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Get quick and easy answers to your most frequently asked questions.

Please note that this is not a secure site.  Do not add protected health information (PHI) or personally identifiable information (PII) in your message to us.  This includes information such as:

  • Social security numbers
  • Dates of birth
  • Health conditions
  • Treatments
  • Or, other information that should be protected

Need Help with MHS GENESIS?For information on how the Military Health System protects your sensitive information, visit the Defense Health Agency Privacy and Civil Liberties Office.

Need Help with the MHS GENESIS Patient Portal?

Do you need technical help getting access to your records or information in the MHS GENESIS Patient Portal? You can call 1-800-600-9332 or DSN 312-838-3000. They are available 24-hours.

  • Are you overseas? You can find country-specific support on the MHS GENESIS page.
  • Do you have a CAC? You can get help via chat and email at the GSC online services portal.
  • Can’t get access to DS Logon? You can visit milConnect. Or call 800-538-9552.

Contact Us About...

  • TRICARE Medical and Pharmacy Issues
  • Report Healthcare-related Fraud
  • Submit a FOIA Request
  • Report an Issue with this Website

    Please note this is not a secure site. Do not add protected health information (PHI) or personally identifiable information (PII) in your message to us. This includes information such as:

    • Social Security numbers
    • Dates of birth
    • Health conditions
    • Treatments
    • Any other information that should be protected
    * Denotes Required Field
  • Rules for Doing Research in the MHS
  • Speakers Bureau Request
  • Other Topics
    Contact Us: Other Topics

    Please note this is not a secure site. Do not add protected health information (PHI) or personally identifiable information (PII) in your message to us. This includes information such as:

    • Social Security numbers
    • Dates of birth
    • Health conditions
    • Treatments
    • Any other information that should be protected
    * Denotes Required Field
     

Get Support

Goes to safehelpline.org. DoD Safe Helpline. Sexual Assault Support for the DoD Community. safehelpline.org. 877-995-5247 Goes to veteranscrisisline.net. Veterans Crisis Line. Dial 998 then press 1.

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Last Updated: November 28, 2023
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