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Children in Other Regions (3, 4, & 7/8)
2002 Composite Scores

  Ease of Access Communication and Customer Service Parents' Ratings Primary Care
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Claims Processing Courteous and Helpful Office Staff Customer Service Personal Doctor or Nurse Health Care Specialty Care Health Plan Primary Care Manager
Trends
All Children 78 79 89 82 90 50 72 68 74 56 75
Age Group
Under Age 6 76 79 85 82 89 54 73 65 75 57 77
  Benchmark 82 84 90 NA 93 58 81 79 73 68 NA
6-12 Years 79 78 89 82 90 48 73 70 77 57 75
  Benchmark 81 83 92 NA 93 59 80 78 74 67 NA
13-17 Years * 78 81 90 83 92 49 69 70 70 54 73
  Benchmark NA NA NA NA NA NA NA NA NA NA NA
Enrollment Group
Prime Enrollees 76 77 87 82 88 52 69 65 75 57 75
  Enrollees with Military PCM 76 74 86 83 87 52 69 63 73 57 71
  Enrollees with Civilian PCM 76 84 89 82 91 53 70 72 81 60 87
Non-enrolled Beneficiaries 83 85 93 84 95 49 76 76 73 57 NP
Source: 2002 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates benchmark not available
NP Indicates not enrolled in TRICARE Prime
*Benchmarks are only available for children under age 6 and 6 to 12-year-olds.
*** Indicates significance not available
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All CONUS MHS Children   Children in Regions 1, 2 & 5   Children in Regions 6, 9-12 & Alaska   Children in Regions 3, 4 & 7/8