Back to Top Skip to main content Skip to sub-navigation

DHA increases access to telehealth during COVID-19 pandemic

Medical personnel sitting at desk talking into laptop monitor U.S. Air Force Lt. Col. Brendt Feldt, a surgeon at Landstuhl Regional Medical Center’s Ear, Nose and Throat Clinic, conducts a virtual health appointment via synchronous video. Innovations in virtual health, particularly telehealth, have been essential to continuing quality care for beneficiaries during the COVID-19 pandemic. DHA has made temporary changes to TRICARE regulations to expand telehealth care and prevent the spread of COVID-19. (Photo by Marcy Sanchez)

Recommended Content:

TRICARE Health Program | Coronavirus

Innovations to telehealth are essential to patient care during the COVID-19 pandemic. The Military Health System recognizes the importance of telehealth to prevent in-person spread of the novel coronavirus while still providing quality care to beneficiaries. As a result, the Defense Health Agency is making three temporary revisions to TRICARE regulations regarding telehealth with unprecedented speed.

DHA published an interim final rule in the Federal Register May 12, 2020. The rule invoked temporary changes to how beneficiaries and providers receive and provide telehealth care. These changes to the TRICARE telehealth rules were not Congress-directed. DHA acknowledged the need to make temporary changes to telehealth policy and took action to expand access to care during the COVID-19 pandemic.

Changes to regulation that require publication to the Federal Register usually take six months to a year to implement. However, DHA sought to expedite the process due to the urgency to continue providing care during the pandemic. DHA recognizes that both beneficiaries and providers may have technical and capacity limitations to the expansive telehealth demand created by both social distancing recommendations and restrictions to person-to-person interactions.

“The speed in which the DHA was able to respond to an identified need of expanding telehealth opportunities and get a rule change published is credit to the dedication of our great staff working tirelessly for our beneficiaries,” said Christopher Priest, deputy assistant director, Health Care Operations, DHA. “These are challenging times, but every day I see colleagues striving to improve how we deliver the TRICARE benefit under unprecedented conditions.”

The agency hopes to implement changes to beneficiaries worldwide in 30-90 days. Once implemented, changes made through the interim final rule will stand as long as the country remains in a state of national emergency, as declared by the president March 13, 2020.

The first change gives beneficiaries access to audio-only telephone visits with their providers. TRICARE will permit audio-only health care visits to improve access to care for beneficiaries that cannot access audio-visual care. Beneficiaries that cannot access audio-visual care due to lack of in-home technology, such as smartphones or computers, or who live in remote areas without the bandwidth for video conferencing, can take advantage of this service.

DHA is also increasing the provider access to care with the second regulatory change: TRICARE will reimburse providers that practice interstate telehealth where permitted by federal or state law, even if the provider is not licensed in the state where they are remoting in. Usually, providers that offer telehealth must be licensed in both the state where they practice and the state where their beneficiaries reside. This requirement will be temporarily modified to allow providers to expand their telehealth reach and still qualify for reimbursement. The rule also applies to providers overseas as long as a provider holds an equivalent license in another nation, and the host nation permits such practice.

The third change temporarily waives cost-shares and copayments for covered, in-network telehealth services. This change doesn’t cover just services related to COVID-19, but all telehealth services inside of the network. DHA hopes that by removing these costs, beneficiaries take advantage of telehealth and reduce exposure of others to TRICARE beneficiaries who may have the novel coronavirus.

Although the new rules are effective May 12, it will take time for all of the changes to be fully implemented. Beneficiaries may still be assessed a copay for telehealth services over the next few months, but adjudicated claims will either be pended or copays may be reimbursed. Some changes may remain in effect beyond the national emergency for overseas locations. DHA will reevaluate telehealth changes in the long term once the threat of COVID-19 diminishes.

DHA remains dedicated to transparency, while working to swiftly to reduce inconvenience for their beneficiaries and providers. Future updates will be posted to Health.mil and TRICARE.mil as they are finalized.

You also may be interested in...

More Than 95% of Active Duty Have Received COVID-19 Vaccine

Article
10/15/2021
Female hospital corpsman gives a COVID-19 vaccine injection to a sailor in her left arm

Service members continue to line up for COVID-19 vaccinations.

Recommended Content:

COVID-19 Vaccine Efforts | Coronavirus | COVID-19 Information for Military Treatment Facility Directors

USECAF receives insight into COVID19 vaccinations at Reserve wing

Article Around MHS
10/8/2021
Under Secretary of the Air Force Gina Ortiz Jones visits with 433rd Airlift Wing members at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas, Oct. 2, 2021.

Under Secretary of the Air Force Gina Ortiz Jones visited the 433rd Airlift Wing here to meet with Reserve Citizen Airmen leaders on mandatory COVID-19 vaccination efforts, Oct. 2, 2021.

Recommended Content:

COVID-19 Vaccine Efforts | Coronavirus

Mask Mouth Does Not Exist, Dentists Say

Article
10/6/2021
A bunch of children wearing face masks walk on a city street.

Mask mouth doesn’t exist, Internet chatter to the contrary, dentists say.

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus

Compassionate Caring with COVID Vax Commitment

Article Around MHS
10/6/2021
A  female doctor poses for a photo.

When pregnant patients have an appointment with Lt. Cmdr. Megan Northup at Naval Hospital Bremerton, they get more than a qualified and caring OB/GYN physician.

