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Ready Reliable Care

Ready Reliable Care is the Defense Health Agency's (DHA) approach to increasing high reliability across the Military Health System (MHS). It builds on the existing work and best practices of the service medical departments and the DHA. Ready Reliable Care works across clinical and non-clinical settings to drive better outcomes for patients, staff, and the enterprise. This approach isn't another project to work on in addition to everything else. It is a critical part of how to get everything else right.

Watch the 3-minute video below to learn what Ready Reliable Care is and what it means for the DHA.

Introduction to Ready Reliable Care

High Reliability Organizations

A high reliability organization (HRO) achieves top outcomes despite operating in complex or high-risk environments.

The airline and nuclear industries are common examples of HROs. They get top results by:

  • Standardizing processes for less variability
  • Reducing errors to achieve zero harm in clinical and non-clinical areas
  • Celebrating transparency and accountability
  • Valuing everyone's input, regardless of rank

After a review of MHS performance in 2014, each service medical department and the DHA took specific action to improve health care access, quality, safety, transparency, and patient engagement. Now the DHA is working to standardize and spread these efforts, in a coordinated path to high reliability for the entire MHS: Ready Reliable Care.

Ready Reliable Care Principles

The seven principles of Ready Reliable Care guide our work and apply to all staff, in every job. When we use these principles in our work, we advance high reliability:

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PREOCCUPATION WITH FAILURE

Drive zero harm by anticipating and addressing risks

SENSITIVITY TO OPERATIONS

Be mindful of how people, processes, and systems impact outcomes

DEFERENCE TO EXPERTISE

Seek guidance from those with the most relevant knowledge and experience

RESPECT FOR PEOPLE

Foster mutual trust and respect

Icon of a chain link angled 45 degrees Icon of a bullseye with an arrow in the center of it. Icon of many paths all interconnected and pointing to different directions.

COMMITMENT TO RESILIENCE

Leverage Past mistake to learn, grow, and improve processes

CONSTANCY OF PURPOSE

Persist through adversity towards the common goal of zero harm

RELUCTANCE TO SIMPLIFY

Strive to understand complexities and address root causes

Ready Reliable Care Domains of Change

By using the Ready Reliable Care principles in our daily work, all staff contribute to a more ready and reliable MHS. System-wide progress happens across four domains of change:

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LEADERSHIP COMMITMENT

Prioritize Ready Reliable Care at all levels of leadership

CULTURE OF SAFETY

Commit to safety and harm prevention

CONTINUOUS PROCESS IMPROVEMENT

Advance innovative solutions and spread leading practices

PATIENT CENTERDNESS

Focus on patients' safety and quality of care experience

The MHS continues to meet the challenges of the COVID-19 pandemic and prepares for other changes across the enterprise – including the Transformation and MHS GENESIS rollout. As we do so, Ready Reliable Care is a guide for all of us to simplify and improve care delivery.

Do you know someone who is contributing to a more highly reliable MHS and advancing the DHA mission by embodying Ready Reliable Care principles in their daily work? Nominate them, as part of the DHA Director Spotlight recognition program, for a personalized social media “shout-out” from DHA Director, Lt. Gen. Ron Place.

Clinical Improvement Priorities for MTF Providers

Ready Reliable Care efforts span all four domains of change noted above. This year, we are focused on several projects to support continuous process improvement in the clinical care setting. They include:

- Stepped Care Model for Pain: This model will allow MTFs to standardize and effectively implement evidence-based best practices for managing acute and chronic pain in the primary care setting.

- Opioid Overdose / Naloxone Distribution: Through standardized management of chronic pain, this program will ensure that patients taking long-term opioid therapy with an elevated risk of opioid-related harm, receive overdose education and at least one prescription for naloxone medication in a 12-month window.

For other clinical priorities, visit the page for clinical improvement priorities for MTF providers

You also may be interested in...

Ready Reliable Care Talking Points Brochure

Publication
6/7/2021

Reinforces Ready Reliable Care messaging from champions and MHS leaders to their colleagues and staff. Provides a comprehensive list of high reliability talking points, organized by several communication scenarios, for leaders to use in their everyday correspondence.

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Ready Reliable Care Placemat

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6/7/2021

Provides an overview of Ready Reliable Care and explain how this effort supports the MHS Quadruple Aim. Shows where the MHS has been in its high reliability journey and where it is headed.

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Why High Reliability Why Now Slide

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6/7/2021

Outlines how MHS-wide adoption of Ready Reliable Care supports all components of the Quadruple Aim, including patients, staff, and Congress valuing the MHS; driving readiness; and streamlining military medicine.

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Introduction to Ready Reliable Care Briefing Deck

Publication
6/7/2021

Educates leaders and staff about the intent, scope, and trajectory of Ready Reliable Care in the MHS, and provides a consistent onboarding experience for all personnel.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

MTF Logistics Specialist Plays Key Role in Assuring High Reliability

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6/4/2021
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Navy LSSN provided critical support to NHTP during global pandemic.

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Advancement Towards High Reliability Video

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5/10/2021
Introduction to Ready Reliable Care Thumbnail.

Introduction to Ready Reliable Care Video

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