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Children in New Regions (1, 2, & 5)
Customer Service

  Problem Getting Help from Customer Service Problem Finding/Understanding Written Material Problem with Paperwork
All Children 44 44 46
Age Group
Under Age 6 44 40 44
  Benchmark 56 64 55
6-12 Years 43 45 46
  Benchmark 61 61 56
13-17 Years * 45 46 46
  Benchmark NA NA NA
Enrollment Group
Prime Enrollees 43 46 44
  Enrollees with Military PCM 45 49 46
  Enrollees with Civilian PCM 40 44 42
Non-enrolled Beneficiaries 45 42 49
Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates benchmark not available
*Benchmarks are only available for children under age 6 and 6 to 12-year-olds.
*** Indicates significance not available
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Click below to view this table by other groups
All CONUS MHS Children   Children in Regions 1, 2 & 5   Children in Regions 6, 9-12 & Alaska   Children in Regions 3, 4 & 7/8