Back to Top Skip to main content

inTransition Teams Up with the Veterans Crisis Line to Support Service Members in Crisis

Image of smiling woman with telephone headset sitting at her desk Naval Hospital Jacksonville's Specialty Referral Office enables patients to schedule specialty referrals onsite before leaving the hospital. (U.S. Navy photo by Jacob Sippel, Naval Hospital Jacksonville/Released).

Recommended Content:

Coronavirus | Mental Health Care | Suicide Prevention | September Toolkit

In response to an increased volume of calls to the Veterans Crisis Line (VCL) since the outbreak of the novel coronavirus (COVID-19), inTransition is partnering with the VCL to coordinate certain types of care for active duty service members.

The inTransition program is a worldwide Department of Defense (DoD) program which offers specialized coaching and assistance to active duty service members and veterans as they transfer between providers and healthcare systems. The VCL is a program run by the Department of Veterans Affairs that utilizes phone, text, and online chat to connect service members and veterans in crisis to appropriate responders who can best help in that crisis moment. Both programs are free, confidential, and available 24/7 to all service members and veterans. Both programs share an overarching goal of connecting military members to care, and now they’ll leverage what they do best to better serve those who’ve served our great nation.

Beginning this week, the inTransition program and the VCL are combining efforts to provide improved, comprehensive support for service members. inTransition will now work closely with the VCL to connect callers with follow-up treatment after receiving crisis care at a military or civilian emergency department.

How will inTransition follow-up services after crisis care work?

When active duty service members in crisis contact the VCL, the staff will coordinate emergency care at local emergency rooms, both at military medical treatment facilities and non-DoD community hospitals. In this new collaboration, the VCL now will also inform the caller about the inTransition program and that he or she will be referred to the program and will receive a follow-up call upon his or her release from the hospital. The VCL responder will determine the most appropriate timing and coordination for completing the referral to the inTransition program, as part of the joint effort to maintain continuity of care following discharge. After the referral for emergency care is completed, inTransition will use their established process to follow-up with the military member and encourage his or her voluntary enrollment in the program. Once enrolled, the military member will be assigned an inTransition coach, who will arrange coaching calls to assist in connecting the member with a provider for continued care.

Coaches with the inTransition program will then facilitate follow-on care with military medical treatment facilities and other community resources. Coaches will also follow up with service members to ensure that they made it to their appointment. Military medical treatment facilities will likely see an increase in coordinated referrals from inTransition as the programs implement this partnership.

Why is this collaboration so important?

This collaboration between inTransition and the VCL will enhance continuity of care, and maintain positive contact from the moment of the initial VCL call, through the hospital discharge, to the connection with a gaining provider. This carefully coordinated follow-through and teamwork helps ensure that any service member or veteran who wants mental health support can receive it from start to finish.


Dr. Polizzi is the government action officer for the inTransition program at the Psychological Health Center of Excellence, Defense Health Agency.

Mr. Lowery is a licensed clinical social worker and outreach communications consultant for the inTransition program and the Psychological Health Resource Center at the Psychological Health Center of Excellence, Defense Health Agency.

You also may be interested in...

Not all Wounds are Visible

Infographic
9/21/2015
Not all Wounds are Visible

Poster in support of Suicide Prevention Awareness Month.

Recommended Content:

Suicide Prevention | September Toolkit

Suicide Prevention 2015

Video
9/17/2015
thumbnail image of the Suicide Prevention video

The Department of Defense takes suicide very seriously. Each Service is actively working to reduce the number of suicides. Watch this video to find out how you can help.

Recommended Content:

Suicide Prevention | Mental Wellness | September Toolkit

Recognize Common Symptoms of Those at Risk

Infographic
9/15/2015
Infographic showing symptoms of those at risk of suicide.

In support of Suicide Prevention Month, this graphic lists some symptoms of those who may be contemplating suicide.

Recommended Content:

Suicide Prevention | Recognizing Symptoms of Those At Risk | September Toolkit

It Takes All of Us to Prevent Suicide

Infographic
9/14/2015
It Takes All of Us to Prevent Suicide

Poster in support of Suicide Prevention Awareness Month.