Recommended Content:

Coronavirus | COVID-19 Vaccine Efforts

Health Promotion duo optimizes health on Incirlik Air Base

Article Around MHS
9/30/2021
Air Force Capt. Sydney Sloan, 39th Operational Medical Readiness Squadron health promotion element chief (right), and Air Force Senior Airman Gloriann Manapsal, 39th Operational Medical Readiness Squadron health promotion technician (left), promote making healthy choices at the Sultan’s Inn Dining Facility on Incirlik Air Base, Turkey.

The 39th Operation Medical Readiness Squadron health promotion team provides and integrates evidence-based programs to optimize the health and readiness, even during these unprecedented times.

Recommended Content:

Health Readiness | Total Force Fitness | Coronavirus

COVID-19 Booster Shots are Now Available – What You Need to Know

Article
9/30/2021
Containers of the Pfizer COVID-19 vaccine. Each vial contains six doses for vaccination against the COVID-19 virus.

Booster shots are now recommended for millions of people – but many others will have to wait for additional approvals.

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus | COVID-19 Vaccine Efforts

Myths & facts about the vax - debunking common COVID-19 vaccine myths

Article
9/29/2021
Myths and facts about the vax

The COVID-19 vaccine has been mandated across the Department of Defense and despite its demonstrated effectiveness and safety, a host of myths have left some Airmen and Guardians hesitant to receive it. While social media posts and some news outlets may make it harder to keep up with what is fact or fiction, the science is clear … approved COVID-19 vaccines work.

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus | COVID-19 Vaccine Efforts

Retired colonel leads Fort Irwin COVID response mission

Article Around MHS
9/28/2021
Army Col. Richard Hopkins, the COVID-19 response coordinator with Weed Army Community Hospital, collects paperwork from a Soldier who received the COVID-19 vaccine at a vaccination event.

Retired Army Col. Richard Hopkins volunteered under the Army’s COVID-19 Retiree Recall Program to return to service as the COVID-19 response coordinator for Weed Army Community Hospital and Fort Irwin, California.

Recommended Content:

Coronavirus | COVID-19 Vaccine Efforts

ARNORTH military support to FEMA begins in Tennessee, continues in five states

Article Around MHS
9/24/2021
Prepared COVID-19 vaccine shots wait to be administered to an Airman. Members of the 134th Air Refueling Wing were eligible to receive their COVID-19 vaccines during Unit Training Assembly here May 2nd, 2021.

At the request of the Federal Emergency Management Agency, approximately 20 military medical personnel deployed to Tennessee to support civilian healthcare workers treating COVID-19 patients in local hospitals.

Recommended Content:

Coronavirus | COVID-19 Vaccine Efforts

COVID-19 can lead to long-term health concerns

Article Around MHS
9/23/2021
Debra Lamb, a 30-year civil service veteran at Ft. Carson, contracted the COVID-19 virus late in 2020 and experienced a harrowing ordeal before partially recovering months later.

Debra Lamb, a 30-year civil service veteran at Ft. Carson, contracted the COVID-19 virus late in 2020 and experienced a harrowing ordeal before partially recovering months later.

Recommended Content:

Coronavirus | COVID-19 Vaccine Efforts

DODEA Schools Keeps On With In-Person Classes, and Fall Sports, Too

Article
9/23/2021
Kids playing football

DODEA schools are striving to continue in-person learning in the 2021-22 school year.

Recommended Content:

Children's Health | Coronavirus

6th Medical Group Delivers Mandatory Vaccines

Article Around MHS
9/21/2021
An Airman from the 6th Medical Group prepares a COVID-19 vaccine for distribution at MacDill Air Force Base, Florida.

Airmen from the 6th Medical Group began redistributing doses of the COVID-19 vaccine at MacDill Air Force Base, Florida, on Sept. 9, 2021. This comes after the Secretary of Defense issued a memorandum on Aug. 23, 2021, mandating all active duty personnel to be fully vaccinated against COVID-19.

Recommended Content:

Coronavirus | COVID-19 Vaccine Efforts

Got Your 6

Video
9/16/2021
Got Your 6 Infographic

‘Got Your 6’ is TRICARE’s COVID vaccine video series that delivers important information and updates, on days that end in ‘6.’ It includes the latest information about DOD vaccine distribution, the TRICARE health benefit, and vaccine availability. Got a question about ‘Got Your 6’? Send an email to dha.ncr.comm.mbx.dha-internal-communications@mail.mil

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus | COVID-19 Vaccine Efforts

After the ventilator COVID survivor advocates for vaccine

Article Around MHS
9/15/2021
Tim Harris is sedated while on a ventilator

Tim Harris, a mobilization and planning specialist, U.S. Army Medical Center of Excellence, is sedated while on a ventilator at Brooke Army Medical Center, Joint Base San Antonio-Fort Sam Houston, Texas, June 27, 2020.

Recommended Content:

Coronavirus

Army Medicine Europe Provides Additional COVID Vaccinations for Immune Compromised

Article Around MHS
9/13/2021
Franz Dietrich, a German local national assigned to Training Support Activity Europe, receives a COVID-19 vaccination at the 7th Army Training Command's (7ATC) Rose Barracks, Vilseck, Germany, May 4, 2021. The U.S. Army Health Clinics at Grafenwoehr and Vilseck conducted a "One Community" COVID-19 vaccine drive May 3-7 to provide thousands of appointments to the 7ATC community of Soldiers, spouses, Department of the Army civilians, veterans and local nationals employed by the U.S. Army. (U.S. Army photo by Markus Rauchenberger)

Army medical treatment facilities in Europe are now offering an additional dose of COVID vaccine for immune compromised beneficiaries.

Recommended Content:

Coronavirus | COVID-19 Vaccine Efforts
<< < 1 2 3 4 5  ... > >> 
Showing results 31 - 45 Page 3 of 50

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.