Back to Top Skip to main content Skip to sub-navigation

Ready Reliable Care

Ready Reliable Care is the Defense Health Agency's (DHA) approach to increasing high reliability across the Military Health System (MHS). It builds on the existing work and best practices of the service medical departments and the DHA. Ready Reliable Care works across clinical and non-clinical settings to drive better outcomes for patients, staff, and the enterprise. This approach isn't another project to work on in addition to everything else. It is a critical part of how to get everything else right.

Watch the 3-minute video below to learn what Ready Reliable Care is and what it means for the DHA.

Introduction to Ready Reliable Care

High Reliability Organizations

A high reliability organization (HRO) achieves top outcomes despite operating in complex or high-risk environments.

The airline and nuclear industries are common examples of HROs. They get top results by:

  • Standardizing processes for less variability

  • Reducing errors to achieve zero harm in clinical and non-clinical areas

  • Celebrating transparency and accountability

  • Valuing everyone’s input, regardless of rank

After a review of MHS performance in 2014, each service medical department and the DHA took specific action to improve health care access, quality, safety, transparency, and patient engagement. Now the DHA is working to standardize and spread these efforts, in a coordinated path to high reliability for the entire MHS: Ready Reliable Care.

Ready Reliable Care Principles and Domains of Change

The seven principles of Ready Reliable Care guide our work and apply to all staff, in every job. When we use these principles in our work, we advance high reliability:

              

By using the Ready Reliable Care principles in our daily work, all staff contribute to a more ready and reliable MHS. System-wide progress happens across four domains of change:

The Four Domains of Change in Ready Reliable Care.

The MHS continues to meet the challenges of the COVID-19 pandemic and prepares for other changes across the enterprise – including the Transformation and MHS GENESIS rollout. As we do so, Ready Reliable Care is a guide for all of us to simplify and improve care delivery.

Clinical Improvement Priorities for MTF Providers

Ready Reliable Care efforts span all four domains of change noted above. This year, we are focused on several projects to support continuous process improvement in the clinical care setting. They include:

  • Stepped Care Model for Pain: This model will allow MTFs to standardize and effectively implement evidence-based best practices for managing acute and chronic pain in the primary care setting
  • Opioid Overdose / Naloxone Distribution: Through standardized management of chronic pain, this program will ensure that patients taking long-term opioid therapy with an elevated risk of opioid-related harm, receive overdose education and at least one prescription for naloxone medication in a 12-month window.

For other clinical priorities, visit the page forclinical improvement priorities for MTF providers.

You also may be interested in...

Ready Reliable Care Social Media Generic Graphic 9

Publication
6/10/2021

Suggested social media message: MHS staff don't accept shortcuts. We dig deep to understand the root causes of the challenges we face. When we are reluctant to simplify and sensitive to operations, we find the right solutions. Learn more about our commitment to #ReadyReliableCare [health.mil/ReadyReliableCare]

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care During the COVID19 Pandemic Brochure

Publication
6/10/2021

Highlights service, MTF, and individual staff member COVID-19 response efforts that exemplify application of the seven Ready Reliable Care principles.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Carousel Slide

Publication
6/10/2021

Builds brand awareness and reminds staff of the MHS commitment to high reliability.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Leadership Practices for Ready Reliable Care Poster

Publication
6/10/2021

Encourages leaders to use Safety Leadership Rounds and Unit-based Huddles to identify and address potential issues.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Visual Style Guide

Publication
6/10/2021

Provides detailed guidelines on the use of approved Ready Reliable Care graphic elements, including the logo, color palette, iconography, imagery, tagline language, and typography to promote a consistent visual theme across the Ready Reliable Care effort.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Generic Graphic 10

Publication
6/10/2021

Suggested social media message: MHS staff never settle for the status quo. We actively look for ways to make our daily practices safer and more efficient, to ensure the best possible care for our patients and each other. Learn more about our commitment to #ReadyReliableCare [health.mil/ReadyReliableCare]

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Overview

Publication
6/7/2021

Describes the purpose, mission, and scope of Ready Reliable Care, as well as its associated domains of change and principles. Features an abridged timeline of MHS achievements in access to care, patient safety, quality of care, transparency, and patient and provider experience.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care in Action Health Care Providers and Clinical Staff Flyer

Publication
6/7/2021

Teaches MHS providers and clinical staff how to actively contribute to a ready, reliable MHS by showing what the seven principles look like in the context of daily work.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

MHS Clinical Communities Overview

Publication
6/7/2021

Introduces the MHS Clinical Communities and their role in driving continuous process improvement across the MHS. Illustrates how communities identify, shape, and spread innovative solutions, and showcases several MHS Clinical Community initiatives.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care in Action Administrative Management and Business Operations Staff Flyer

Publication
6/7/2021

Shows how the Ready Reliable Care principles can be applied in the daily work of all MHS personnel, including those supporting logistics, facilities and operations, IT, human resources, management, research and development, as well as training and education.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

How Do You Demonstrate Ready Reliable Care Flyer

Publication
6/7/2021

Summarizes the seven Ready Reliable Care principles and provides a visual cue to remind MHS staff to apply these behaviors and values to their individual roles and experiences.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Timeline Placemat

Publication
6/7/2021

Provides a snapshot of key milestones the MHS achieved along its journey to advance high reliability. Highlights significant advancements since the MHS Review across access to care, patient safety, quality of care, transparency, and patient and provider experience.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Talking Points Brochure

Publication
6/7/2021

Reinforces Ready Reliable Care messaging from champions and MHS leaders to their colleagues and staff. Provides a comprehensive list of high reliability talking points, organized by several communication scenarios, for leaders to use in their everyday correspondence.

Recommended Content:

Ready Reliable Care Communications Toolkit | Ready Reliable Care

Ready Reliable Care Placemat

Publication
6/7/2021

Provides an overview of Ready Reliable Care and explain how this effort supports the MHS Quadruple Aim. Shows where the MHS has been in its high reliability journey and where it is headed.

Recommended Content:

Ready Reliable Care Communications Toolkit | Ready Reliable Care

Why High Reliability Why Now Slide

Publication
6/7/2021

Outlines how MHS-wide adoption of Ready Reliable Care supports all components of the Quadruple Aim, including patients, staff, and Congress valuing the MHS; driving readiness; and streamlining military medicine.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit
<< < 1 2 3 4 5 > >> 
Showing results 46 - 60 Page 4 of 5

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.