Back to Top Skip to main content Skip to sub-navigation

Defense Health Agency takes action against COVID-19

Image of medical worker  putting on gloves and a mask The Department of Defense is working swiftly to aid in COVID-19 countermeasures. Navy Hospital Corpsman 3rd Class Kimberly Wyss, from Ventura, California, dons surgical gloves aboard the hospital ship USNS Mercy, March 29. Mercy deployed in support of the nation's COVID-19 response efforts and will serve as a referral hospital for non-COVID-19 patients currently admitted to shore-based hospitals. This allows shore base hospitals to focus their efforts on COVID-19 cases. (U.S. Navy photo by Mass Communication Specialist 2nd Class Ryan M. Breeden)

Recommended Content:

Coronavirus

A swift response is needed to deal with an emerging virus like the one that causes COVID-19. From the race for a vaccine to the release of preventive safety guidance, the Department of Defense is working quickly to keep citizens safe from the virus. Government agencies like the Defense Health Agency help bring that safety to military hospitals across the globe.

DHA has improved its programs and resources to respond to COVID-19. DHA acts as the central conduit for all medical requests for information from military hospitals. Providers and beneficiaries can obtain information in a couple of ways:

DHA’s Nurse Advice Line offers registered nurses that are trained to triage beneficiaries, based on guidance from the Centers for Disease Control and Prevention. The nurses offer self-care advice, refer the beneficiary for testing if appropriate, or coordinate clinically appropriate care. The care may be a virtual appointment with a provider, a referral to an urgent care center, or a visit to the emergency room.

If the beneficiary is referred to a military hospital or market ER, the nurse on call will notify the ER of the upcoming beneficiary visit. If the beneficiary is referred to a network ER, the nurse will remind the beneficiary to notify the ER in advance or tell the 911 dispatcher that he or she is suspected to have COVID-19.

DHA’s TRICARE Health Plan formed a work group to focus on COVID-19 efforts and coordinate with DHA’s managed care support contractor partners, HealthNet Federal Services or HNFS and Humana Government Business or HGB. HNFS and HGB continue to work between the Direct CareDirect care refers to military hospitals and clinics, also known as “military treatment facilities” and “MTFs.”direct care (military treatment facilities or MTFs) and Purchased CareThe TRICARE Health Program is often referred to as purchased care. It is the services we “purchase” through the managed care support contracts.purchased care sectors. As the situation evolves, this coordination finds gaps early and allows contingency planning for network providers to accept MTF patients if needed. This collaboration also ensures visibility of COVID-19 cases to leadership in both direct and purchased care.

Additionally, both contractors help connect network providers to support coordination for the deployments of the USNS Mercy and Comfort. HNFS and HGB are reaching out to beneficiaries directly to process and collect enrollment forms and guarantee continued access to care. They also receive and process all private sector claims for COVID-19 testing, assess no copays or cost-shares, and coordinate reporting of COVID-19 lab testing with network laboratories.

To maintain the safety of patients who are currently hospitalized, HNFS and HGB are coordinating ambulance transports to relocate non-COVID-19 patients to alternate hospitals. Both contractors are also working to identify and better support the most vulnerable members of the population. To date, HNFS has contacted 614 case management beneficiaries and 438 disease management beneficiaries to verify disaster preparedness. HGB has fielded almost 2,000 calls related to COVID-19.

The Joint Operations Center is also supporting COVID-19 efforts by acting as the information hub of DHA. The JOC collects requests and information from across the military, including the Joint Staff, combatant commands, and a variety of other military organizations. The JOC then provides that information to the proper authorities in DHA to take action.

“By ensuring that the JOC is getting current and accurate information, we can make sure that the DHA leadership provides our primary stakeholders with the best resources we can offer,” said Neil Doherty, task lead for the JOC.

Information collected from Doherty’s team helps inform DHA leadership on how to proceed with preventive measures. This information helped DHA stand up a crisis action team, or CAT, in direct response to the spread of COVID-19 diagnoses in the United States.

