Back to Top Skip to main content

Defending the Homeland: NBHC Kingsville recognized as ‘Best of the Best’ for patient satisfaction

Image of two soldiers; one holding a bottle of hand sanitizer HN Phong Truong, a Hospital Corpsman at Navy Medicine Readiness and Training Command Corpus Christi, screens personnel for symptoms of respiratory illness prior to entry into Naval Health Clinic Corpus Christi. Entrance screenings are just one of the measures NMRTC Corpus Christi is employing to help stop the spread of COVID-19 and other illnesses. (U.S. Navy photo by Dale Davis)

Recommended Content:

Public Health | MHS Patient Satisfaction Surveys

Kingsville, TX -- Naval Branch Health Clinic Kingsville was recently recognized for its outstanding patient care in the Military Heath System’s Best of the Best Report.

NBHC Kingsville earned distinction, ranking #1 in Primary Care Clinic customer satisfaction and fourth in Primary Care Clerks and Receptionist patient satisfaction across the Military Health System.

The Best of the Best Report is updated quarterly, and contains the top performing clinics, providers, and clerks & receptionists. The most recent report covers the second quarter of the fiscal year, running from January through March 2020, and is based on patient feedback received through the Joint Outpatient Experience Survey (JOES) system.

In both categories, NBHC Kingsville scored a 100% satisfaction rating, and is one of just three, across the entire Military Health System, to achieve a 100% rating in the Primary Care Clinic category and one of 20 in the Primary Care Clerks and Receptionist category.

In a message to the command today, Naval Health Clinic Corpus Christi Commanding Officer, Capt. Eric Evans announced the tremendous accomplishment and praised NBHC Kingsville for their success.

“This recognition is a testament to the hard work, dedication to duty and commitment to patient care that NBHC Kingsville exhibits day in and day out,” Evans said. “Thank you to the entire NBHC Kingsville team and congratulations on a job well done. “

JOES is the standardized customer service questionnaire used by all branches in the Military Health System and receives patient feedback through surveys sent to patients approximately 72 hours after an outpatient visit.

The survey asks patients about care they received from a specific appointment, how the appointment was made, the provider's thoroughness, whether the patient experienced any difficulties with making an appointment and the patient's general experience at the appointment.

Naval Health Clinic Corpus Christi and its Naval Branch Health Clinics located in Kingsville and Fort Worth provide ambulatory care services to more than 13,000 enrolled patients comprised of military active duty, their family members, retirees and their family members in South Texas and Dallas/Fort Worth. In addition, the command's San Antonio Detachment provides primary care services to our Navy students at the Medical Education and Training Campus, Fort Sam Houston, and case management services and medical board management to our Navy and Marine Corps Wounded, Ill and Injured Warriors at San Antonio Military Medical Center.

Disclaimer: Re-published content may be edited for length and clarity. Read original post.

You also may be interested in...

Military exchanges extinguish vape sales

Article
10/18/2019
Vape products, including e-cigs, e-cigarettes, vapes, and e-hookahs, are electronic nicotine delivery devices that heat a sometimes flavored nicotine-infused liquid into a vapor that users inhale. The Army and Air Force Exchange Service and the Navy Exchange Service have discontinued the sale of vape products. (DoD photo by Marvin D. Lynchard)

The long-term effects of vaping are unknown and not understood

Recommended Content:

Public Health | Tobacco-Free Living

MSMR Vol. 26 No. 10 - October 2019

Report
10/1/2019

A monthly publication of the Armed Forces Health Surveillance Branch. This issue of the peer-reviewed journal contains the following articles: Editorial: The Department of Defense/Veterans Affairs Vision Center of Excellence; Absolute and relative morbidity burdens attributable to ocular and vision-related conditions, active component, U.S. Armed Forces, 2018; Incidence and temporal presentation of visual dysfunction following diagnosis of traumatic brain injury, active component, U.S. Armed Forces, 2006–2017; Incidence and prevalence of selected refractive errors, active component, U.S. Armed Forces, 2001–2018; Incident and recurrent cases of central serous chorioretinopathy, active component, U.S. Armed Forces, 2001–2018

Recommended Content:

Health Readiness | Public Health

Health agencies investigating severe lung illnesses linked to e-cigarette use

Article
9/12/2019
"While the CDC investigation of the possible cases of lung illness and deaths reportedly associated with the use of e-cigarette products is ongoing, Service members and their families or dependents are encouraged not to use e-cigarette products,” advised Dr. Terry Adirim, Deputy Assistant Secretary of Defense, Health Services Policy and Oversight. (DoD photo)

Thirty-three states report 450 possible cases, six deaths

Recommended Content:

Tobacco-Free Living | Substance Abuse | Public Health

MSMR Vol. 26 No. 9 - September 2019

Report
9/1/2019

A monthly publication of the Armed Forces Health Surveillance Branch. This issue of the peer-reviewed journal contains the following articles: Editorial: The Department of Defense/Veterans Affairs Vision Center of Excellence; Absolute and relative morbidity burdens attributable to ocular and vision-related conditions, active component, U.S. Armed Forces, 2018; Incidence and temporal presentation of visual dysfunction following diagnosis of traumatic brain injury, active component, U.S. Armed Forces, 2006–2017; Incidence and prevalence of selected refractive errors, active component, U.S. Armed Forces, 2001–2018; Incident and recurrent cases of central serous chorioretinopathy, active component, U.S. Armed Forces, 2001–2018

Recommended Content:

Health Readiness | Public Health

MSMR Vol. 26 No. 8 - August 2019

Report
8/1/2019

A monthly publication of the Armed Forces Health Surveillance Branch. This issue of the peer-reviewed journal contains the following articles: Modeling Lyme disease host animal habitat suitability, West Point, New York; Incidence, timing, and seasonal patterns of heat illnesses during U.S. Army basic combat training, 2014–2018; Update: Heat illness, active component, U.S. Armed Forces, 2018; Update: Exertional rhabdomyolysis, active component, U.S. Armed Forces, 2014–2018; Update: Exertional hyponatremia, active component, U.S. Armed Forces, 2003–2018

Recommended Content:

Health Readiness | Public Health

Tick Facts: Dangers at the height of tick season

Article
7/31/2019
A tick like this one, seen at 10x magnification, can spread a number of dangerous pathogens during the warm-weather months. (Photo by Cornel Constantin)

Many diseases are transferred to humans by ticks — Lyme is the most common, but several others, described here, are worth knowing about

Recommended Content:

Bug-Borne Illnesses | Tick-Borne Illnesses | Health Readiness | Preventive Health | Public Health

Stop the Bleed: A battlefield innovation on civilian soil

Article
7/19/2019
USU's Dr. Craig Goolsby (center) observes as high school students at a conference in Orlando, Florida, practice using a tourniquet after watching a web-based tutorial. Goolsby is researching effective teaching methods as part of a grant to develop a trauma first-aid course for students that incorporates elements of Stop the Bleed. (USU photo by Sarah Marshall)

Program teaches public how to respond to bleeding emergencies

Recommended Content:

Public Health | Innovation | Medical Research and Development | Emergency Preparedness and Response

Mononucleosis

Infographic
7/1/2019
Mononucleosis

A specimen is tested for mononucleosis at the medical clinic on Ellsworth Air Force Base, South Dakota (U.S. Air Force photo)

Recommended Content:

Health Readiness | Epidemiology and Analysis | Medical Surveillance Monthly Report | Public Health

Influenza

Infographic
7/1/2019
Adminstration of a seasonal flu vaccination. (U.S. Navy photo)

Adminstration of a seasonal flu vaccination. (U.S. Navy photo)

Recommended Content:

Health Readiness | Epidemiology and Analysis | Medical Surveillance Monthly Report | Public Health

Zika

Infographic
7/1/2019
Zika

Anopheles merus mosquito. (CDC photo by James Gathany)

Recommended Content:

Health Readiness | Armed Forces Health Surveillance Branch | Epidemiology and Analysis | Medical Surveillance Monthly Report | Public Health

Psittacosis

Infographic
7/1/2019
Psittacosis

Green-winged Macaw. (U.S. Air Force photo)

Recommended Content:

Health Readiness | Epidemiology and Analysis | Medical Surveillance Monthly Report | Public Health

MSMR Vol. 26 No. 7 - July 2019

Report
7/1/2019

A monthly publication of the Armed Forces Health Surveillance Branch. This issue of the peer-reviewed journal contains the following articles: Modeling Lyme disease host animal habitat suitability, West Point, New York; Incidence, timing, and seasonal patterns of heat illnesses during U.S. Army basic combat training, 2014–2018; Update: Heat illness, active component, U.S. Armed Forces, 2018; Update: Exertional rhabdomyolysis, active component, U.S. Armed Forces, 2014–2018; Update: Exertional hyponatremia, active component, U.S. Armed Forces, 2003–2018

Recommended Content:

Health Readiness | Public Health

Cyclosporiasis

Infographic
6/1/2019
Cyclosporiasis

Outbreak of Cyclosporiasis in a U.S. Air Force Training Population, Joint Base San Antonio–Lackland, TX, 2018 While bacteria and viruses are the usual causes of gastrointestinal disease outbreaks, 2 Joint Base San Antonio (JBSA)– Lackland, TX, training populations experienced an outbreak of diarrheal illness caused by the parasite Cyclospora cayetanensis in June and July 2018. Cases were identified from outpatient medical records and responses to patient questionnaires.

Recommended Content:

Health Readiness | Armed Forces Health Surveillance Branch | Epidemiology and Analysis | Medical Surveillance Monthly Report | Public Health

Norovirus

Infographic
6/1/2019
Norovirus

Norovirus Outbreak in Army Service Members, Camp Arifjan, Kuwait, May 2018 In May 2018, an outbreak of gastrointestinal illnesses due to norovirus occurred at Camp Arifjan, Kuwait. The outbreak lasted 14 days, and a total of 91 cases, of which 8 were laboratory confirmed and 83 were suspected, were identified.

Recommended Content:

Health Readiness | Armed Forces Health Surveillance Branch | Epidemiology and Analysis | Medical Surveillance Monthly Report | Public Health

Female infertility

Infographic
6/1/2019
Female infertility

Female infertility, active component service women, U.S. Armed Forces, 2013–2018 This report presents the incidence and prevalence of diagnosed female infertility among active component service women. During 2013–2018, 8,744 active component women of childbearing potential were diagnosed with infertility for the first time, resulting in an overall incidence of 79.3 cases per 10,000 person-years (p-yrs).

Recommended Content:

Health Readiness | Armed Forces Health Surveillance Branch | Epidemiology and Analysis | Medical Surveillance Monthly Report | Public Health
<< < ... 6 7 8 9 10  ... > >> 
Showing results 76 - 90 Page 6 of 28

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.