Skip main navigation

Military Health System

Clear Your Browser Cache

This website has recently undergone changes. Users finding unexpected concerns may care to clear their browser's cache to ensure a seamless experience.

Virtual Education Center Provides Health Information to Patients

Image of U.S. Army Sgt. Henry Gross, a radiology specialist, drags a simulated patient to safety during Brooke Army Medical Center’s NCO and Soldier of the Year competition at Camp Bullis, Texas, in 2019. The Defense Health Agency’s Virtual Education Center will provide service members with the health and medical information they need to stay ready for the mission.  (U.S. Army photo by Jason W. Edwards). U.S. Army Sgt. Henry Gross, a radiology specialist, drags a simulated patient to safety during Brooke Army Medical Center’s NCO and Soldier of the Year competition at Camp Bullis, Texas, in 2019. The Defense Health Agency’s Virtual Education Center will provide service members with the health and medical information they need to stay ready for the mission. (U.S. Army photo by Jason W. Edwards)

The Defense Health Agency’s Education and Training Directorate launched the Virtual Education Center, a new online tool giving physicians and patients easier access to relevant and validated medical and health information. The VEC, which launched at Brooke Army Medical Center at Joint Base San Antonio, Texas, on Jan. 30, seeks to improve the quality of medical appointments and patient health by enhancing beneficiary education opportunities and resources.

According to the National Academy of Medicine, 90 million American adults have limited health literacy, which is associated with higher rates of hospitalization and higher use of emergency services and can result in billions of dollars in avoidable health care costs.

In 2020, the Naval Air Warfare Center Training Systems Division performed an in-depth analysis of patient education across the Military Health System for DHA, which examined the current state of patient education and effective best practices throughout the organization.

Results revealed that patient education across the MHS was fragmented, left up to individual military hospitals or clinics and providers to provide patient education. One of the primary recommendations from the analysis was to invest in a single patient-centric education platform to allow persistent access to patient education, which can include information about preventive health and hospital or clinic-specific resources. This was the catalyst for the development of the VEC.

U.S. Army Maj. (Dr.) Kayla Jaeger, chief of Adolescent and Young Adult Medicine, discusses contraception options with a patient, U.S. Air Force Capt. Jacqueline Wade, while Benesha Jackson, a licensed vocational nurse, gathers instruments for an exam at the Capt. Jennifer M. Moreno Primary Care Clinic, Fort Sam Houston, Texas in 2021.  (U.S. Army photo by Jason W. Edwards) U.S. Army Maj. (Dr.) Kayla Jaeger, chief of Adolescent and Young Adult Medicine, discusses contraception options with a patient, U.S. Air Force Capt. Jacqueline Wade, while Benesha Jackson, a licensed vocational nurse, gathers instruments for an exam at the Capt. Jennifer M. Moreno Primary Care Clinic, Fort Sam Houston, Texas in 2021. (U.S. Army photo by Jason W. Edwards)

U.S. Army Col. Maria Molina, deputy director of DHA’s Education and Training directorate, said the VEC will improve provider-beneficiary collaboration, promote wellness, and unify patient education across the DHA.

“Providing patients with reputable, DHA-validated sources will empower patients to educate themselves and better participate in their health care management,” said Molina, who is also a doctor of obstetrics and gynecology.

“Health care providers can send factual medical information directly to patients by email or text following their appointments to aid in their recovery, treatment, or improve their overall health.”

During the VEC’s initial six-month pilot, providers and patients in women’s health, pediatrics, urology, pulmonology, behavioral health, gastroenterology, internal medicine, and infectious disease clinics can access nearly 50,000 educational resources covering over 60 medical specialties from more than 230 organizations.

Health care providers can send case-specific medical information directly to patients by email, and patients can research medical conditions, ways to stay healthy, and develop their own personal dashboard.

U.S. Army Brig. Gen. Deydre Teyhen, commanding general at Brooke Army Medical Center and deputy market director for the San Antonio market, said providing service members with accurate, timely health and medical information ensures they stay healthy and deployable, improving the readiness of the force.

“The health and readiness of our service members is paramount,” Teyhen said. “The VEC provides our medical professionals an up-to-date, validated tool for educating service members on everything from dental care to injury prevention. This translates to better health and wellness and deployment readiness.”

