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Ready Reliable Care Communications Toolkit

Ready Reliable Care Communications Toolkit poster

Download a PDF of the Ready Reliable Care Communications Toolkit

Ready Reliable Care is our coordinated effort to advance high reliability practices across the Military Health System (MHS). It draws upon the achievements of each of the service medical departments and the Defense Health Agency (DHA) to strengthen our culture of safety, grow our continuous process improvement efforts, maintain our leadership commitment, and foster patient centeredness.

Ready Reliable Care is a DHA strategic priority to drive better outcomes for patients, staff, and the enterprise.

This Ready Reliable Care Communications Toolkit provides resources to help you brief, educate, engage staff, and celebrate Ready Reliable Care across your team or facility. These resources include:

  • Briefing materials
  • Talking points
  • Educational products
  • Digital tools
  • Visual resources

Click on the products listed below to view and download. Refer to the complete toolkit for full product descriptions and how to use them.

Materials for Senior Leaders and Champions

Use to communicate about Ready Reliable Care with staff

Download

Handouts and Flyers

Print these items as 8.5” (W) x 11” (H) flyers to distribute to staff and around facilities

Download

Key Messages and Talking Points

Use these materials to talk about Ready Reliable Care in meetings, briefings, and speeches

Download

Print-Ready Content

Print these items as 18” (W) x 24” (H) posters to hang in your facility

Download

Digital and Social Media Content

Use these graphics and messages on social media and other digital platforms

Download

Portable Content

See samples of promotional items such as badge cards and wallet cards

Download

Briefing Decks and Slides

Use these materials to brief Ready Reliable Care across your team or facility

Download

Additional Communication Resources

Use these Ready Reliable Care branding materials to support communications development

Download

High Reliability Accomplishments Resources

Use these materials to share achievements in advancing high reliability

Download

Videos

Watch these videos to learn what Ready Reliable Care is and what it means for the DHA

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Ready Reliable Care Carousel Slide

Infographic
8/3/2021
Ready Reliable Care Carousel Slide

Builds brand awareness and reminds staff of the MHS commitment to high reliability.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Communications Toolkit

Publication
7/29/2021

This digital Ready Reliable Care Communications Toolkit provides resources to help you brief, educate, engage, and celebrate Ready Reliable Care across your team or facility.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit | Ready Reliable Care Communications Toolkit

Ready Reliable Care Folder

Publication
6/10/2021

Provides a place for staff to store Ready Reliable Care educational materials.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Generic Graphic 3

Publication
6/10/2021

Suggested social media message: You trust us with your life and the lives of your loved ones. That's why we're committed to the principles and practices of #HighReliability, which allow us to deliver on the promise of consistently great outcomes and satisfied patients. Learn more about how our MHS #HighReliability effort, #ReadyReliableCare, supports a safer, better care experience. [health.mil/ReadyReliableCare]

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care During the COVID19 Pandemic Brochure

Publication
6/10/2021

Highlights service, MTF, and individual staff member COVID-19 response efforts that exemplify application of the seven Ready Reliable Care principles.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

MHS High Reliability Accomplishments Flyer

Publication
6/10/2021

Provides examples of how the services and various MHS entities have advanced high reliability by developing and improving processes, standing up infrastructure and governance, increasing standardization and transparency, and preventing harm and improving patient outcomes.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Graphic Constancy of Purpose

Publication
6/10/2021

Suggested social media message: The emphasis on COVID-19 response doesn't lessen the criticality of other services we offer at [facility name]. We've shown Constancy of Purpose throughout the pandemic to ensure our patients get what they need. #ReadyReliableCare

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Ready Reliable Care Screensaver Commitment to Resilience

Publication
6/10/2021

Uses a “High Reliability Checkpoint” to encourage staff to apply Commitment to Resilience in their daily work.

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Ready Reliable Care Badge Card

Publication
6/10/2021

Encourages patients and personnel to inquire about Ready Reliable Care, and reminds badge holders to take an active role in preventing harm and improving quality of care.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Screensaver Reluctance to Simplify

Publication
6/10/2021

Uses a “High Reliability Checkpoint” to encourage staff to apply Reluctance to Simplify in their daily work.

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Ready Reliable Care Social Media Generic Graphic 10

Publication
6/10/2021

Suggested social media message: MHS staff never settle for the status quo. We actively look for ways to make our daily practices safer and more efficient, to ensure the best possible care for our patients and each other. Learn more about our commitment to #ReadyReliableCare [health.mil/ReadyReliableCare]

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Ready Reliable Care Social Media Generic Graphic 9

Publication
6/10/2021

Suggested social media message: MHS staff don't accept shortcuts. We dig deep to understand the root causes of the challenges we face. When we are reluctant to simplify and sensitive to operations, we find the right solutions. Learn more about our commitment to #ReadyReliableCare [health.mil/ReadyReliableCare]

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Ready Reliable Care Social Media Generic Graphic 4

Publication
6/10/2021

Suggested social media message: All MHS staff are committed to zero harm and exceptional customer service. Our laser focus on quality, safety, and patient experience will consistently improve outcomes for everyone. Learn more about #ReadyReliableCare [health.mil/ReadyReliableCare]

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Generic Graphic 6

Publication
6/10/2021

Suggested social media message: Thank you to the wonderful staff who work hard every day to deliver #ReadyReliableCare to our patients and each other! Your efforts are driving us toward a safer and more reliable MHS. Learn more about #ReadyReliableCare here: [health.mil/ReadyReliableCare]

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Infection Prevention is Everyones Job Poster

Publication
6/10/2021

Reminds everyone to use infection prevention practices that help keep facilities clean and safe for patients and staff.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit
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Last Updated: January 18, 2022

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

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