Back to Top Skip to main content

RESET improves pediatric care

Air Force Capt. Joseph Migliuri, 92nd Medical Group pediatrician, performs a wellness vision exam during a patient’s check-up at Fairchild Air Force Base, Washington. The pediatric team has implemented a new concept of operations: rewarding, efficiency, setting priorities and empowering team members, or RESET, to their system of patient care. The integration of RESET in the Military Health System Genesis workflow has improved the clinic’s goals of patient access and care. (U.S. Air Force photo by Airman 1st Class Whitney Laine) Air Force Capt. Joseph Migliuri, 92nd Medical Group pediatrician, performs a wellness vision exam during a patient’s check-up at Fairchild Air Force Base, Washington. The pediatric team has implemented a new concept of operations: rewarding, efficiency, setting priorities and empowering team members, or RESET, to their system of patient care. The integration of RESET in the Military Health System Genesis workflow has improved the clinic’s goals of patient access and care. (U.S. Air Force photo by Airman 1st Class Whitney Laine)

Recommended Content:

Access to Health Care | Military Hospitals and Clinics

FAIRCHILD AIR FORCE BASE, Wash. — The 92nd Medical Group Pediatric Clinic implemented a new concept of operations: rewarding, efficiency, setting priorities and empowering team members, or RESET, to their system of patient care. 

RESET came from an original model built at Ramstein Air Base and was modified by Fairchild Airmen to better suit the pediatric clinic and successfully integrate with Military Health System (MHS) Genesis.

“The aim of RESET is to improve access to care for the patient population,” said Air Force Capt. Joseph Migliuri, 92nd MDG pediatrician. “This has allowed patients to see their provider more expeditiously. This is done by changing the way in which we do business, cutting waste in our workflow and rewarding teams that are effective in this area.”

Although the RESET system was not intended to be used with MHS Genesis or a pediatric clinic, the pediatric team restructured the original blueprint to fit the needs of the clinic. With the new design, the team focused on their main goal of increasing patient access.

“Records show us that in December 2017, we had a rate of zero available appointments within a week’s time; since integrating the RESET system, we saw our rates of availability increase to 55 appointments per week as of March 2018,” said Air Force Capt. Neal Alexander, 92nd MDG maternal child flight nurse manager.

Virtual appointments are offered to allow patients to receive the care they need from doctors without having to visit the clinic. Caring for patients through virtual appointments has also allowed doctors to have more time to see more patients per day.

“Patients would previously have to go through a long rope of people to have their information forwarded to a nurse or technician and then a doctor,” Alexander said. “We have changed the appointment process. Now, when a patient calls, they are offered a virtual consultation or a face-to-face consultation.”

The team has changed the culture of their work environment with the reward portion of the RESET program. This has motivated team members to become innovative, driven and efficient with patient care.

Within three months implementing RESET into the 92nd MDG Pediatric Clinic MHS Genesis workflow, the clinic’s goals of patient access and care have greatly improved. Through the spread of this innovation and modernization to other specialties and Department of Defense installations, Team Fairchild’s Airmen are keeping mobility forces operationally ready for any missions they’re called to do.

Disclaimer: Re-published content may have been edited for length and clarity. Read original post.

You also may be interested in...

DHA PI 6025.10: Standard Processes, Guidelines, and Responsibilities of the DoD Patient Bill of Rights and Responsibilities in the Military Health System (MHS) MilitaryMedical Treatment Facilities (MTFs)

Policy

This Defense Health Agency-Procedural Instruction (DHA-PI): Based on the authority of References (a) through (d), and in accordance with the guidance of References (e) through (t), establishes the Defense Health Agency’s (DHA) procedures to begin standard processes and guidelines for the Patient’s Bill of Rights and Responsibilities, (Reference (e)), in MTFs.

