Back to Top Skip to main content

New communications tool rolled out on MHS GENESIS

Three men, wearing masks, looking at a computer screen. Navy Capt. Bradford Smith (left), commanding officer of Naval Medical Center San Diego, enrolls in MHS GENESIS with the help of training coordinators Navy Lt. Donny Le (standing) and Navy Petty Officer 2nd Class Terrance Stevens. (Photo by Petty Officer 3rd Class Jake Greenberg)

Recommended Content:

Coronavirus | MHS GENESIS

MHS GENESIS e-Visits provide a quick, safe, and easy tool for Military Health System beneficiaries to communicate COVID-19 concerns to their primary care providers. The communication tool on the new electronic health record rolled out in April.

“The e-Visits allow patients to initiate secure communication with their primary care team through the use of a structured questionnaire focused on COVID-19 symptoms. It decreases the need for a phone call or in-person visit,” said Air Force Lt. Col. John DaLomba, the Defense Health Agency's solution owner for the MHS GENESIS patient portal.

DaLomba leads the team that investigates and resolves issues with patient portal functionality, and also directs long-term strategy and communications for using the platform. He said additional e-Visit tools are planned to address other health concerns such as hypertension, diabetes, and asthma.

As DaLomba explained, beneficiaries access COVID-19 e-Visits by logging on to the MHS GENESIS patient portal. They click on the "Appointments and e-Visits" tab and then "View Available e-Visits."

The next page takes beneficiaries to a COVID-19 questionnaire. Beneficiaries then click the "take now" button to complete it.

"The questionnaire uses branching logic," DaLomba said. "The answer to one question will lead to another and so on, until the patient finishes the questionnaire." DaLomba said some questions are basic while others are more detailed, and the questionnaire takes about five minutes to complete.

After finishing the questionnaire, beneficiaries hit the "submit" button. This enables the secure transfer to the beneficiary's provider, who will review the responses. Either the provider or a member of the care team then will reach out to the beneficiary with instructions and additional information, usually within one business day.

"Possible additional information ranges from 'please continue living your life' to 'seek emergency care immediately,'" DaLomba said. "The e-Visits eliminate the need for beneficiaries to immediately ­if at all ­ see providers in person. And they've proven to be critical to ensuring continuity of care while keeping vulnerable patients as well as providers safe from possible COVID-19 exposure," DaLomba said.

Among the eight military medical treatment facilities with MHS GENESIS, the number of e-Visits has an increased from an average of 3.1 visits per day in April to 13.3 visits per day in September, DaLomba said.

As the MHS is in the midst of a historic transformation to build a more integrated and effective system of readiness and health, MHS GENESIS serves as a cornerstone of this effort. The new EHR provides enhanced, secure technology to manage beneficiaries' health information. It also integrates inpatient and outpatient solutions that will connect medical and dental information across the continuum of care, from point of injury to the military medical treatment facility. This includes garrison, operational, and en route care, increasing efficiencies for health care professionals and improving outcomes for beneficiaries.

When fully deployed, MHS GENESIS will provide a single health record for all service members, eligible veterans, retirees, and their families. Beyond the user experience, the system also helps the MHS to better tailor resources to meet operational requirements.

The DHA began deploying MHS GENESIS in early 2017 at Fairchild Air Force Base, Naval Health Clinic Oak Harbor, Naval Hospital Bremerton, and Madigan Army Medical Center in Washington.

In September 2019, MHS GENESIS was fully deployed at MTFs in California, at Travis AFB as well as Naval Air Station Lemoore and the U.S. Army Health Clinic Presidio of Monterey; and in Idaho at Mountain Home AFB.

Following the successful deployment of MHS GENESIS across four Coast Guard pilot sites Aug. 29, the DHA in conjunction with the Program Executive Office, Defense Healthcare Management Systems will deploy MHS GENESIS to 10 bases in California and Nevada later this month.

"The e-Visits are about giving beneficiaries control of their care and keeping everybody – patients, staff and families – as safe as possible," DaLomba said.

Learn more about accessing the MHS GENESIS patient portal.

