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Prime Enrollees , South Army
2009 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 82 84 92 79 85 57 70 78 77 91 83
US MHS 74 73 90 78 85 61 57 70 72 90 78
ARMY 69 66 89 77 84 58 52 71 69 89 77
SOUTH 76 75 89 80 85 63 58 71 72 90 77
South Army 73 67 89 82 84 60 52 72 70 89 76
Bayne-Jones ACH 79 62 *** *** 85 60 42 91 75 85 70
Brooke AMC 72 70 86 *** 82 64 58 75 72 91 77
Darnall ACH 71 64 83 85 81 55 44 62 61 89 74
Eisenhower AMC 75 69 90 87 91 66 60 75 79 88 82
Fox AHC 74 74 90 83 83 57 53 67 80 90 79
Lyster ACH 83 73 94 82 92 61 59 79 70 90 72
Martin ACH 75 72 90 *** 90 66 54 72 74 88 78
Moncrief ACH 87 81 94 86 89 70 74 79 75 91 83
Reynolds ACH 68 73 89 *** 85 66 51 72 61 85 78
Winn ACH 68 68 93 *** 85 55 51 76 53 90 71
Source: 2009 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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