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Children in Mature Regions (6, 9-12, & Alaska)
Customer Service

  Problem Getting Help from Customer Service Problem Finding/Understanding Written Material Problem with Paperwork
All Children 57 51 50
Age Group
Under Age 6 57 57 49
  Benchmark 56 64 55
6-12 Years 58 51 47
  Benchmark 61 61 56
13-17 Years * 56 46 54
  Benchmark NA NA NA
Enrollment Group
Prime Enrollees 60 55 50
  Enrollees with Military PCM 63 58 52
  Enrollees with Civilian PCM 57 53 47
Non-enrolled Beneficiaries 54 45 51
Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates benchmark not available
*Benchmarks are only available for children under age 6 and 6 to 12-year-olds.
*** Indicates significance not available
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Click below to view this table by other groups
All CONUS MHS Children   Children in Regions 1, 2 & 5   Children in Regions 6, 9-12 & Alaska   Children in Regions 3, 4 & 7/8