Back to Top Skip to main content

Online patient portal saves time, improves access to medical information

The TRICARE Online Patient Portal connects registered users with online health care information and services at military hospitals and clinics. The TRICARE Online Patient Portal connects registered users with online health care information and services at military hospitals and clinics.

Recommended Content:

Military Hospitals and Clinics | TRICARE Health Program | MHS Quality, Patient Safety, and Access Information (for Patients)

Air Force Maj. Stephanie “Jill” Raps is a busy nurse. Before departing for advanced schooling at the Uniformed Services University of the Health Sciences, Raps was assigned to the Defense Health Agency where she developed digital tools to help patients, doctors, and other health care providers access information in the Military Health System. Raps spends her “free” time chasing around a 2 year old and a 4 year old. One evening as she waited outside her older daughter’s ballet class, she remembered she needed to make an appointment for a physical for her daughter’s day care.

“I looked at my watch and realized, ‘Shoot, the appointment line just closed!’” said Raps.

Air Force Maj. Stephanie Raps uses her smartphone to access the TRICARE Online Patient Portal.Air Force Maj. Stephanie Raps uses her smartphone to access the TRICARE Online Patient Portal.

Rather than wait to call the next day – or worse, forget to call at all – Raps used her smartphone to access the TRICARE Online Patient Portal, also called TOL Patient Portal, a secure website that connects registered users with online health care information and services at military hospitals and clinics.

“You can access the [TOL] Patient Portal with any device, including your smartphone,” said Army Col. Richard Wilson, a division chief in the Health Information Technology directorate at the Defense Health Agency. “Users can manage appointments for themselves and their authorized family members.”

Wilson believes patients who can more easily access their own health information using TRICARE Online will be more inclined to use the health benefit.

”Beneficiaries can use the service 24 hours a day, seven days a week, instead of trying to call and book appointments at times that might not be the most convenient for our beneficiaries,” said Wilson. “This makes our patients better engaged in their own health care, which tends to produce better health outcomes.”

To access the mobile TOL Patient Portal, beneficiaries will need to register for a Department of Defense Self-Service (better known as DS) Logon account through the Defense Manpower Data Center.

The TRICARE Online Patient Portal includes a mobile prescription refill function and allows patients access to their personal health information, such as lab results, vital signs, and immunizations, to name a few.

“What we really want patients to realize is they have these awesome tools out there,” said Wilson, “that speed things up, help them become more informed, and ultimately, let them be more healthy and have a better quality of life.”

Using the mobile access of the TRICARE Online Patient Portal when it was convenient for her, Raps quickly made her daughter’s appointment while avoiding the hassle of making a phone call during limited hours, and saving time, a commodity she values greatly.

“At the end of the day, the most important thing for a military member is time. We just don’t have a lot of time,” said Raps. “This access gives me information and the time I need.”

You also may be interested in...

Join Feb. 21 webinar on TRICARE dental options for service members, families

Article
2/14/2019
Take Command of Your Health

During the webinar, dental experts from the Active Duty Dental Program (ADDP) and TRICARE Dental Program (TDP) will provide detailed information on these programs

Recommended Content:

TRICARE Health Program

Cancer Screenings 2019

Infographic
1/30/2019
This infographic lists the types of cancer screenings as part of the TRICARE Health Promotion and Disease Prevention benefit

This infographic lists the types of cancer screenings as part of the TRICARE Health Promotion and Disease Prevention benefit.

Recommended Content:

TRICARE Health Program

Transformation underway across the Military Health System

Article
1/29/2019
Thomas McCaffery, principal deputy assistant secretary of defense for health affairs, with Vice Adm. Raquel Bono, director, Defense Health Agency, celebrated the Defense Health Agency's fifth anniversary on Oct. 1, 2018, by welcoming the first military hospitals and clinics transitioning to the DHA. This was first step for the MHS to emerge as a more integrated and efficient system of health and readiness. (MHS photo by Military Heath System Strategic Communications Division)

All of these changes – the Military Health System transformation, MHS GENESIS, TRICARE enhancements – are aimed at taking the DoD’s health enterprise to the next level

Recommended Content:

Access to Health Care | Health Readiness | TRICARE Health Program | MHS GENESIS | Military Hospitals and Clinics

Naval Medical Center Camp Lejeune becomes first Level III trauma center in the Navy

Article
1/24/2019
(Left to right) Navy Rear Admiral Terry Moulton, Deputy Surgeon General, Navy Capt. Jeffrey Timby, NMCCL Commanding Officer, and Adam Caldwell, Regional Representative for US Senator Thom Tillis, cut the ceremonial ribbon for the NMCCL Trauma Center. (Courtesy photo)