A CAT is usually established for an unplanned event that has wide impact, from natural disasters such as hurricanes to widespread illness such as the current outbreak. A CAT is made up of a team of subject matter experts who work together to share information on these wide-impact issues. This team helps the flow of information up and down the chain of command to make sure the entire DHA enterprise is moving appropriately and efficiently.

The CAT was set up for COVID-19 in response to the impact on service members and other beneficiaries around the world. According to the CAT, any pandemic can have impacts to the medical readiness of service members. This makes taking precautions, especially when traveling, important for the uniformed services.

The DoD has posted travel guidance that should help slow the domestic spread of the virus. The DHA helped finalize and distribute the Force Health Protection or FHP Guidance released by DoD and available on Health.mil. The first FHP Guidance was released in early January.

The most recent FHP guidance related to travel was effective March 13. The new guidance adds extra safety precautions when traveling abroad, identifying high-risk areas throughout the globe by category. The guidance also offers suggested tips for pre- and post-travel.

Service members and beneficiaries are encouraged to keep up to date on guidance provided by DoD and CDC in response to COVID-19. To learn more about DHA actions to combat the illness, visit the Military Health System or TRICARE websites.

You also may be interested in...

Mask Guidance for Department of Defense Facilities

Infographic
7/30/2021
In accordance with CDC guidance, the Department of Defense (DOD) requires all Service members, Federal employees, onsite contractor employees, and visitors, regardless of vaccination status, to wear a mask in all indoor DOD facilities.   If you are not vaccinated, continue to physically distance consistent with applicable CDC and DOD Force Health Protection Guidance.

In accordance with CDC guidance, the Department of Defense (DOD) requires all Service members, Federal employees, onsite contractor employees, and visitors, regardless of vaccination status, to wear a mask in all indoor DOD facilities. If you are not vaccinated, continue to physically distance consistent with applicable CDC and DOD Force Health Protection Guidance.

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus | COVID-19 Vaccine Efforts

COVID-19 Vaccines: Benefits Still Outweigh the Risks

Article
7/30/2021
Military personnel getting vaccinated

Breakthrough COVID-19 Infections are extremely rare, DHA’s Place says

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus | COVID-19 Vaccine Efforts

DOD Directs Employees to Start Wearing Face Masks Again

Article
7/29/2021
Military personnel wearing a face masks

Following guidance issued by the Centers for Disease Control and Prevention, the DOD has directed employees working in areas at high risk for transmission to begin using face masks again

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus | COVID-19 Delta Variant

Got Your 6

Video
7/27/2021
Got Your 6

‘Got Your 6’ is TRICARE’s COVID vaccine video series that delivers important information and updates, three times a month. It includes the latest information about DoD vaccine distribution, the TRICARE health benefit, and vaccine availability. Got a question about ‘Got Your 6’? Send an email to dha.ncr.comm.mbx.dha-internal-communications@mail.mil Find your local military provider at tricare.mil/MTF, or go to tricare.mil/vaccineappointments and schedule yours today!

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus

It’s Not Over Yet: Some COVID Safety Precautions Remain Necessary

Article
7/22/2021
a crowd of people

Returning to society when fully vaccinated is great but keep that mask handy

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus

How COVID-19 fast-tracked innovation in the Military Health System

Article
7/20/2021
Military personnel receiving the COVID-19 test

As the COVID-19 pandemic disrupted every aspect of healthcare delivery, the Military Health System responded with new and innovative ways to fight the disease and deliver safe, quality care to patients.

Recommended Content:

Health Innovation Month | Innovation | COVID-19 Vaccine Toolkit | Coronavirus

Got Your 6

Video
7/16/2021
Got your 6

‘Got Your 6’ is TRICARE’s COVID vaccine video series that delivers important information and updates, three times a month. It includes the latest information about DoD vaccine distribution, the TRICARE health benefit, and vaccine availability. Got a question about ‘Got Your 6’? Send an email to dha.ncr.comm.mbx.dha-internal-communications@mail.mil. Find your local military provider at tricare.mil/MTF, or go to tricare.mil/vaccineappointments and schedule yours today!

