Skip to main content

Military Health System

Important Notice about Pharmacy Operations

Change Healthcare Cyberattack Impact on MHS Pharmacy Operations. Read the statement to learn more. 

MHS GENESIS: Coming Soon to a Hawaii MTF Near You

Image of A naval doctor works on the new MHS GENESIS EHR. Navy Capt. Benjamin Lee is a Family Practice Physician at Branch Health Clinic Makalapa on Joint Base Pearl Harbor Hickam. He is a provider on the Gold Team and provides care to patients from infants to adults. (U.S. Army photo Macy Hinds)

On September 25, 2021, the Hawaii Military Health System, consisting of Tripler Army Medical Center, Naval Health Clinic Hawaii, Desmond T. Doss Health Clinic, and 15th Medical Group, will transition to the Department of Defense’s new electronic health record, MHS GENESIS.

When fully implemented, MHS GENESIS will provide a single health record for service members, veterans, and their families that can be accessed securely 24/7 from any electronic device. The new system offers enhanced, secure technology, integrating inpatient and outpatient health records across the continuum of care from the point of injury to the military medical treatment facility. Eventually MHS GENESIS will be used throughout the Department of Defense, offering a single electronic health records system servicing all military branches.

The MHS GENESIS Patient Portal will replace TRICARE Online. Starting September 25, patients will be able to utilize the Patient Portal to view their electronic health records; exchange secure messages with their health care team; schedule appointments; request prescription renewals; review clinical notes, referrals, and lab results; and much more.

Prior to September 25, patients should verify their personal information in DEERS and can do so by visiting their nearest military ID card office or going online to the milConnect page . Beneficiaries without a Common Access Card (CAC) will need to create a DS Logon Premium account at myaccess.dmdc.osd.mil/. Once patients have successfully created their DS Logon or accessed the website via their CAC, they will need to upgrade their account to “Premium Access”. Upon completion of the preliminary steps, patients will be able to access the new MHS GENESIS Patient Portal by logging on to the DS Logon page.

The MHS GENESIS launch follows months of extensive preparation, including up to 120 hours of staff training, internal infrastructure changes, and equipment upgrades. During the first few weeks, providers and patients can expect to experience reduced availability of appointments and increased wait times as providers and staff adjust to new work flows, processes, and clinical software.

Hawaii beneficiaries can help prepare for the transition to MHS GENESIS by 1) scheduling routine appointments as soon as possible; 2) verifying all personal information in DEERS is up-to-date; 3) ensuring DS Logon Premium access is established; and 4) maintaining hardcopies of healthcare referrals.

Navy Capt. Darryl Green, deputy director of Hawaii Market, stated, “To minimize challenges patients may experience before, during, and after our transition to MHS GENESIS, we have implemented several options for patients to conveniently access care and medical assistance 24/7. Options include the Military Health System Nurse Advice Line 800-874-2273, Doctor on Demand virtual medical and behavioral care, and TeleMynd virtual behavioral care. The transition challenges are temporary and we will resume regular operations as soon as possible.”

For more information about the new electronic health record, beneficiaries can visit the MHS GENESIS webpage.

You also may be interested in...

Topic
Feb 20, 2024

MHS GENESIS: The Electronic Health Record

MHS GENESIS is the Military Health System's modern electronic health record. When fully deployed, MHS GENESIS will provide a single health record for service members, veterans, and their families.

Article Around MHS
Jan 23, 2024

MHS GENESIS Deploying in Guam

U.S. Air Force personnel assigned to the 36th Medical Group learn to use the Military Health System Genesis program at Andersen Air Force Base, Guam, Jan. 12, 2024. MHS Genesis is an advanced electronic health record, that has replaced several legacy systems. (U.S. Air Force photo by Airman 1st Class Allon Lapaix)

With Andersen Air Force Base, Guam being a part of the last wave to have the MHS GENESIS go online, members at Andersen now have access to the same information and systems that are being utilized by other bases around the world.

Article
Jan 5, 2024

Ask the Doc: How Does MHS GENESIS Improve Patient Safety?

MHS GENESIS, the advanced electronic health record, has features that help improve safety and quality care for patients. (Photo: Robyn Mincher)

The Armed Forces Health Longitudinal Technology Application worked for what we needed back in 2002. Since then, technology and requirements have changed significantly—and the platform could not keep up. When the Department of Defense set out to replace AHLTA and the other legacy EHR systems, the primary requirement was two-fold: first, patient safety ...

Report
Jan 4, 2024

DHMS FY2023 Year in Review

.PDF | 5.07 MB

The Program Executive Office, Defense Healthcare Management Systems was chartered to transform the delivery of healthcare and advance data sharing through a modernized electronic health record for service members, Veterans, and their families. This Year in Review, “The End of the Beginning,” highlights our many FY2023 accomplishments and milestones.

Article
Sep 11, 2023

Defense Health Agency Using Virtual Tools to Enhance Health Care

U.S. Air Force Lt. Col. Brendt Feldt, a surgeon at Landstuhl Regional Medical Center’s Ear, Nose and Throat Clinic, conducts a virtual health appointment via synchronous video, April 7, 2020. In a session at the Defense Health Information Technology Symposium, key experts in health care IT discussed how leveraging technology, such as MHS Video Connect, can better connect patients and providers. (Photo: Marcy Sanchez)

MHS Video Connect is the primary digital health platform used by the DHA. The platform is a web-based platform that enable digital healthcare delivery between providers and patients. It can be operated on mobile or stationary devices in a place that is convenient for the patient and provider. It is also integrated into MHS GENESIS, providing a ...

Last Updated: November 14, 2023
Follow us on Instagram Follow us on LinkedIn Follow us on Facebook Follow us on X Follow us on YouTube Sign up on GovDelivery