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Ready Reliable Care Communications Toolkit

Ready Reliable Care Communications Toolkit poster

Download a PDF of the Ready Reliable Care Communications Toolkit

Ready Reliable Care is our coordinated effort to advance high reliability practices across the Military Health System (MHS). It draws upon the achievements of each of the service medical departments and the Defense Health Agency (DHA) to strengthen our culture of safety, grow our continuous process improvement efforts, maintain our leadership commitment, and foster patient centeredness.

Ready Reliable Care is a DHA strategic priority to drive better outcomes for patients, staff, and the enterprise.

This Ready Reliable Care Communications Toolkit provides resources to help you brief, educate, engage staff, and celebrate Ready Reliable Care across your team or facility. These resources include:

  • Briefing materials
  • Talking points
  • Educational products
  • Digital tools
  • Visual resources

Click on the products listed below to view and download. Refer to the complete toolkit for full product descriptions and how to use them.

Materials for Senior Leaders and Champions

Use to communicate about Ready Reliable Care with staff

Download

Handouts and Flyers

Print these items as 8.5” (W) x 11” (H) flyers to distribute to staff and around facilities

Download

Key Messages and Talking Points

Use these materials to talk about Ready Reliable Care in meetings, briefings, and speeches

Download

Print-Ready Content

Print these items as 18” (W) x 24” (H) posters to hang in your facility

Download

Digital and Social Media Content

Use these graphics and messages on social media and other digital platforms

Download

Portable Content

See samples of promotional items such as badge cards and wallet cards

Download

Briefing Decks and Slides

Use these materials to brief Ready Reliable Care across your team or facility

Download

Additional Communication Resources

Use these Ready Reliable Care branding materials to support communications development

Download

High Reliability Accomplishments Resources

Use these materials to share achievements in advancing high reliability

Download

Videos

Watch these videos to learn what Ready Reliable Care is and what it means for the DHA

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Ready Reliable Care Social Media Generic Graphic 9

Publication
6/10/2021

Suggested social media message: MHS staff don't accept shortcuts. We dig deep to understand the root causes of the challenges we face. When we are reluctant to simplify and sensitive to operations, we find the right solutions. Learn more about our commitment to #ReadyReliableCare [health.mil/ReadyReliableCare]

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Generic Graphic 8

Publication
6/10/2021

Suggested social media message: The MHS Clinical Communities work to continuously improve our clinical processes system-wide, to ensure the best possible outcomes for patients anytime, anywhere. Learn more about efforts to advance #ReadyReliableCare here: [health.mil/ReadyReliableCare]

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Ready Reliable Care Communications Toolkit | Ready Reliable Care

Ready Reliable Care Social Media Graphic Sensitivity to Operations

Publication
6/10/2021

Suggested social media message: It's everyone's responsibility to make [facility name] safer and more reliable. Take time to recognize a colleague or staff member who demonstrated Sensitivity to Operations while at work today! #ReadyReliableCare

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Principles Poster Preoccupation with Failure

Publication
6/10/2021

Shows how Preoccupation with Failure applies to all staff.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Generic Graphic 4

Publication
6/10/2021

Suggested social media message: All MHS staff are committed to zero harm and exceptional customer service. Our laser focus on quality, safety, and patient experience will consistently improve outcomes for everyone. Learn more about #ReadyReliableCare [health.mil/ReadyReliableCare]

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Generic Graphic 1

Publication
6/10/2021

Suggested social media message: #ReadyReliableCare is the DHA-led effort to advance #HighReliability across the MHS. We are deferring to the expertise of our frontline personnel to learn which practices and solutions are best for system-wide spread. By increasing standardization and reducing variability across our facilities, we ensure high-quality, effective care for all.​ [health.mil/ReadyReliableCare]

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Principles Poster Commitment to Resilience

Publication
6/10/2021

Shows how Commitment to Resilience applies to all staff.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Principles Poster Reluctance to Simplify

Publication
6/10/2021

Shows how Reluctance to Simplify applies to all staff.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Principles Poster Constancy of Purpose

Publication
6/10/2021

Shows how Constancy of Purpose applies to all staff.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Generic Graphic 2

Publication
6/10/2021

Suggested social media message: In the MHS, #ReadyReliableCare is our shared commitment to advancing #HighReliability. To improve health care safety, quality, access, and patient experience, all personnel are part of the solution, regardless of department or service location. Learn more about #ReadyReliableCare [health.mil/ReadyReliableCare]

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

How Do You Demonstrate Ready Reliable Care Poster

Publication
6/10/2021

Summarizes the seven Ready Reliable Care principles and provides a visual cue to remind MHS staff to apply these behaviors and values to their individual roles and experiences.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Wallet Card

Publication
6/10/2021

Introduces Ready Reliable Care and encourages staff to identify ways to make their work more highly reliable.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Screensaver Respect for People

Publication
6/10/2021

Uses a “High Reliability Checkpoint” to encourage staff to apply Respect for People in their daily work.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Prescribe Naloxone Today Poster

Publication
6/10/2021

Encourages providers to always include naloxone when prescribing opioids as part of a pain management plan.

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Ready Reliable Care Communications Toolkit | Ready Reliable Care

Ready Reliable Care Principles Poster Deference to Expertise

Publication
6/10/2021

Shows how Deference to Expertise applies to all staff.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit
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Last Updated: January 18, 2022

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

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