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Prime Enrollees , All Regions Claims Processing Claims Handled in a Reasonable Time |
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| 2007 | 2008 | 2009 | Trend | |
| Benchmark | 83 | 83 | 84 | 0 |
| US MHS | 83 | 84 | 84 | 2 |
| ARMY | 82 | 83 | 82 | 1 |
| NAVY | 82 | 83 | 85 | 3 |
| AIR FORCE | 84 | 83 | 84 | 0 |
| OTHER | 82 | 84 | 85 | 2 |
| NORTH | 81 | 82 | 82 | 2 |
| North Army | 81 | 82 | 78 | -3 |
| North Navy | 82 | 81 | 84 | 1 |
| North Air Force | 83 | 82 | 80 | -3 |
| North Other | 80 | 83 | 85 | 4 |
| SOUTH | 81 | 81 | 84 | 2 |
| South Army | 81 | 80 | 82 | 1 |
| South Navy | 82 | 83 | 87 | 5 |
| South Air Force | 80 | 79 | 82 | 2 |
| South Other | 82 | 83 | 84 | 2 |
| WEST | 86 | 87 | 87 | 1 |
| West Army | 86 | 87 | 88 | 2 |
| West Navy | 83 | 88 | 86 | 3 |
| West Air Force | 87 | 87 | 87 | 0 |
| West Other | 85 | 87 | 87 | 1 |
| OVERSEAS | 77 | 79 | 79 | 2 |
| Overseas Europe | 77 | 83 | 83 | 6 |
| Overseas Pacific | 74 | 71 | 69 | -5 |
| Overseas Latin America | 90 | 77 | 83 | -7 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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