  • Identification #: 6025.10
  • Date: 10/9/2018
  • Type: DHA Procedural Instruction
  • Topics: Access to Health Care

A 'Pharmacy Phamily' team effort recognized at Naval Hospital Bremerton

Article
10/3/2018
Pharmacy technician Hospital Corpsman 3rd Class Shealie Brown fills a prescription order in Naval Hospital Bremerton's Inpatient Pharmacy, part of the command's Pharmacy Department that along with Branch Health Clinics (BHC) Bangor, Everett and Puget Sound Naval Shipyard (PSNS) pharmacies, has been selected for the 2018 Navy Pharmacy Team Award. (U.S. Navy photo by Douglas Stutz)

Naval Hospital Bremerton’s pharmacy selected for the 2018 Navy Pharmacy Team Award

Recommended Content:

Military Hospitals and Clinics

DHA assumes management, administration of KMC

Article
10/2/2018
Air Force Col. Beatrice Dolihite, 81st Medical Group commander, briefs Keesler Medics on the Keesler Medical Center's transition to the Defense Health Agency during a commander's call at the Welch Theater on Keesler Air Force Base, Mississippi, Oct. 1, 2018. (U.S. Air Force photo by Kemberly Groue)

The Keesler Medical Center is the first hospital in the Air Force to transition

Recommended Content:

Military Hospitals and Clinics

Air Force begins transition of hospitals, clinics to the Defense Health Agency

Article
10/2/2018
Leaders of the Defense Health Agency and the U.S. Air Force Surgeon General discuss changes made to the 4th Medical Group’s new facility, Sept. 6, 2018, at Seymour Johnson Air Force Base, North Carolina. Military medicine is changing to a single, integrated health system designed around patients and ensuring military medical readiness beginning in Oct. 1, 2018. Over time, the integration and standardization of healthcare will provide patients with a consistent, high-quality health care experience, no matter where they are. (U.S. Air Force photo by Airman 1st Class Jacob B. Derry)

From a patient perspective, most of these changes should go unnoticed

Recommended Content:

Military Hospitals and Clinics

Robotics key to medical Airmen recruitment, retention, readiness

Article
10/2/2018
U.S. Air Force Maj. Scott Thallemer (foreground), 81st Surgical Operations Squadron Institute for Defense Robotic Surgical Education program coordinator, Keesler Air Force Base, Miss., and Air Force Maj. Joshua Tyler, InDoRSE program director, provide instruction to students during a robotics surgery training session at Keesler Air Force Base’s clinical research lab. (U.S. Air Fore photo by Kemberly Groue)

Robotics has been the standard for years in the private sector

Recommended Content:

Military Hospitals and Clinics | Technology

Implementing Congressional Direction for Reform of the Military Health System

Policy

Policy Memorandum, signed by Deputy Secretary of Defense Patrick M. Shanahan, to direct implementation of the Military Health System (MHS) organizational reform required by the National Defense Authorization Act.

Naval Hospital Jacksonville selected as first Navy facility to transition to DHA

Article
9/13/2018
Navy Lt. Jacob Balesi, a flight officer with Patrol Squadron Thirty, and his family visit Naval Hospital Jacksonville's pediatrics clinic. On Oct. 1, NH Jacksonville, including its five branch health clinics in Florida and Georgia, will be the first Navy medical treatment facility to transition to the Defense Health Agency and establish a Navy Medicine Readiness and Training Command. (U.S. Navy photo by Jacob Sippel)

Naval Hospital Jacksonville’s staff across six locations stands ready to make this a seamless transition for patients

Recommended Content:

Military Hospitals and Clinics

Spine surgery team adds capability, improves readiness

Article
9/11/2018
Air Force Col. (Dr.) Edward Anderson, 99th Medical Group orthopedic spine surgeon, performs a lumbar microdiscectomy surgery at Nellis Air Force Base, Nevada. A lumbar microdiscectomy surgery is performed to remove a portion of a herniated disc in the lower back. (U.S. Air Force photo by Airman 1st Class Andrew D. Sarver)

The benefits of performing complex surgeries in the orthopedic spine clinic go far beyond the operating room

Recommended Content:

