Back to Top Skip to main content Skip to sub-navigation

BACH behavioral health team honored with Army’s Wolf Pack Award

Military personnel standing in a room, listening to a speaker Blanchfield Army Community Hospital Commander Army Col. Patrick Birchfield and BACH staff listen as Army Medicine Chief of Staff and Chief of the Army Medical Department Civilian Corps Richard Beauchemin praised the team for its innovative process improvement initiative to streamline patient access to behavioral health resources within the hospital’s primary care clinics. (Photo by Maria Yager, Blanchfield Army Community Hospital.)

Recommended Content:

Warrior Care | Convalescent Plasma Collection Program

A team of soldiers and Army civilians at Blanchfield Army Community Hospital at Ft. Campbell, Kentucky has been formally recognized with the Army Wolf Pack Award for its innovative process improvement initiative that streamlined patient access to behavioral health resources.

The team from BACH was recognized for the second quarter of fiscal 2020 for its efforts to better incorporate the hospital’s behavioral health consultants within the hospital’s primary care clinics. During the initiative, which started in 2018, internal behavioral health consultants were assigned to each of BACH’s medical homes where beneficiaries receive their primary medical care.

Consultants supported healthy behavior changes such as increasing exercise, decreasing work or home stress, quitting smoking, cholesterol and blood pressure management, and weight management. They also helped patients develop plans for improving sleep, managing diabetes, managing chronic pain, migraine management and modifying alcohol use.

Army Surgeon General and Commanding General, Army Medical Command Lt. Gen. R. Scott Dingle; and Army Medicine Chief of Staff and Chief of the Army Medical Department Civilian Corps Richard Beauchemin presented the team with the award during a virtual ceremony Oct. 21.

The Wolf Pack Award recognizes exceptional teamwork by an integrated group of military and civilian team members in support of Army Medicine.

“You should be extremely pleased with the recognition being bestowed because there are many entries for the Wolf Pack Award,” Dingle told the group. “For you all to receive this extreme honor speaks volumes about the impact you and the entire team are having not just on the installation, but also in the entire United States Army.”

Army Col. Patrick Birchfield, the hospital commander said, “Having behavioral health consultants within our primary care clinics is a great benefit for all enrolled beneficiaries to receive behavioral health support, whether immediately following a primary care visit or scheduled at a later time. This system makes the referral process easy for both the patient and the medical team.”

BACH’s project focused on four areas: increasing referrals; improving integration into a holistic model of care; increasing self-referral appointments and quick hand-off of patients to behavioral health consultants; and removing barriers to referring patients.

The project more than doubled the number of face-to-face clinical encounters per day and decreased the patient no-show rate by 15%.

The team instituted multiple revisions and changes that enhanced the overall patient-centered medical experience, and streamlined patient access for numerous behavioral health needs including reformulating its methods as a result of the coronavirus pandemic.

“Most of my appointments have been and continue to be virtual health phone calls since the pandemic,” said Joan Lovett, one of the hospital’s behavioral health consultants. “My face-to-face appointments are increasing, but a lot of people still feel more comfortable with the phone calls.”

Each consultant sees eight to 13 patients per day either virtually or face-to-face, and the need for their service continues to grow.

“We’ve obviously seen an increase in stress, anxiety and depression because of the pandemic” said Lovett. The behavioral health consultants are committed to helping patients adjust to the “new normal.”

“Throughout the project, our team members met regularly, identifying measurable goals, implementing protocols and tracking the data. By the end of the project, we could see the success it provided to our beneficiaries, and we could share our model with other military treatment facilities within the military health system,” said Birchfield. “These efforts and their adjustments for continued success during the initiative, and, in light of the COVID response, illustrate exceptional teamwork and noteworthy outcomes by our team.”

To learn more about the Army Wolf Pack Award, visit their webpage.

You also may be interested in...

WICC Podcast

Photo
10/18/2021

Today’s female service member population is now at 17%.

