Back to Top Skip to main content

Defending the Homeland: NBHC Kingsville recognized as ‘Best of the Best’ for patient satisfaction

Image of two soldiers; one holding a bottle of hand sanitizer HN Phong Truong, a Hospital Corpsman at Navy Medicine Readiness and Training Command Corpus Christi, screens personnel for symptoms of respiratory illness prior to entry into Naval Health Clinic Corpus Christi. Entrance screenings are just one of the measures NMRTC Corpus Christi is employing to help stop the spread of COVID-19 and other illnesses. (U.S. Navy photo by Dale Davis)

Recommended Content:

Public Health | MHS Patient Satisfaction Surveys

Kingsville, TX -- Naval Branch Health Clinic Kingsville was recently recognized for its outstanding patient care in the Military Heath System’s Best of the Best Report.

NBHC Kingsville earned distinction, ranking #1 in Primary Care Clinic customer satisfaction and fourth in Primary Care Clerks and Receptionist patient satisfaction across the Military Health System.

The Best of the Best Report is updated quarterly, and contains the top performing clinics, providers, and clerks & receptionists. The most recent report covers the second quarter of the fiscal year, running from January through March 2020, and is based on patient feedback received through the Joint Outpatient Experience Survey (JOES) system.

In both categories, NBHC Kingsville scored a 100% satisfaction rating, and is one of just three, across the entire Military Health System, to achieve a 100% rating in the Primary Care Clinic category and one of 20 in the Primary Care Clerks and Receptionist category.

In a message to the command today, Naval Health Clinic Corpus Christi Commanding Officer, Capt. Eric Evans announced the tremendous accomplishment and praised NBHC Kingsville for their success.

“This recognition is a testament to the hard work, dedication to duty and commitment to patient care that NBHC Kingsville exhibits day in and day out,” Evans said. “Thank you to the entire NBHC Kingsville team and congratulations on a job well done. “

JOES is the standardized customer service questionnaire used by all branches in the Military Health System and receives patient feedback through surveys sent to patients approximately 72 hours after an outpatient visit.

The survey asks patients about care they received from a specific appointment, how the appointment was made, the provider's thoroughness, whether the patient experienced any difficulties with making an appointment and the patient's general experience at the appointment.

Naval Health Clinic Corpus Christi and its Naval Branch Health Clinics located in Kingsville and Fort Worth provide ambulatory care services to more than 13,000 enrolled patients comprised of military active duty, their family members, retirees and their family members in South Texas and Dallas/Fort Worth. In addition, the command's San Antonio Detachment provides primary care services to our Navy students at the Medical Education and Training Campus, Fort Sam Houston, and case management services and medical board management to our Navy and Marine Corps Wounded, Ill and Injured Warriors at San Antonio Military Medical Center.

Disclaimer: Re-published content may be edited for length and clarity. Read original post.

You also may be interested in...

NMRTU Everett Hospitalman makes a difference

Article
11/24/2020
Technician wearing a mask, giving a shot to a soldier

For much of 2020, Scott has also done her share and more to help stop the spread of COVID-19.

Recommended Content:

Coronavirus | Heroes Behind the Mask | Public Health

Air Force doctor retires after 48 years of service

Article
11/20/2020
Uniformed officer standing next to an Air Force seal, wearing a stethoscope around his shoulders

In his civilian career, Thomas maintains a private practice as an anesthesiologist in Fairbanks, Alaska.

Recommended Content:

Public Health | Health Readiness

NMRTU Everett staff collaborate to ensure Patient Centered Care

Article
11/16/2020
Image of two military personnel wearing masks

NMRTU Everett was commended by the MHS 2020 Advancement towards High Reliability Healthcare Awards Program as a Patient Centeredness Award winner.

Recommended Content:

Combat Support | Public Health | Coronavirus

Wave PENDLETON sees more MTFs deploy new electronic health record

Article
11/5/2020
Military technician, wearing a mask, in front of a computer screen

Wave PENDLETON is the third major deployment of MHS GENESIS.

Recommended Content:

Public Health | Coronavirus | MHS GENESIS

BAMC, Argentine Army medical providers share COVID-19 best practices

Article
11/4/2020
Video teleconference image

U.S. Army South facilitated the virtual subject matter expert (SME) exchange between BAMC and CMMH.

Recommended Content:

Coronavirus | Global Health Engagement | Technology | COVID-19 Vaccine Efforts | Public Health | Convalescent Plasma Collection Program

Strategy to Recruit and Retain Mental Health Providers

Congressional Testimony
11/4/2020

S. 1790 NDAA Conference Report for FY 2020, 116-333, Sec. 720

Recommended Content:

Public Health

Collaboration with Minority Serving Health Institutions

Congressional Testimony
11/4/2020

H.R. 2968 HAC Report for FY 2020, 116-84, Pg. 312-313

Recommended Content:

Public Health

Study on Infertility in Members of the Armed Forces

Congressional Testimony
11/4/2020

S. 1790 SASC Report for FY 2020, 116-48, Pg. 211

Recommended Content:

Public Health

MSMR Vol. 27 No. 11 - November 2020

Report
11/1/2020

A monthly publication of the Armed Forces Health Surveillance Branch. This issue of the peer-reviewed journal contains the following articles: Acute respiratory infections among active component service members who use combustible tobacco products and/or e-cigarettes/vaping products, U.S. Armed Forces, 2018–2019; Fibromyalgia: Prevalence and burden of disease among active component service members, U.S. Armed Forces, 2018; Update: Cold weather injuries, active and reserve components, U.S. Armed Forces, July 2015–June 2020.

Recommended Content:

Health Readiness | Public Health

Military nurses hold virtual research & evidence-based practice course

Article
10/30/2020
Two nurses, wearing masks, examining a mannequin

Due to the COVID-19 national emergency, the three-day in-person course was abbreviated to a one-day virtual.

Recommended Content:

Coronavirus | Public Health | Combat Support | Research and Innovation

‘Virtual Ward’ pilot program to reduce hospital stay time

Article
10/30/2020
Man's arm with blood pressure cuff and fingertip pulse oximeter

"The idea is that instead of staying in hospital longer..., patients are released early and can recover in the comfort and privacy of their homes."

Recommended Content:

Health Readiness | Technology | Coronavirus | Public Health

JBLM hosts vital blood drive during COVID-19

Article
10/29/2020
Soldier giving blood

To maintain social distancing requirements, all blood drives are by appointment only.

Recommended Content:

Armed Services Blood Program | Public Health | Coronavirus

WRNMMC expands innovation and opens new, permanent drive-thru pharmacy

Article
10/23/2020
Military pharmacist, wearing a mask, looking at bags of prescriptions

The new Prescription Drive-Thru Pick-up will operate similarly as the curbside pharmacy pick-up.

Recommended Content:

Research and Innovation | Combat Support | Public Health | Coronavirus | Health Literacy Month 2020

Fort Irwin DENTAC strives to reach readiness perfection

Article
10/21/2020
Image of patient getting a dental exam

To accommodate an entire installation, the dental clinic extended its hours.

Recommended Content:

Public Health | Coronavirus | MHS GENESIS | Combat Support

Specialized robots used to disinfect NH TwentyninePalms

Article
10/21/2020
Hospital personnel standing with a cleaning robot

The robotic units are designed to complement manual cleaning.

Recommended Content:

Public Health | Coronavirus
<< < 1 2 3 4 5  ... > >> 
Showing results 1 - 15 Page 1 of 28

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.