Recommended Content:

Suicide Prevention | September Toolkit

Never Leave a Warrior Behind

Infographic
9/7/2015
Never Leave a Warrior Behind

Poster in support of Suicide Prevention Awareness Month.

Recommended Content:

Suicide Prevention | September Toolkit

DCOE Annual Report 2014

Report
7/16/2015

Annual Report for the Defense Center of Excellence - 2014

Recommended Content:

Cognitive Rehabilitation Therapy | Mental Health Care | Traumatic Brain Injury | Posttraumatic Stress Disorder | Suicide Prevention | DoD/VA Sharing Initiatives | Deployment Health

TBI Awareness: Memorial Box

Video
3/27/2015
Image of a memorial box.

US Army Sgt Fox explains how his memorial box has helped him heal and remember meaningful events and people in his life.

Recommended Content:

Traumatic Brain Injury | Mental Health Care

Dr. Heechin Chae on The Mystery of the Brain

Video
3/23/2015
Dr. Heechin Chae on The Mystery of the Brain

Traumatic brain injury expert, Dr. Heechin Chae speaks on the mystery of the brain.

Recommended Content:

Traumatic Brain Injury | Traumatic Brain Injury | Mental Health Care

DoD Instruction 6490.15: Integration of Behavioral Health Personnel (BHP) Services Into Patient-Centered Medical Home (PCMH) Primary Care and Other Primary Care Service Settings

Policy

This instruction establishes policy, assigns responsibilities, and prescribes procedures for attainment of inter-Service standards for developing, initiating, and maintaining adult behavioral health services in primary care.

  • Identification #: DoD Instruction 6490.15
  • Date: 11/20/2014
  • Type: Instructions
  • Topics: Mental Health Care

Interagency Task Force on Military and Veterans Mental Health

Report
10/24/2014

On August 31, 2012, President Obama signed Executive Order 13625 directing the Departments of Defense (DoD), Veterans Affairs (VA), and Health and Human Services (HHS), in coordination with other federal agencies, to take steps to ensure that Veterans, Service members and their Families receive the mental health and substance use services and support they need.

Recommended Content:

DoD/VA Sharing Initiatives | Mental Health Care

Defense Suicide Prevention

Presentation
11/18/2013

Defense Suicide Prevention briefing presented to the Defense Health Board

Recommended Content:

Suicide Prevention

DoD Instruction 6490.05: Maintenance of Psychological Health in Military Operations

Policy

This instruction establishes policy and assigns responsibilities in accordance with References (c), (d), and (e) for developing combat and operational stress control (COSC) programs within the Military Departments, the Combatant Commands, and joint Service operations.

  • Identification #: DoD Instruction 6490.05
  • Date: 10/2/2013
  • Type: Instructions
  • Topics: Mental Health Care

DoD Instruction 6490.12: Mental Health Assessments for Service Members Deployed in Connection with a Contingency Operation

Policy

This instruction establishes the policy for person-to-person deployment mental health assessments for each member of the Military Services deployed in connection with a contingency operation according to Section 1074m of Title 10, United States Code (Reference (b)).

  • Identification #: DoD Instruction 6490.12
  • Date: 10/2/2013
  • Type: Instructions
  • Topics: Mental Health Care

Overview of the Integrated Mental Health Strategy

Presentation
8/19/2013

Overview of the Integrated Mental Health Strategy presented to the Defense Health Board

Recommended Content:

Mental Health Care | Mental Wellness

DoD Instruction 6490.04: Mental Health Evaluations of Members of the Military Services

Policy

Reissues DoD Instruction 6490.4 (Reference (b)), establishing policy, assigning responsibilities, and prescribing procedures for the referral, evaluation, treatment, and medical and command management of Service members who may require assessment for mental health issues, psychiatric hospitalization, and risk of imminent or potential danger to self or others.

  • Identification #: DoD Instruction 6490.04
  • Date: 4/3/2013
  • Type: Instructions
  • Topics: Mental Health Care
<< < ... 26 27 28 29 30  ... > >> 
Showing results 406 - 420 Page 28 of 31

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.