Back to Top Skip to main content

RESET improves pediatric care

Air Force Capt. Joseph Migliuri, 92nd Medical Group pediatrician, performs a wellness vision exam during a patient’s check-up at Fairchild Air Force Base, Washington. The pediatric team has implemented a new concept of operations: rewarding, efficiency, setting priorities and empowering team members, or RESET, to their system of patient care. The integration of RESET in the Military Health System Genesis workflow has improved the clinic’s goals of patient access and care. (U.S. Air Force photo by Airman 1st Class Whitney Laine) Air Force Capt. Joseph Migliuri, 92nd Medical Group pediatrician, performs a wellness vision exam during a patient’s check-up at Fairchild Air Force Base, Washington. The pediatric team has implemented a new concept of operations: rewarding, efficiency, setting priorities and empowering team members, or RESET, to their system of patient care. The integration of RESET in the Military Health System Genesis workflow has improved the clinic’s goals of patient access and care. (U.S. Air Force photo by Airman 1st Class Whitney Laine)

Recommended Content:

Access to Health Care | Military Hospitals and Clinics

FAIRCHILD AIR FORCE BASE, Wash. — The 92nd Medical Group Pediatric Clinic implemented a new concept of operations: rewarding, efficiency, setting priorities and empowering team members, or RESET, to their system of patient care. 

RESET came from an original model built at Ramstein Air Base and was modified by Fairchild Airmen to better suit the pediatric clinic and successfully integrate with Military Health System (MHS) Genesis.

“The aim of RESET is to improve access to care for the patient population,” said Air Force Capt. Joseph Migliuri, 92nd MDG pediatrician. “This has allowed patients to see their provider more expeditiously. This is done by changing the way in which we do business, cutting waste in our workflow and rewarding teams that are effective in this area.”

Although the RESET system was not intended to be used with MHS Genesis or a pediatric clinic, the pediatric team restructured the original blueprint to fit the needs of the clinic. With the new design, the team focused on their main goal of increasing patient access.

“Records show us that in December 2017, we had a rate of zero available appointments within a week’s time; since integrating the RESET system, we saw our rates of availability increase to 55 appointments per week as of March 2018,” said Air Force Capt. Neal Alexander, 92nd MDG maternal child flight nurse manager.

Virtual appointments are offered to allow patients to receive the care they need from doctors without having to visit the clinic. Caring for patients through virtual appointments has also allowed doctors to have more time to see more patients per day.

“Patients would previously have to go through a long rope of people to have their information forwarded to a nurse or technician and then a doctor,” Alexander said. “We have changed the appointment process. Now, when a patient calls, they are offered a virtual consultation or a face-to-face consultation.”

The team has changed the culture of their work environment with the reward portion of the RESET program. This has motivated team members to become innovative, driven and efficient with patient care.

Within three months implementing RESET into the 92nd MDG Pediatric Clinic MHS Genesis workflow, the clinic’s goals of patient access and care have greatly improved. Through the spread of this innovation and modernization to other specialties and Department of Defense installations, Team Fairchild’s Airmen are keeping mobility forces operationally ready for any missions they’re called to do.

Disclaimer: Re-published content may have been edited for length and clarity. Read original post.

You also may be interested in...

Changes to military health care system aimed at readiness

Article
12/6/2019
Speaking before the House Armed Services subcommittee on personnel during a Dec. 5 hearing on Capitol Hill, Assistant Secretary of Defense for Health Affairs Thomas McCaffrey (left), Army Lt. Gen. (Dr.) Ronald Place (second from left), director of the DHA, the service Surgeons General, and Joint Staff Surgeon outlined the necessity for the health care system to change in order to support warfighter readiness. (MHS photo)

Merger of all hospitals and clinics to DHA a key step

Recommended Content:

MHS Transformation | Military Hospitals and Clinics

Keesler renovates cardiac cath lab to provide better, safer care

Article
12/5/2019
Air Force Staff Sgt. Matthew Slaven (right), 81st Medical Operations Squadron cardiopulmonary technician, briefs 81st Medical Group staff and guests on cath lab capabilities during the cardiac catheterization laboratory ribbon cutting ceremony inside Keesler Medical Center at Keesler Air Force Base, Mississippi. The lab was upgraded with an entire suite of technology to provide better and safer care for patients and the surgical team. (U.S. Air Force photo by Senior Airman Suzie Plotnikov)

The clinic also has a joint DoD – VA partnership

Recommended Content:

Military Hospitals and Clinics

Military hospital transformation – introducing the market construct

Article
12/5/2019
Barclay Butler, Ph.D., MBA, assistant director of management at DHA, explains the market concept to an audience of active-duty and civilian conference attendees at the 2019 AMSUS Annual Meeting in National Harbor, Maryland, Dec. 4. (Photo by MHS Communications)

Markets will manage hospital and clinic needs within a geographic region

Recommended Content:

Military Hospitals and Clinics | MHS Transformation

NMCP hosts ‘The Future of Military Medicine’ discussion panel

Article
12/3/2019
Navy Capt. Joel Schofer, deputy chief of the Medical Corps at the Navy Bureau of Medicine and Surgery, talks about the Defense Health Agency transition during Naval Medical Center Portsmouth’s Future of Military Medicine panel. The panel participants were (left to right) Schofer, deputy chief of the Medical Corps at the Navy Bureau of Medicine and Surgery, Navy Capt. Lisa Mulligan, NMCP’s commanding officer and Capt. Guido Valdes, Navy Medicine East deputy commander (U.S. Navy photo by Seaman Imani N. Daniels)

The readiness of the Navy Medicine team is paramount to combat survival in the future

Recommended Content:

MHS Transformation | Military Hospitals and Clinics

Tri-Service surgeons perform the first surgeries at new hospital

Article
12/3/2019
The Army, Navy and Air Force surgeons and physician assistant met with the hospital command team. (Left to right) Army Col. Alfonso Alarcon, orthopedic surgeon at BDAACH; Army Maj. Harry Aubin, general surgeon at BDAACH; Army Command Sgt. Maj. Nicole Haines, the hospital senior enlisted advisor; Air Force Capt. Christopher Ng, Air Force general surgeon with 51st MDG; Army Maj. Eric de la Cruz, chief of general surgery at BDAACH; Navy Lt. Cmdr. Paul Lewis and Lt. Cmdr. Dan Sanford, general surgeons with 3rd Medical Battalion; Army Maj. John Fletcher, general surgeon at BDAACH; Army Col. Andrew L. Landers, hospital commander, and Air Force Capt. Steven Maya, physician assistant with 51st MDG. (U.S. Army photo by Inkyeong Yun)

This event showcased the collaboration amongst the tri-service general surgeons

Recommended Content:

Military Hospitals and Clinics | MHS Transformation

Keesler Medical Center receives national recognition

Article
11/27/2019
Keesler was one of 56 participating hospitals to be recognized in both patient care categories – all patients and high risk patients. (U.S. Air Force photo)

The ACS National Surgical Quality Improvement Program recognized Keesler Medical Center

Recommended Content:

Military Hospitals and Clinics

Award-winning Navy team successfully improves care for women, infants

Article
11/26/2019
Labor and Delivery providers were the front-line adopters of the Induction of Labor care pathway at Naval Medical Center San Diego. As of July 2019, over 80 percent of the hospital’s providers were using the pathway. (U.S. Navy photo by Mass Communication Specialist Seaman Joseph A. Boomhower)

An award-winning team of nurses successfully implemented a treatment guide at Naval Medical Center San Diego that improves labor and delivery outcomes

Recommended Content:

Military Hospitals and Clinics | Children's Health | Women's Health

Ft. Bliss Hospital Replacement

Congressional Testimony
11/22/2019

H.R. 2998 HAC Milcon for FY 2018 115-188 Pg. 27-28

Recommended Content:

Military Hospitals and Clinics

Improvement of Administration of DHA And MTFs

Congressional Testimony
11/21/2019

H.R. 5516, NDAA for FY 2019, Section 711(c) (Defense Health Command)

Recommended Content:

Defense Health Agency | Military Hospitals and Clinics

Lending a helping, healing hand

Article
11/20/2019
Navy Capt. Johannes Bailey, Naval Hospital Bremerton Director for Nursing Services (left) and Navy Lt. Kaitlyn Harmon, NHB Multi Service Unit (right), flank Army 1st Lt. Lauren Odegaard, from Madigan Army Medical Center, for a photo op after thanking her for her assistance. Odegaard provided assistance for the month of October in NHB's MSU to help with staffing shortages. (U.S. Navy photo by Douglas H. Stutz)

Army nurse supports Navy hospital

Recommended Content:

Military Hospitals and Clinics | MHS GENESIS

Artificial intelligence makes its way to dermatology clinic

Article
11/18/2019
Air Force Maj. Thomas Beachkofsky, 6th Health Care Operations Squadron dermatologist, uses a body scanner microscope to take a picture of a spot on his arm at MacDill Air Force Base, Florida. A new software upgrade allows a complex algorithm to analyze an image captured with a camera and rate the severity of the spot for a dermatologist to review. (U.S. Air Force photo by Senior Airman Adam R. Shanks)

The software was able to correctly identify 95% of malignant skin tumors

Recommended Content:

Military Hospitals and Clinics | Technology

Nellis medical center celebrates 25 years

Article
11/13/2019
Air Force Col. Alfred Flowers, 99th Medical Group commander, and Army Staff Sgt. Michael O’Callaghan, (grandson of the former Gov. O’Callaghan) reveal a portrait of O’Callaghan during a ceremony celebrating the Mike O’Callaghan Military Medical Center’s 25th Anniversary on Nellis Air Force Base, Nevada, Nov. 12, 2019. The portrait will hang in the MOMMC to honor the center's namesake. (U.S. Air Force photo by Senior Airman Kevin Tanenbaum)

The Mike O’Callaghan Military Medical Center celebrated 25 years of operation Nov. 12

Recommended Content:

Military Hospitals and Clinics

Womack Army Medical Center named Level III trauma center

Article
11/12/2019
Local medical partners conduct a 'trace the trauma' tour Nov. 6 after Womack Army Medical Center celebrated their integration into the North Carolina American College of Surgeons Level III Trauma designation. (U.S. Army photo by Twana Atkinson)

Trauma is the leading cause of death for Americans age 45 and younger

Recommended Content:

Military Hospitals and Clinics

Air Force transitions all U.S. military treatment facilities to DHA administration, management

Article
10/31/2019
This October, U.S.-based Air Force military treatment facilities transferred administration and management to the Defense Health Agency. (U.S. Air Force illustration)

Congress directed this transfer in the fiscal year 2017 National Defense Authorization Act

Recommended Content:

MHS Transformation | Military Hospitals and Clinics

Joint Army-Air Force-Navy medical partnership saves lives downrange

Article
10/29/2019
Airmen work with members of the Extracorporeal Membrane Oxygenation team to save the life of a NATO troop at the Craig Joint-Theater Hospital on Bagram Airfield, Afghanistan. (U.S. Air Force photo by Tech. Sgt. Nicholas Rau)

More than 100 medics from the 59th Medical Wing deployed

Recommended Content:

Military Hospitals and Clinics
<< < 1 2 3 4 5  ... > >> 
Showing results 1 - 15 Page 1 of 9

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.