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Defending the Homeland: NBHC Kingsville recognized as ‘Best of the Best’ for patient satisfaction

Image of two soldiers; one holding a bottle of hand sanitizer HN Phong Truong, a Hospital Corpsman at Navy Medicine Readiness and Training Command Corpus Christi, screens personnel for symptoms of respiratory illness prior to entry into Naval Health Clinic Corpus Christi. Entrance screenings are just one of the measures NMRTC Corpus Christi is employing to help stop the spread of COVID-19 and other illnesses. (U.S. Navy photo by Dale Davis)

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Public Health | MHS Patient Satisfaction Surveys

Kingsville, TX -- Naval Branch Health Clinic Kingsville was recently recognized for its outstanding patient care in the Military Heath System’s Best of the Best Report.

NBHC Kingsville earned distinction, ranking #1 in Primary Care Clinic customer satisfaction and fourth in Primary Care Clerks and Receptionist patient satisfaction across the Military Health System.

The Best of the Best Report is updated quarterly, and contains the top performing clinics, providers, and clerks & receptionists. The most recent report covers the second quarter of the fiscal year, running from January through March 2020, and is based on patient feedback received through the Joint Outpatient Experience Survey (JOES) system.

In both categories, NBHC Kingsville scored a 100% satisfaction rating, and is one of just three, across the entire Military Health System, to achieve a 100% rating in the Primary Care Clinic category and one of 20 in the Primary Care Clerks and Receptionist category.

In a message to the command today, Naval Health Clinic Corpus Christi Commanding Officer, Capt. Eric Evans announced the tremendous accomplishment and praised NBHC Kingsville for their success.

“This recognition is a testament to the hard work, dedication to duty and commitment to patient care that NBHC Kingsville exhibits day in and day out,” Evans said. “Thank you to the entire NBHC Kingsville team and congratulations on a job well done. “

JOES is the standardized customer service questionnaire used by all branches in the Military Health System and receives patient feedback through surveys sent to patients approximately 72 hours after an outpatient visit.

The survey asks patients about care they received from a specific appointment, how the appointment was made, the provider's thoroughness, whether the patient experienced any difficulties with making an appointment and the patient's general experience at the appointment.

Naval Health Clinic Corpus Christi and its Naval Branch Health Clinics located in Kingsville and Fort Worth provide ambulatory care services to more than 13,000 enrolled patients comprised of military active duty, their family members, retirees and their family members in South Texas and Dallas/Fort Worth. In addition, the command's San Antonio Detachment provides primary care services to our Navy students at the Medical Education and Training Campus, Fort Sam Houston, and case management services and medical board management to our Navy and Marine Corps Wounded, Ill and Injured Warriors at San Antonio Military Medical Center.

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