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Prime Enrollees , South Navy
2009 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 82 84 92 79 85 57 70 78 77 91 83
US MHS 74 73 90 78 85 61 57 70 72 90 78
NAVY 71 71 90 74 85 57 54 68 71 90 78
SOUTH 76 75 89 80 85 63 58 71 72 90 77
South Navy 73 75 90 76 86 62 57 72 68 89 78
NBHC Mayport 70 76 85 69 86 64 54 73 75 91 83
NH Beaufort 73 76 89 *** 89 59 59 79 66 92 85
NH Charleston 81 86 99 87 90 59 59 69 67 89 78
NH Corpus Christi 74 72 89 88 89 66 56 69 72 94 81
NH Jacksonville 75 73 88 75 78 63 56 70 73 88 77
NH Pensacola 73 79 93 75 88 64 60 78 69 90 79
Source: 2009 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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