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Prime Enrollees , All Regions
2009 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Trends
Benchmark 82 84 92 79 85 57 70 78 77 91 83
US MHS 74 73 90 78 85 61 57 70 72 90 78
ARMY 69 66 89 77 84 58 52 71 69 89 77
NAVY 71 71 90 74 85 57 54 68 71 90 78
AIR FORCE 74 71 87 79 84 61 54 65 73 91 82
OTHER 79 83 91 80 86 65 64 73 73 90 77
NORTH 72 72 90 75 83 59 55 70 71 90 79
North Army 67 65 88 73 79 56 50 71 70 90 80
North Navy 70 68 88 71 84 56 53 68 73 90 76
North Air Force 71 69 87 77 79 59 52 64 71 91 84
North Other 78 84 92 80 86 63 62 73 71 89 78
SOUTH 76 75 89 80 85 63 58 71 72 90 77
South Army 73 67 89 82 84 60 52 72 70 89 76
South Navy 73 75 90 76 86 62 57 72 68 89 78
South Air Force 76 71 87 78 83 62 55 67 73 91 82
South Other 80 82 89 80 85 66 65 72 74 91 75
WEST 74 73 90 79 88 61 57 70 72 90 78
West Army 69 66 89 77 89 60 54 71 70 90 75
West Navy 71 71 91 76 86 57 55 67 71 90 80
West Air Force 74 72 87 81 88 62 55 64 73 91 80
West Other 80 84 92 81 88 65 65 74 74 90 79
OVERSEAS 72 74 90 76 82 56 53 66 68 90 79
Overseas Europe 73 75 90 77 85 58 56 65 68 90 78
Overseas Pacific 70 72 90 74 73 53 50 66 67 89 78
Overseas Latin America 70 80 91 86 85 60 62 79 63 88 78
Source: 2009 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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