You also may be interested in...

From Shoulder Pads to Shoulder Boards, Navy MSC Officer leads the way

Article
8/21/2020
Soldier in mask

Fisher’s interest in a career with Navy Medicine is rooted in family.

Recommended Content:

Coronavirus

New Travis AFB patient transport system supports COVID fight

Article
8/21/2020
Soldiers in masks pushing a piece of equipment

New system amplifies Travis infectious disease patient capabilities.

Recommended Content:

Coronavirus

Army CID forensics team on the frontline of the COVID-19 pandemic

Article
8/20/2020
Three lab technicians in full PPE looking at computer screen

At the early onset of the COVID-19 pandemic, we (DFSC FXD) understood the severity and global impact the virus would have...

Recommended Content:

Coronavirus

Air Force invention kills toxins on contact

Article
8/20/2020
Man in white coat doing experiments

An Air Force invention could be key to reducing the amount of airborne microbes...inside buildings and homes.

Recommended Content:

Public Health | Coronavirus | Health and Housing | Mold | Health and Housing

NMHM looks back at the 1918 ‘Spanish flu’ for one Maryland county

Article
8/19/2020
Black and white image of hospital beds lined up in rows, occupied by sick people

The 1918 flu resembled a more severe cold.

Recommended Content:

Coronavirus | Public Health

DOD Official Discusses Conditions-Based Reopenings, Future of Telework

Article
8/19/2020
Man in full PPE spraying down a chair with sanitizer

Esper was clear from the start about his priorities in a pandemic.

Recommended Content:

Coronavirus

BAMC expands use of ECMO to treat severe COVID-19 patients

Article
8/18/2020
Medical personnel wearing masks, looking at paperwork on desk

This treatment...is used in the intensive care unit when a patient experiences heart and/or lung failure.

Recommended Content:

Coronavirus

DHA proves power of collaboration in medical IT war games

Article
8/18/2020
Men and women in room sitting in front of their laptops

Open-source EHR proves worth in Coalition Warrior Interoperability Exercise

Recommended Content:

Coronavirus | Technology

Air Force medics ‘go mobile’ to continue serving during COVID-19

Article
8/17/2020
Medical personnel wearing a mask, looking at a vial

With the outbreak of COVID-19, the 90th Medical Respiratory Clinic was created and designed to focus on patient care and safety.

Recommended Content:

Coronavirus

CDC updates symptoms list for COVID-19

Article
8/14/2020
Man putting on PPE, including a mask

Case numbers are up, but most people who become infected will recover

Recommended Content:

Coronavirus

Zama Middle High School counselor can help with COVID-19 stress, more

Article
8/13/2020
Woman in red dress sitting on chair and posing for the camera

Miller wants students and parents to know she is available for a wide variety of issues, including those related to COVID-19.

Recommended Content:

Coronavirus | Mental Health Care | Mental Wellness

Camp Pendleton Marines and civilians donate blood to save others

Article
8/12/2020
Two people in masks giving blood

Marines line up to donate blood

Recommended Content:

Coronavirus | Convalescent Plasma Collection Program

DoD reiterates FDA warning on using some hand sanitizers

Article
8/11/2020
Three men in PPE examining bottles of hand sanitzer

Gel hand sanitizers are flammable and consumers must be aware of their surroundings when using them.

Recommended Content:

Coronavirus

Army general donates COVID-19 Convalescent Plasma at Tripler

Article
8/11/2020
Man wearing mask in hospital chair giving blood

COVID-19 doesn’t discriminate against who it infects – even general officers are susceptible.

Recommended Content:

Coronavirus | Convalescent Plasma Collection Program

COVID-19 patient treated at Evans

Article
8/10/2020
Woman in wheelchair wearing a mask, being wheeled out of hospital surrounded by crowd applauding

During her stay, [Joyce Woffenden ] was also the first patient to receive convalescent plasma at EACH.

Recommended Content:

Coronavirus | Convalescent Plasma Collection Program
<< < 1 2 3 4 5  ... > >> 
Showing results 31 - 45 Page 3 of 21

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.