Back to Top Skip to main content

Possible changes at MTF pharmacies in response to COVID-19

A military pharmacist choosing medication from a shelf Air Force Staff Sgt. Montea Armstrong, 17th Medical Group pharmacy technician, fills a prescription at the Ross Clinic’s pharmacy on Goodfellow Air Force Base, Texas, March 23, 2020. The 17th MDG activated a drive-in pharmacy to minimize personnel in the clinics and medical staff delivered prescriptions to the patients outside the clinic in their cars. (U.S. Air Force Photo by Airman 1st Class Abbey Rieves)

Recommended Content:

Coronavirus | Public Health | TRICARE Health Program

In response to the current COVID-19 outbreak, military treatment facilities and pharmacies under the Military Health System may need to change or limit access or services available to non-active duty service members, their families, or retired beneficiaries. Military commanders of MTFs will make local determination of which services may be limited, but those decisions will be based on ensuring the health, safety, and security of patients, staff, and beneficiaries.

“The health and protection of our patients, health care teammates, and the community is essential as we preserve the fighting force,” said Col Markus Gmehlin, Defense Health Agency Pharmacy Operations Division (POD) acting chief. “We are taking necessary steps to ensure that our teams who are caring for patients and delivering critical medications do so in a safe environment. This may mean temporary limitations to military pharmacy services. We are committed to ensuring that you have access to your prescriptions via home delivery and/or retail network pharmacies in the event that military pharmacy services are temporarily disrupted.”

Careful local assessments will determine the status of each individual military pharmacy and may result in temporary measures to adapt to this changing situation. In extreme cases, there may be temporary, partial, or full limitations of military MTF pharmacy services. These will be temporary solutions that will be assessed daily.

In the case of a local outbreak or a confirmed case of COVID-19 at military MTF pharmacy, MTF commanders are authorized to limit pharmacy services as necessary. This may include:

  • Alternative pickup options (staggered pickup times, curbside pickup, etc.).
  • The temporary transfer of non-enrolled, non-active duty service members (ADSMs) and/or non-active duty family members to home delivery or retail.
  • The temporary closure of a military pharmacy.

MTF commanders will make a case-by-case determination based on the severity of the spread of COVID-19 at a specific location. If pharmacy services are limited, they will be assessed and reopened as soon as it is safe for personnel and beneficiaries.

TRICARE beneficiaries have several options available to ensure continued access to needed medications. TRICARE pharmacy home delivery allows beneficiaries to order up to a 90-day supply of most medications safely and conveniently, with delivery to their home addresses in the U.S. or an APO/FPO address. (Please note that quantity limits apply; laws for mailing certain medications such as controlled substances vary state-by-state; home delivery is not available in Germany; and co-pays apply for non-active duty beneficiaries).

To switch to home delivery, the easiest way to transfer your prescription is via the Express Scripts mobile app or online at the TRICARE website.

Beneficiaries who need prescriptions urgently can access up to three, 30-day supplies of medications at retail network pharmacies. Copays will apply. Copayments are directed by statute and DoD cannot waive them.

Beneficiaries with an active prescription on file at a military pharmacy can ask their retail pharmacist to contact the military pharmacy to make a transfer. In the event the transfer cannot be coordinated, beneficiaries may need to call their prescriber to obtain a prescription that they can take to their pharmacy of choice.

For beneficiaries needing to refill their prescriptions, patrons are reminded that standard refill policies apply. Please wait until only 25% of the prescription remains before submitting a request to refill a prescription.

Beneficiaries with questions or concerns should contact ExpressScripts, where pharmacists are available 24/7 to answer questions, offer counseling and support, and assist with prescription orders. Call ExpressScripts at 877-363-1303.

TRICARE beneficiaries can also call their local MTF pharmacy. Visit the TRICARE website to find a pharmacy’s phone number.

To find a retail network pharmacy, visit the ExpressScripts website.

You also may be interested in...

WRNMMC expands innovation and opens new, permanent drive-thru pharmacy

Article
10/23/2020
Military pharmacist, wearing a mask, looking at bags of prescriptions

The new Prescription Drive-Thru Pick-up will operate similarly as the curbside pharmacy pick-up.

Recommended Content:

Research and Innovation | Combat Support | Public Health | Coronavirus | Health Literacy Month 2020

Updated Guidance for Performing Temperature Checks at Military MTFs and DTFs

Publication
10/21/2020

This guidance is an update to Defense Health Agency Return to Full Operations Concept of Operations, V5.0 (June 12, 2020) as it pertains to temperature checks in MTFs and DTFs. Based on recommendations from the Centers for Disease Control (CDC), previous guidance directed MTFs to take the temperature of all individuals entering the facility. Effective immediately, temperature checks are not required; however, screening of individuals entering MTFs and DTFs and healthcare personnel on duty in the MTF or DTF is to continue.

