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Children in CONUS MHS
Customer Service

  Problem Getting Help from Customer Service Problem Finding/Understanding Written Material Problem with Paperwork
All Children 50 48 48
Age Group
Under Age 6 51 51 48
  Benchmark 56 64 55
6-12 Years 51 46 47
  Benchmark 61 61 56
13-17 Years * 49 47 50
  Benchmark NA NA NA
Enrollment Group
Prime Enrollees 52 51 48
  Enrollees with Military PCM 53 52 49
  Enrollees with Civilian PCM 50 50 46
Non-enrolled Beneficiaries 49 44 51
Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates benchmark not available
*Benchmarks are only available for children under age 6 and 6 to 12-year-olds.
*** Indicates significance not available
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Click below to view this table by other groups
All CONUS MHS Children   Children in Regions 1, 2 & 5   Children in Regions 6, 9-12 & Alaska   Children in Regions 3, 4 & 7/8