Back to Top Skip to main content Skip to sub-navigation

Applying COVID-19 innovations to the future of MHS medicine

Virtual health visits are expanding in response to COVID-19. Virtual health visits are expanding in response to COVID-19.

Recommended Content:

Coronavirus | Research and Innovation

“I would do anything to help my patients” and “I look forward to business as usual after COVID-19” – declarations many Military Health System providers worldwide would wholeheartedly agree with during the coronavirus pandemic. We give our best every day to ensure infected and non-infected alike get the treatment they need.

As we envision health care in a post-pandemic world, we can’t ignore that COVID-19 has already irrevocably changed how we deliver care and will continue to do so. We must use the terrible clarity these unprecedented circumstances provide to honestly evaluate our tools and practices, and apply that wisdom to make real, lasting improvements to health care.

This mindset of embracing innovation for the sake of our patients is already a hallmark of MHS providers. We find creative, clinically sound ways to treat our patients no matter the obstacle.

We are also in a prime position to lead by example in keeping the best of what we’re learning during COVID-19. The MHS is one of the largest health care systems in the world and has the tools, experience, logistical capacity and operational flexibility to do what many other health systems cannot. Our experience with global, 24/7, life-and-death medical crises means we can lead in innovation when it’s most needed.

A MHS health care provider holds a virtual health visit with a patient.
A MHS health care provider holds a virtual health visit with a patient. 

Case in Point: Virtual Health

One way MHS providers can start adopting innovative practices right now during COVID-19 is through virtual health, also known as telehealth or telemedicine. The MHS offers ready-to-use virtual health capabilities that are effective, secure, accessible and compliant. In fact, the MHS Virtual Medical Center (VMC) has rapidly expanded scalable virtual health tools for military patients and medical personnel across the Services to ensure continuity of care during the COVID-19 pandemic.   

The VMC serves as a hub for virtual health, enabling medical personnel in the field to connect with patients. It provides operational experience in delivering care around the world, working across international time zones, specialties and military service branches to get the right treatment to the right patient at the right time. The VMC is uniquely prepared to help providers and patients understand and use virtual health.

Working with the VMC allows providers to hit the ground running with tested tools and easy access to subject matter experts and training. The VMC workflows also efficiently connect providers with patients. Once they use virtual health, many providers find that they can do many appointments through a virtual health platform, with greater convenience and satisfaction for both them and their patients.

Extensive Resources

The resources available right now for incorporating virtual health into your practice include:

  • The VMC: Any MHS provider or care team can request access to military virtual health platforms by accessing the VMC SharePoint site.
  • Telemedicine Privileging:It is permissible for most MHS providers (to include personal services contract providers) to virtually care for patients located in a different state during COVID-19. Virtual care can occur outside a military medical treatment facility (MTF), such as at a patient’s home. A unique advantage for military medical personnel is that you can both be credentialed at your local facility and have privileges at the VMC. This pairing enables you to virtually access patients and their electronic health records at any MTF worldwide, a huge force multiplier.
  • Your local MTF: Talk to your local MTF virtual health point of contact. If your MTF does not have one yet, the VMC can connect you to experts.
  • ADVISOR Help Line: The Advanced Virtual Support for Operational Forces system, or ADVISOR, provides on-demand telephone and secure video consultations with specialty providers during emergencies. Originally designed for field personnel, ADVISOR now enables any MTF to get 24/7 live help with COVID-19 cases. Operators route calls to on-call MHS providers with operational experience in:
  • Infectious disease (pediatric/adult)
  • Palliative care
  • Critical care (pediatric/adult)

Remembering for the Future

Virtual health is undeniably different from traditional practice and can take getting used to. The technological, logistical and even cultural hurdles we encounter in adopting it – or any new practice born of crisis – are worth overcoming to help ensure patients receive the care they need anytime, anywhere.

That is especially important to remember once things return to “the new normal.” One of the biggest mistakes we can make when a crisis abates is to forget why we needed to change in the first place, and to think that those changes applied just to that situation instead of informing our practice going forward.

Virtual health is going to be part of that future, to the point that in five years, we won’t be saying virtual health or telemedicine, just -- medicine.

We need to learn from our COVID-19 experience and change our tools, processes and workflows as needed so we are better prepared for all world-changing incidents, not just the next pandemic. If we do, we will show that when we say “we’ll do anything for our patients,” we really mean it.

You also may be interested in...