Recommended Content:

Health Readiness | Warrior Care | Total Force Fitness

Warrior Care

Video
10/14/2021
Warrior Care

DOD HAS NO HIGHER PRIORITY THAN CARING FOR WOUNDED, ILL, AND INJURED SERVICE MEMBERS AND THE CAREGIVERS WHO SUPPORT THEM.

Recommended Content:

Warrior Care

MHS and MOS Town Hall: "Warrior Care"

Article
6/22/2021
Picture of Jonathan Morris

MHS and Military OneSource: To Your Health: A Discussion with Jonathan Morris from Warrior Care

Recommended Content:

Warrior Care | MHS and Military OneSource To Your Health

MHS Town Hall June 22 2021

Photo
6/22/2021
Picture of Jonathan Morris

MHS and Military OneSource presents a discussion with Jonathan Morris from Warrior Care.

Recommended Content:

Warrior Care

MHS and MOS: "Warrior Care" Town Hall

Video
6/22/2021
MHS and MOS: "Warrior Care" Town Hall

Jonathan Morris joins us to talk about Warrior Care and its importance

Recommended Content:

Warrior Care

Recovering airman finds a new path with OWF support

Article
4/23/2021
Air Force Tech Sgt. Adam Grimm  posing for a photo

Operation Warfighter (OWF) allows Recovering Service Members the opportunity to intern with over 200 federal agencies.

Recommended Content:

Warrior Care

Army Wounded Warrior perseveres despite COVID-19

Article
3/19/2021
Picture of military personnel wearing a face mask and shooting a bow and arrow

Army Wounded Warrior preserves through COVID-19 pandemic through continued physical activities.

Recommended Content:

Warrior Care | Coronavirus | MHS Toolkits and Branding Guidance | COVID-19 Vaccine Toolkit

Proactive communication remains paramount during COVID-19 pandemic

Article
2/16/2021
Two military personnel with mask on talking, while one is writing on a notepad

Open, honest and repetitive communication remains paramount during current pandemic.

Recommended Content:

MHS Toolkits and Branding Guidance | MHS Toolkits and Branding Guidance | Convalescent Plasma Collection Program | COVID-19 Vaccine Toolkit

Army leader finds rewarding position through Operation Warfighter

Article
2/5/2021
Image of Mr. Ortiz in uniform

Soldier turns Department of Commerce internship into full-time position.

Recommended Content:

Warrior Care

Blood donations remain vital for Service Member care

Article
2/3/2021
Man walking with assistance at a PT clinic

Putting a human face on the act of giving blood could help drive blood donations. And first-tme donors often become sustaining donors.

Recommended Content:

Heart Health Toolkit | Coronavirus | Convalescent Plasma Collection Program

One Marine’s journey to recovery through adaptive sports

Article
1/15/2021
Woman in wheelchair on podium; holding up prosthetic leg

Marine veteran Annika Hutsler credits Military Adaptive Sports for helping her transition to civilian life.

Recommended Content:

Warrior Care

OWF and DFAS support injured Soldier on his path to success

Article
1/8/2021
Two men holding onto an award

Soper is now a recruiter for DFAS’ “Hire a Hero Program.”

Recommended Content:

Warrior Care

DoD Compensation and Benefits Handbook

Publication
12/28/2020

The purpose of this handbook is to provide Service members and their support networks with a reference guide to answer some of the most pressing questions that arise for wounded, ill, and/or injured Service members.

Recommended Content:

Warrior Care | DoD Compensation and Benefits Handbook

OWF sailor finds a sense of purpose with ICE internship

Article
12/22/2020
Woman holding award plaque, surrounded by colleagues

OWF coordinates non-funded federal internships between qualified wounded, ill and injured service members and a variety of federal agencies..

Recommended Content:

Warrior Care

COVID-19 Convalescent plasma collection continues

Article
12/14/2020
Three units of CCP laying on a table

CCP has a one-year shelf life, so collected units will begin to expire in 2021.

Recommended Content:

Coronavirus | Convalescent Plasma Collection Program | COVID-19 Vaccine Toolkit | Armed Services Blood Program
<< < 1 2 3 4 5  ... > >> 
Showing results 1 - 15 Page 1 of 7

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.