NMCCL’s Trauma Center is the first trauma center in the Navy to service community trauma patients

Recommended Content:

Military Hospitals and Clinics

Beneficiaries offer the gift of life through kidney donation

Article
1/22/2019
Air Force Col. Dave Ashley (second from left) and Army veteran Chris Connelly, seen here with their wives, are both happy and healthy after Ashley donated a kidney to Connelly. (Courtesy photo)

More than a third of transplant patients unrelated to their donors

Recommended Content:

Military Hospitals and Clinics

New to TRICARE? The basics you need to know

Article
1/17/2019
TRICARE logo

Learning about your benefit will help you make the most of your coverage

Recommended Content:

TRICARE Health Program

Medical team saves newborn’s life

Article
1/15/2019
Maria Ortiz, registered nurse, Labor and Delivery Section, William Beaumont Army Medical Center, checks vitals on Vanessa Torres, a laboring mom, as part of daily operations at WBAMC’s L&D section. Recently, Ortiz and other staff members quickly responded to an umbilical cord prolapse, an obstetrical emergency, at WBAMC resulting in the successful delivery of a baby, despite the life-threatening complication. (U.S. Army photo)

Staff quickly respond to the obstetrical emergency via an emergency cesarean section

Recommended Content:

Military Hospitals and Clinics | Quality and Safety of Health Care (for Healthcare Professionals)

TRICARE Preventive Services

Video
1/14/2019
TRICARE Preventive Services

Watch this video to learn more about all the preventive services your TRICARE benefit covers.

Recommended Content:

TRICARE Health Program | Preventive Health

'Fused' technologies give 3D view of prostate during biopsy

Article
1/9/2019
Eisenhower Army Medical Center graphic

Other than skin cancer, prostate cancer is the most common cancer in American men

Recommended Content:

Men's Health | Military Hospitals and Clinics | Preventive Health

TRICARE Comprehensive Autism Care Demonstration Program

Congressional Testimony
1/7/2019

S. 2943, SASC Report for FY 2017, 114-255, Pg. 205

Recommended Content:

TRICARE Health Program | Autism Care Demonstration

CJTH continues to provide superior care for U.S., coalition forces

Article
1/7/2019
A medical team transports a patient by a stretcher to Craig Joint Theater Hospital at Bagram Airfield, Afghanistan, Dec. 10, 2018. Before entering the hospital, patients are thoroughly assessed, administratively in-processed and checked for any explosive ordnance or weapons. (U.S. Air Force photo by Senior Airman Kaylee Dubois)

With a 99.3-percent survival rate, the hospital staff have reason to be proud

Recommended Content:

Health Readiness | Military Hospitals and Clinics

Langley surgical team goes 'purple'

Article
1/3/2019
A joint surgical team comprised of three separate branches assembled to perform an operation at U.S. Air Force Hospital Langley at Joint Base Langley-Eustis, Virginia. Consisting of a Navy surgeon, Air Force nurse and Army technician, the team performed a Functional Endoscopic Sinus Surgery to restore a patient’s sinus ventilation to normal function. (U.S. Air Force photo by 2nd Lt. Samuel Eckholm)

A joint surgical team was organized to perform a functional endoscopic sinus surgery

Recommended Content:

Health Readiness | Military Hospitals and Clinics

Army hospital earns reputation as a top teaching institution

Article
1/2/2019
Army OB/GYN nurse residents train in the CRDAMC simulation lab. The OB/GYN Nurse Resident Program, only offered at CRDAMC, focuses on OB/GYN nursing skills that include childbearing, high-risk and complicated pregnancy, newborn assessment and care and family planning gynecology. (U.S. Army photo by Gloria Montgomery)

CRDAMC has been recognized by healthcare associations and educational institutions for exceptional achievements

Recommended Content:

Health Readiness | Military Hospitals and Clinics

Navy corpsman: Carrying the legacy

Article
12/27/2018
Navy Seaman Brandon Taylor, a corpsman, inserts a decompression needle into an essential care simulator manikin during shock trauma section drills. The drills focused on sharpening life-saving skills and capabilities. (U.S. Marine Corps photo by Sgt. Justin Huffty)

Navy hospital corpsmen attend 14-week “A” school at the Medical Education and Training Campus in Joint Base San Antonio — Fort Sam Houston, Texas

Recommended Content:

Health Readiness | Military Hospitals and Clinics

Oak Harbor achieves first with crucial new information technology milestone

Article
12/21/2018
Naval Health Clinic Oak Harbor seal

Reducing risks to patients’ information is a top priority for the DoD

Recommended Content:

Military Hospitals and Clinics | Research and Innovation
<< < 1 2 3 4 5  ... > >> 
Showing results 1 - 15 Page 1 of 20

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.