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Children in Mature Regions (6, 9-12, & Alaska)
2002 Composite Scores

  Ease of Access Communication and Customer Service Parents' Ratings Primary Care
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Claims Processing Courteous and Helpful Office Staff Customer Service Personal Doctor or Nurse Health Care Specialty Care Health Plan Primary Care Manager
Trends
All Children 78 77 88 86 90 53 72 67 69 60 72
Age Group
Under Age 6 78 77 84 83 88 54 74 66 70 63 72
  Benchmark 82 84 90 NA 93 58 81 79 73 68 NA
6-12 Years 78 77 87 86 90 52 72 67 67 58 73
  Benchmark 81 83 92 NA 93 59 80 78 74 67 NA
13-17 Years * 78 78 91 86 92 52 68 68 68 58 71
  Benchmark NA NA NA NA NA NA NA NA NA NA NA
Enrollment Group
Prime Enrollees 76 75 87 87 89 55 70 65 67 61 72
  Enrollees with Military PCM 77 74 86 86 89 58 69 63 68 61 68
  Enrollees with Civilian PCM 74 79 88 88 90 52 73 71 67 62 83
Non-enrolled Beneficiaries 84 85 93 84 94 50 74 74 75 58 NP
Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates benchmark not available
NP Indicates not enrolled in TRICARE Prime
*Benchmarks are only available for children under age 6 and 6 to 12-year-olds.
*** Indicates significance not available
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Click below to view this table by other groups
All CONUS MHS Children   Children in Regions 1, 2 & 5   Children in Regions 6, 9-12 & Alaska   Children in Regions 3, 4 & 7/8