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Prime Enrollees , West Air Force 2009 Composite Scores |
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| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors | |||||||
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors# | |
| Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83 |
| US MHS | 74 | 73 | 90 | 78 | 85 | 61 | 57 | 70 | 72 | 90 | 78 |
| AIR FORCE | 74 | 71 | 87 | 79 | 84 | 61 | 54 | 65 | 73 | 91 | 82 |
| WEST | 74 | 73 | 90 | 79 | 88 | 61 | 57 | 70 | 72 | 90 | 78 |
| West Air Force | 74 | 72 | 87 | 81 | 88 | 62 | 55 | 64 | 73 | 91 | 80 |
| 10th Med Grp-USAF Academy | 74 | 76 | 88 | 78 | 81 | 57 | 56 | 72 | 69 | 86 | 81 |
| 15th Med Grp-Hickam | 65 | 73 | 86 | *** | *** | 57 | 47 | 55 | 75 | 89 | 87 |
| 21st Med Grp-Peterson | 71 | 68 | 80 | 77 | 86 | 61 | 57 | 53 | 73 | 94 | 80 |
| 30th Med Grp-Vandenberg | 76 | 70 | 87 | 83 | 87 | 70 | 55 | 67 | 74 | 90 | 86 |
| 341st Med Grp-Malmstrom | 77 | 71 | 88 | 88 | 98 | 65 | 53 | 60 | 79 | 91 | 81 |
| 355th Med Grp-Davis Monthan | 72 | 66 | 87 | 82 | 88 | 58 | 51 | 60 | 73 | 93 | *** |
| 366th Med Grp-Mountain Home | 75 | 69 | 98 | *** | 83 | 56 | 52 | 70 | 85 | 86 | *** |
| 377th Med Grp-Kirtland | 67 | 67 | 78 | 76 | 80 | 48 | 44 | 59 | 66 | 88 | 79 |
| 3rd Med Grp-Elmendorf | 70 | 73 | 93 | 87 | 91 | 61 | 60 | 72 | 77 | 90 | 72 |
| 509th Med Grp-Whiteman | 82 | 81 | 86 | 91 | 96 | 66 | 58 | 68 | 73 | 89 | 81 |
| 55th Med Grp-Offutt | 79 | 74 | 92 | 80 | 84 | 61 | 54 | 61 | 73 | 93 | 80 |
| 56th Med Grp-Luke | 82 | 76 | 88 | 86 | 91 | 75 | 61 | 74 | 77 | 95 | 74 |
| 5th Med Grp-Minot | 70 | 69 | 86 | *** | 96 | 61 | 48 | 51 | 73 | 92 | 82 |
| 60th Med Grp-Travis | 71 | 70 | 85 | 73 | 90 | 58 | 53 | 59 | 73 | 89 | 86 |
| 61st Med Squad-Los Angeles | 73 | 70 | 81 | 76 | 85 | 64 | 52 | 64 | 73 | 92 | *** |
| 75th Med Grp-Hill | 79 | 75 | 92 | 92 | 86 | 71 | 60 | 69 | 73 | 90 | 83 |
| 90th Med Grp-F.E. Warren | 79 | 72 | 94 | *** | 92 | 61 | 48 | 59 | 74 | 91 | 82 |
| 92nd Med Grp-Fairchild | 75 | 71 | 91 | 75 | 90 | 65 | 55 | 68 | 75 | 93 | 83 |
| 95th Med Grp-Edwards | 80 | 82 | 84 | 79 | 93 | 70 | 60 | 70 | 73 | 89 | 75 |
| 99th Med Grp-O'Callaghan Hosp | 74 | 70 | 90 | 80 | 91 | 65 | 55 | 72 | 71 | 92 | *** |
| West Region-Air force | 73 | 77 | 88 | 87 | 86 | 61 | 57 | 63 | 70 | 90 | 80 |
| Source: 2009 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page | |||||||||||
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