to promote a culture of learning, sharing, and continuous improvement.

Patient Safety Champions Recognition Flyer

Publication
12/14/2022

The Patient Safety Champion Certificate of Recognition is a peer-to-peer recognition initiative that gives Military Health System staff an opportunity to recognize peers for their patient safety efforts.

Creative Learning Techniques Promote Culture of Patient Safety

Article Around MHS
4/8/2022
Military personnel holding clipboard

During this year's Patient Safety Awareness week, the Patient Safety team at US Navy Medicine Readiness and Training Command, Guantanamo Bay (US NRMTC GB) is reinforcing the hospital's culture of safety through interactive learning.

A Germ of an Idea for Patient Safety Awareness Week

Article Around MHS
4/5/2022
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From countertops and cutting boards to television remotes and cell phones, the immediate world of many – sight unseen - has a host of germs readily intent on meeting anyone, anytime and anywhere.

COVID-19 Responses Underscore Importance of Patient Safety

Article
3/14/2022
Every day, patient safety is one of the top priorities for the Defense Health Agency. Patient safety means providing ready, reliable care to service members, veterans, and dependents no matter the circumstances. (Photo: Defense Health Agency)

Patient safety is a topmost concern of MHS, and Patient Safety Awareness Week 2022 focuses on Ready, Reliable Care.

Defense Health Agency Fosters Culture of Safety, Accountability

Article
3/14/2022
A quality assurance specialist organizes sterilized instruments to prepare for packaging at the Sterile Processing Department, William Beaumont Army Medical Center in Texas. (Photo: Marcy Sanchez)

he Defense Health Agency is enhancing the culture of safety, accountability, and transparency at military hospitals and clinics around the world. A culture of teamwork can reduce burnout and workplace errors among medical units.

DHA Talks Patient Safety Awareness

Video
2/4/2022
DHA Talks Patient Safety Awareness

All year long, patient safety is one of the top priorities for the Defense Health Agency. Patient safety means providing ready, reliable care to service members, veterans, and dependents no matter the circumstances.

CQM Newsletter Special Edition SCB Nov 2021

Publication
11/10/2021

CQM Newsletter November 2021 Special Edition - highlighting the Safety Communication Bundle

RRC Safety Communication Bundle Flyer

Technical Document
11/4/2021

The RRC Safety Communication Bundle is a set of six standardized communication Practices designed to increase leadership engagement, improve communication and teamwork, and reduce burnout with the goal of reducing preventable harm.

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Last Updated: February 14, 2023
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