Providers and patients at the Capt. Jennifer M. Moreno Primary Care Clinic and McWethy Troop Medical Clinic will have access to the VEC beginning on Feb. 27. Following the six-month VEC pilot, a full rollout of the tool across all DHA hospitals and clinics is planned.

Additionally, work has begun to integrate this tool into the MHS GENESIS electronic medical record to create a seamless workflow for providers and health educators.

“Educating patients is critical to providing quality health care and improving force readiness,” Molina said. “Knowledgeable patients are more likely to use fewer emergency services, are better prepared to follow treatment instructions, and are more capable of asking informed questions during appointments.”

You also may be interested in...

Topic
Mar 12, 2024

Information for Providers

This page is specifically for providers at military hospitals and clinics and TRICARE-authorized providers. Find information about training, how to become a TRICARE provider and other provider-focused information.

Article Around MHS
Mar 11, 2024

Expeditionary Medical Facility 150 Alpha Provides Role 3 Medical Capability During 1st Med Bn Marine Corps Combat Readiness Evaluation

Sailors from Expeditionary Medical Facility 150 Alpha receive a simulated patient from 1st Medical Battalion on Feb. 27, 2024, aboard Naval Expeditionary Medical Training Institute, Marine Corps Base Camp Pendleton.  (Photo: Petty Officer 2nd Class Stevon Duren )

Sailors from Expeditionary Medical Facility 150 Alpha provided the Role 3 medical capability during the 1st Medical Battalion, 1st Marine Logistics Group, Marine Corps Combat Readiness Evaluation from Feb. 26 through March 1, 2024, aboard Naval Expeditionary Medical Training Institute.

Article Around MHS
Mar 4, 2024

METC Educators and USU CAHS Support Enlisted Service Members

An instructor with the Medical Education and Training Campus addresses service members during a classroom session.

The Medical Education and Training Campus is a branch campus of the Uniformed Services University of the Health Sciences College of Allied Health Sciences. Together they enable Army, Air Force, Navy, and Coast Guard students to earn college credits in specific medical specialty training programs during their military enlistment.

Article Around MHS
Jan 23, 2024

MHS GENESIS Deploying in Guam

U.S. Air Force personnel assigned to the 36th Medical Group learn to use the Military Health System Genesis program at Andersen Air Force Base, Guam, Jan. 12, 2024. MHS Genesis is an advanced electronic health record, that has replaced several legacy systems. (U.S. Air Force photo by Airman 1st Class Allon Lapaix)

With Andersen Air Force Base, Guam being a part of the last wave to have the MHS GENESIS go online, members at Andersen now have access to the same information and systems that are being utilized by other bases around the world.

Calendar Event
Jan 22, 2024

Acute Concussion Care Pathway: MACE 2 & PRA Training

The Traumatic Brain Injury Center of Excellence hosts a combined Military Acute Concussion Evaluation 2 and Progressive Return to Activity clinical recommendation virtual training. Attendees may earn two CEUs through the Defense Health Agency Continuing Education Program Office.

Article
Jan 5, 2024

Ask the Doc: How Does MHS GENESIS Improve Patient Safety?

MHS GENESIS, the advanced electronic health record, has features that help improve safety and quality care for patients. (Photo: Robyn Mincher)

The Armed Forces Health Longitudinal Technology Application worked for what we needed back in 2002. Since then, technology and requirements have changed significantly—and the platform could not keep up. When the Department of Defense set out to replace AHLTA and the other legacy EHR systems, the primary requirement was two-fold: first, patient safety ...

Report
Jan 4, 2024

DHMS FY2023 Year in Review

.PDF | 5.07 MB

The Program Executive Office, Defense Healthcare Management Systems was chartered to transform the delivery of healthcare and advance data sharing through a modernized electronic health record for service members, Veterans, and their families. This Year in Review, “The End of the Beginning,” highlights our many FY2023 accomplishments and milestones.

Skip subpage navigation
Refine your search
Last Updated: November 14, 2023
Follow us on Instagram Follow us on LinkedIn Follow us on Facebook Follow us on X Follow us on YouTube Sign up on GovDelivery