MHS quickly adapted to improve patient experience during pandemic

Article
5/19/2021
Military health personnel waiting for the next phone call on the COVID-19 advice line

MHS adapted technology to boost patient experience during pandemic

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus

DHA Director visits MCAGCC to hear from the ‘Boots on the Ground’

Article
5/19/2021
Military personnel wearing face masks walking

DHA Director visits Marine Corps Air Ground Combat Center Twentynine Palms.

Recommended Content:

MHS GENESIS | Military Health System Transformation | Coronavirus | COVID-19 Vaccine Toolkit

Palliative care provides comfort to COVID-19 patients, families

Article
5/17/2021
Military health personnel taking care of a patient

Medical Center team develops palliative care toolkit for COVID-19 patients

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus

Military medicine heroes recognized for COVID-19 pandemic response

Article
5/17/2021
Photo of the virtual "Heroes of Military Medicine" award ceremony

COVID-19 pandemic will affect military medicine for years to come, DHA Director Place tells HJF awards ceremony.

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus

DHA leadership recognizes, advances 60th MDG mission

Article
5/14/2021
Army Lt. Gen. Ronald Place visits Travis Air Force Base

DHA leadership visit 60th Medical Group at Travis AFB.

Recommended Content:

Coronavirus | COVID-19 Vaccine Toolkit | MHS GENESIS

Teamwork, adaptability, service – MTFs shine during COVID-19 pandemic

Article
5/14/2021
People at screening area

MHS readiness was put to the test at the onset of the COVID-19 pandemic, in early 2020.

Recommended Content:

May Toolkit | May | COVID-19 Vaccine Toolkit | Coronavirus

Join Us!! Sixth Live COVID-19 Town Hall

Article
5/12/2021
Image describing today's Town Hall with Dr. Paul Scott and COL Clinton K. Murray, MD.  They are with the Walter Reed Army Institute of Research, and will discuss COVID-19 Vaccine Advancement and Trials.

Join us for today's Town Hall with Dr. Paul Scott and COL Clinton K. Murray, MD. They are with the Walter Reed Army Institute of Research, and will discuss COVID-19 Vaccine Advancement and Trials.

Recommended Content:

Coronavirus | COVID-19 Vaccine Efforts | COVID-19 Vaccine Toolkit

MHS Town Hall, May 12, 2021

Video
5/12/2021
MHS and Military OneSource COVID-19 Townhall, Walter Reed Army Institute of Research, Wednesday 12 May

Tune in for another MHS and Military OneSource Town Hall with the Walter Reed Army Institute of Research

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus | COVID-19 Vaccine Efforts

Is It Allergies or COVID-19?

Infographic
5/11/2021
Infographic that describes the difference between symptoms of allergies and those related to COVID-19

This Infographic provides a chart that outlines how to tell the difference between COVID-19 and allergy symptoms

Recommended Content:

Symptoms of COVID-19 | Coronavirus | COVID-19 Vaccine Toolkit

DHA-PI 6205.01: Medical Logistics Guidance for the DoD Coronavirus Disease 2019 (COVID-19) Vaccination Program

Policy

This Defense Health Agency-Procedural Instruction (DHA-PI), based on the authority of References (a) and (b), and in accordance with the guidance of References (c) through (n), establishes the Defense Health Agency's (DHA's) procedures for ordering, receiving, and managing COVID-19 Vaccines inventory and ancillary kits.

Navy nurse steps into Jacksonville community for COVID-19 vaccinations

Article
5/7/2021
Military health personnel wearing face mask discussing the COVID-19 vaccine program

Navy Cmdr. Glenn “Pete” Bradford is aiding the underserved Jacksonville community in COVID-19 vaccination mission

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus | COVID-19 Vaccine Efforts

Line Leader Presentation (PDF)

Publication
5/7/2021

This document is identical to the PowerPoint presentation for line leader reference and use.

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus | COVID-19 Vaccine Efforts

Reasons to Choose a COVID-19 Vaccine Fact Sheet

Publication
5/7/2021

Leaders and public affairs officers can share this information across channels to continue the vaccine confidence conversation.

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus | COVID-19 Vaccine Efforts

Line Leader Presentation PPT

Publication
5/7/2021

Leaders across the Department can leverage this briefing deck to discuss COVID-19 vaccines with their troops. Don't forget to reference speaker notes and to personalize the title slide!

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus | COVID-19 Vaccine Efforts

Presentation Companion

Publication
5/7/2021

Leaders and public affairs officers may reference this document. It can be shared with commands to support briefings, or distributed independently to share facts about COVID-19 vaccines.

Recommended Content:

COVID-19 Vaccine Toolkit | Coronavirus | COVID-19 Vaccine Efforts
<< < 1 2 3 4 5  ... > >> 
Showing results 16 - 30 Page 2 of 40

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.