Download a PDF of the Ready Reliable Care Communications Toolkit
Ready Reliable Care is our coordinated effort to advance high reliability practices across the Military Health System (MHS). It draws upon the achievements of each of the service medical departments and the Defense Health Agency (DHA) to strengthen our culture of safety, grow our continuous process improvement efforts, maintain our leadership commitment, and foster patient centeredness.
Ready Reliable Care is a DHA strategic priority to drive better outcomes for patients, staff, and the enterprise.
This Ready Reliable Care Communications Toolkit provides resources to help you brief, educate, engage staff, and celebrate Ready Reliable Care across your team or facility. These resources include:
- Briefing materials
- Talking points
- Educational products
- Digital tools
- Visual resources
Click on the products listed below to view and download. Refer to the complete toolkit for full product descriptions and how to use them.
Materials for Senior Leaders and Champions
Use to communicate about Ready Reliable Care with staff
Download
Handouts and Flyers
Print these items as 8.5” (W) x 11” (H) flyers to distribute to staff and around facilities
Download
Key Messages and Talking Points
Use these materials to talk about Ready Reliable Care in meetings, briefings, and speeches
Download
Print-Ready Content
Print these items as 18” (W) x 24” (H) posters to hang in your facility
Download
Digital and Social Media Content
Use these graphics and messages on social media and other digital platforms
Download
Portable Content
See samples of promotional items such as badge cards and wallet cards
Download
Briefing Decks and Slides
Use these materials to brief Ready Reliable Care across your team or facility
Download
Additional Communication Resources
Use these Ready Reliable Care branding materials to support communications development
Download
High Reliability Accomplishments Resources
Use these materials to share achievements in advancing high reliability
Download
Videos
Watch these videos to learn what Ready Reliable Care is and what it means for the DHA
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Video
11/15/2022
Lt. Gen. Dingle, Surgeon General of the United States Army, talks about how the Army is committed to Ready Reliable Care and what it means for the Military Health System.
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Ready Reliable Care | Ready Reliable Care Communications
Video
11/15/2022
Ms. Mullen, Acting Assistant Secretary of Defense for Health Affairs, talks about how the Military Health System is committed to Ready Reliable Care and what it means for the Military Health System.
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Ready Reliable Care | Ready Reliable Care Communications
Video
11/15/2022
Rear Adm. Gillingham, Surgeon General of the United States Navy, talks about how the Navy is committed to Ready Reliable Care and what it means for the Military Health System.
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Ready Reliable Care | Ready Reliable Care Communications
Video
11/15/2022
Lt. Gen. Miller, Surgeon General of the United States Air Force, talks about how the Air Force is committed to Ready Reliable Care and what it means for the Military Health System.
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Ready Reliable Care | Ready Reliable Care Communications
Publication
10/25/2022
Use this 16-page playbook to introduce MHS and DHA leaders to Ready Reliable Care and provide foundational information and tools needed to effectively communicate about high reliability with staff.
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Ready Reliable Care | Ready Reliable Care Communications
Publication
7/29/2021
This digital Ready Reliable Care Communications Toolkit provides resources to help you brief, educate, engage, and celebrate Ready Reliable Care across your team or facility.
Recommended Content:
Ready Reliable Care | Ready Reliable Care Communications
Publication
6/10/2021
Provides examples of how the services and various MHS entities have advanced high reliability by developing and improving processes, standing up infrastructure and governance, increasing standardization and transparency, and preventing harm and improving patient outcomes.
Recommended Content:
Ready Reliable Care | Ready Reliable Care Communications
Publication
6/10/2021
Suggested social media message: You trust us with your life and the lives of your loved ones. That's why we're committed to the principles and practices of #HighReliability, which allow us to deliver on the promise of consistently great outcomes and satisfied patients. Learn more about how our MHS #HighReliability effort, #ReadyReliableCare, supports a safer, better care experience. [health.mil/ReadyReliableCare]
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Ready Reliable Care | Ready Reliable Care Communications
Publication
6/10/2021
Suggested social media message: The emphasis on COVID-19 response doesn't lessen the criticality of other services we offer at [facility name]. We've shown Constancy of Purpose throughout the pandemic to ensure our patients get what they need. #ReadyReliableCare
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Ready Reliable Care | Ready Reliable Care Communications
Publication
6/10/2021
Provides detailed guidelines on the use of approved Ready Reliable Care graphic elements, including the logo, color palette, iconography, imagery, tagline language, and typography to promote a consistent visual theme across the Ready Reliable Care effort.
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Ready Reliable Care | Ready Reliable Care Communications
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