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Nurse Advice Line Day at-a-Glance

  • The MHS Nurse Advice Line has assisted more than 1.7 million beneficiaries. 
  • The table below represents a typical day for the Nurse Advice Line.
Average Number to Date Of ...
1,750 Average total of calls, web chats and video chats per day
554 Individuals who get professional self-care and health advice
44 Parents of infants assisted daily
9 Lives saved by recommending or activating emergency procedures

Military Health System (MHS) Nurse Advice Line

Available 24/7 by phone, web chat and video chat

Contact the MHS Nurse Advice Line 24/7 to:

  • Get evidence-based health care advice from a registered nurse
  • Find an urgent or emergency care facility
  • Receive recommendations for the most appropriate level of care
  • Schedule same or next day appointments when recommended by a registered nurse and enrolled to a military hospital or clinic
  • Get an online “absence excuse” or “sick slip” when medically appropriate—subject to service command requirements


Location How to Contact the Nurse Advice Line
United States, Guam and Puerto Rico Visit for web chat and video chat, or dial
1-800-TRICARE (874-2273), option 1. 
Overseas military hospitals and clinics Contact your local facility or visit for web chat, video chat or to find country-specific numbers. 

If you have an emergency and need immediate medical attention, call 911 or your international emergency number – or, go to an emergency room.

You can use the MHS Nurse Advice Line unless you are enrolled in the U.S. Family Health Plan.

View a secure summary of your health care advice at

Last Updated: November 16, 2018

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

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