Health Readiness | Military Hospitals and Clinics

DoD, Air Force medical leaders visit JB Charleston

Article
8/13/2018
Navy Vice Adm. Raquel Bono, Defense Health Agency director, answers questions during a medical group meeting at Joint Base Charleston. The visit consisted of a consolidated mission brief, a strategic discussion with military medical senior leadership, a 628th Medical Group facility walking tour and ended with an in-depth question and answer session regarding the transition of Air Force military treatment facilities to DHA. (U.S. Air Force photo by Airman 1st Class Helena Owens)

By October 2021, all military treatment facilities to include overseas facilities are scheduled to transition to DHA management

Recommended Content:

Military Hospitals and Clinics

Trauma care reference body now woven into DHA combat support

Article
8/3/2018
Establishing the Joint Trauma System within the Defense Health Agency optimally positions the JTS to serve as the reference body for all trauma care. (U.S. Navy photo by Petty Officer 1st Class Gary Johnson)

The JTS mission is to provide evidence-based process improvement of trauma and combat casualty care to drive morbidity and mortality to the lowest possible levels, and to provide recommendations on trauma care and trauma systems across the Military Health System

Recommended Content:

Health Readiness | Access to Health Care | Combat Support

Shanahan discusses medical readiness, DHA transfer at Womack

Article
8/1/2018
Deputy Defense Secretary Patrick M. Shanahan greets Veterans Affairs Secretary Robert Wilkie as Army Col. John Melton, the commander of Womack Army Medical Center, looks on, at the start of a meeting at Womack Army Medical Center, Fort Bragg, North Carolina, July 26, 2018. Shanahan convened the meeting to discuss medical readiness, as well as how the Defense Health Agency and military services are collaborating on the integration of the Military Health System. (DoD photo by Lisa Ferdinando)

The fiscal year 2017 National Defense Authorization Act transfers the administration and management of military medical treatment facilities to the DHA beginning Oct. 1, 2018

Recommended Content:

Health Readiness | Military Hospitals and Clinics

Leaders come together to rehearse military healthcare transition

Article
7/31/2018
Leaders from across the Department of Defense, the Army and Fort Bragg meet at U.S. Army Forces Command headquarters July 19, 2018, to discuss the upcoming transition of the administration and management of Womack Army Medical Center from the U.S. Army Medical Command to the Defense Health Agency. (U.S. Army photo by Eve Meinhardt)

There should be zero impact on delivery of medical services that support readiness of the force

Recommended Content:

Health Readiness | Military Hospitals and Clinics

NMC Camp Lejeune: 75 years of service expands to civilian community

Article
7/31/2018
Naval Medical Center Camp Lejeune in Jacksonville, North Carolina, was commissioned as Naval Hospital Camp Lejeune in May 1943. Today, the medical center serves a military-connected community of approximately 155,000. (Courtesy photo)

Trauma verification helps providers keep skills sharp

Recommended Content:

Military Hospitals and Clinics

Two MHS providers achieve top scores in the patient experience survey

Article
6/4/2018
Recently, the MHS published its annual “Best of the Best” report, taking a closer look on MHS providers, departments and facilities who earned top honors based on JOES survey results.

The MHS recently published its annual “Best of the Best” report on medical providers

Recommended Content:

Military Hospitals and Clinics | Quality and Safety of Health Care (for Healthcare Professionals)

Project Sea Raven delivers cutting-edge pathogen detection technology

Article
5/31/2018
U.S. Navy Petty Officer 1st Class James Bowes, senior preventive-medicine technician, places mosquitoes on a dish to view under a microscope. Project Sea Raven’s capabilities are not limited to just insects – it can test anything from blood to soil and water. (U.S. Navy photo by Petty Officer 1st Class Tom Ouellette)

Project Sea Raven is now an integral part of USNS Mercy’s microbiology capacity

Recommended Content:

Global Health Engagement | Technology | Military Hospitals and Clinics
<< < 1 2 3 4 5  ... > >> 
Showing results 61 - 75 Page 5 of 9

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.