Recommended Content:

Coronavirus

Fort Irwin DENTAC strives to reach readiness perfection

Article
10/21/2020
Image of patient getting a dental exam

To accommodate an entire installation, the dental clinic extended its hours.

Recommended Content:

Public Health | Coronavirus | MHS GENESIS | Combat Support

Specialized robots used to disinfect NH TwentyninePalms

Article
10/21/2020
Hospital personnel standing with a cleaning robot

The robotic units are designed to complement manual cleaning.

Recommended Content:

Public Health | Coronavirus

Navy pharmacy techs support COVID-19 and MHS GENESIS efforts

Article
10/20/2020
Navy personnel in a pharmacy

Hospital Corpsman 1st Class Aaron Souders is highlighted for his work as a Navy pharmacy technician.

Recommended Content:

Coronavirus | MHS GENESIS | Combat Support

Navy tele-health supports Guam civilian hospital during COVID-19

Article
10/19/2020
Woman sitting in front of several computer monitors

[T]his is the first-ever DoD tasking for telemedicine support in response to a request from civil authorities for aid.

Recommended Content:

Coronavirus | Combat Support | Global Health Engagement

Navy unit provided COVID-19 support to Peruvian First Responders

Article
10/16/2020
Fireman getting COVID test in firehouse garage

The province of Callao has the second highest number of COVID-19 cases in Peru.

Recommended Content:

Coronavirus | Global Health Engagement

COVID-19 Social Media Toolkit

Publication
10/16/2020

These messages are provided for you to use on your platforms with any of the images from the COVID-19 Toolkit.

Recommended Content:

Coronavirus

DoD COVID-19 Practice Management Guide Version 6

Technical Document
10/16/2020

This Practice Management Guide does not supersede DoD Policy. It is based upon the best information available at the time of publication. It is designed to provide information and assist decision making. It is not intended to define a standard of care and should not be construed as one. Neither should it be interpreted as prescribing an exclusive course of management. It was developed by experts in this field. Variations in practice will inevitably and appropriately occur when clinicians take into account the needs of individual patients, available resources, and limitations unique to an institution or type of practice. Every healthcare professional making use of this guideline is responsible for evaluating the appropriateness of applying it in the setting of any particular clinical situation. The Practice Management Guide is not intended to represent TRICARE policy. Further, inclusion of recommendations for specific testing and/or therapeutic interventions within this guide does not guarantee coverage of civilian sector care. Additional information on current TRICARE benefits may be found at www.tricare.mil or by contacting your regional TRICARE Managed Care Support Contractor.

Recommended Content:

Coronavirus

DHA Director outlines how MHS standardization bolsters reform

Article
10/15/2020
Two soldiers in masks, talking

How COVID-19 repositioned the best laid plans of the DoD.

Recommended Content:

Coronavirus | Joint Health Information Exchange | MHS GENESIS | MHS Transformation

Report on Pre-Hospital Tactical Combat Trauma Training

Congressional Testimony
10/15/2020

H.R. 2500, HASC Report for FY 2020, 116-120, Pg. 164

Recommended Content:

Public Health

Annual flu vaccine remains a health priority during COVID-19 era

Article
10/13/2020
Military personnel getting flu shot

Annual vaccine is a covered TRICARE benefit.

Recommended Content:

Immunization Healthcare | Vaccine-Preventable Diseases | Public Health | Coronavirus

Pilot DoD/VA hearing program virtually trains technicians

Article
10/9/2020
Military personnel sitting in front of laptop

HCE virtually trains hearing technicians during COVID-19.

Recommended Content:

Coronavirus | Hearing Loss

Why Military Beneficiaries Vape and the Perceived Risk of Vaping

Report
10/8/2020

This issue brief presents findings from the HCSDB on why military beneficiaries vape, how they view the risks of vaping and smoking, and whether they plan to vape in the future.

Recommended Content:

Health Care Survey of DoD Beneficiaries | TRICARE Health Program

MHS Minute: Heroes Behind the Mask

Video
10/8/2020
Image of MHS Minute Carousel

In the face of a global threat, healthcare heroes across the MHS have donned their mask, and served on the front line of the battle against COVID-19. Tune in to this month's "MHS Minute" to learn more!

Recommended Content:

Coronavirus
<< < 1 2 3 4 5  ... > >> 
Showing results 1 - 15 Page 1 of 56

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.