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus | COVID-19 Vaccine Efforts

COVID vaccinations rise -- but so do concerns of the Delta variant

Article
7/1/2021
Military personnel wearing a face mask preparing a COVID-19 vaccine

MHS expected to reach 70% COVID-10 vaccination rate in July.

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus | COVID-19 Vaccine Efforts

The Battle Against the COVID-19 Delta Variant

Video
6/29/2021
COVID-19 Delta war infographic

Like our enemies in the past, the coronavirus has adapted and we're now dealing with the most transmissible variant yet, Delta. The fight can be won with vaccination. If you're not yet vaccinated against the coronavirus, go get your shot today. Otherwise you're at high risk for severe disease, hospitalization, and death.

Recommended Content:

COVID-19 Vaccine Toolkit | COVID-19 Delta Variant | Coronavirus | COVID-19 Vaccine Efforts

The Delta Variant

Infographic
6/28/2021
Graphic stating that the Delta variant is a reason to get vaccinated. The TRICARE logo is on the bottom right. Links to www.tricare.mil/COVIDVaccine

The Delta variant of the virus is a reason to get vaccinated. The variant is expanding, especially where vaccination rates are low.

Recommended Content:

COVID-19 Vaccine Toolkit | COVID-19 Delta Variant | COVID-19 Vaccine Efforts | Coronavirus

The Delta Variant: Are You Protected?

Infographic
6/28/2021
Graphic with the title, “Are you Protected?” and the TRICARE logo on the bottom right. States that the Delta variant of the virus is spreading and that the Pfizer and Moderna vaccines are effective. Links to www.tricare.mil/COVIDVaccine

Pfizer and Moderna vaccines are effective against the Delta Variant. If you've received your first dose, don't forget to get your second dose.

Recommended Content:

COVID-19 Vaccine Toolkit | COVID-19 Delta Variant | Coronavirus | COVID-19 Vaccine Efforts

The Delta Variant: Fact Check

Infographic
6/28/2021
A Fact Check graphic. Features a quote in the center of the graphic and states that the Delta variant is a reason to get vaccinated. The TRICARE logo is on the bottom right. Links to www.tricare.mil/COVIDVaccine

The Delta variant of the virus is a reason to get vaccinated. This variant spreads easily, with increased rates of sickness and hospitalization.

Recommended Content:

COVID-19 Vaccine Toolkit | COVID-19 Delta Variant | Coronavirus | COVID-19 Vaccine Efforts

The Delta Variant: Stop the Spread

Infographic
6/28/2021
Graphic describing the Delta variant. Includes three bullet points describing the variant and a link to www.tricare.mil/COVIDVaccine and includes the TRICARE logo on the bottom right.

The Delta variant is expanding, especially where vaccination rates are low. Visit www.tricare.mil/COVIDVaccine to learn more.

Recommended Content:

COVID-19 Vaccine Toolkit | COVID-19 Delta Variant | Coronavirus | COVID-19 Vaccine Efforts

New COVID-19 Delta Variant: What You Need to Know to Stay Safe

Article
6/28/2021
Military personnel receiving the COVID-19 vaccine

COVID-19 Delta variant spreading rapidly; it’s time to get vaccinated

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus | COVID-19 Vaccine Efforts | COVID-19 Delta Variant

Got Your 6: June 26, 2021

Video
6/25/2021
Got Your 6 Infographic

‘Got Your 6’ is TRICARE’s COVID vaccine video series that delivers important information and updates, three times a month. It includes the latest information about DoD vaccine distribution, the TRICARE health benefit, and vaccine availability.

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus | COVID-19 Vaccine Efforts | COVID-19 Delta Variant
<< < 1 2 3 4 5  ... > >> 
Showing results 1 - 15 Page 1 of 33

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.