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Prime Enrollees , West Air Force
2009 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 82 84 92 79 85 57 70 78 77 91 83
US MHS 74 73 90 78 85 61 57 70 72 90 78
AIR FORCE 74 71 87 79 84 61 54 65 73 91 82
WEST 74 73 90 79 88 61 57 70 72 90 78
West Air Force 74 72 87 81 88 62 55 64 73 91 80
10th Med Grp-USAF Academy 74 76 88 78 81 57 56 72 69 86 81
15th Med Grp-Hickam 65 73 86 *** *** 57 47 55 75 89 87
21st Med Grp-Peterson 71 68 80 77 86 61 57 53 73 94 80
30th Med Grp-Vandenberg 76 70 87 83 87 70 55 67 74 90 86
341st Med Grp-Malmstrom 77 71 88 88 98 65 53 60 79 91 81
355th Med Grp-Davis Monthan 72 66 87 82 88 58 51 60 73 93 ***
366th Med Grp-Mountain Home 75 69 98 *** 83 56 52 70 85 86 ***
377th Med Grp-Kirtland 67 67 78 76 80 48 44 59 66 88 79
3rd Med Grp-Elmendorf 70 73 93 87 91 61 60 72 77 90 72
509th Med Grp-Whiteman 82 81 86 91 96 66 58 68 73 89 81
55th Med Grp-Offutt 79 74 92 80 84 61 54 61 73 93 80
56th Med Grp-Luke 82 76 88 86 91 75 61 74 77 95 74
5th Med Grp-Minot 70 69 86 *** 96 61 48 51 73 92 82
60th Med Grp-Travis 71 70 85 73 90 58 53 59 73 89 86
61st Med Squad-Los Angeles 73 70 81 76 85 64 52 64 73 92 ***
75th Med Grp-Hill 79 75 92 92 86 71 60 69 73 90 83
90th Med Grp-F.E. Warren 79 72 94 *** 92 61 48 59 74 91 82
92nd Med Grp-Fairchild 75 71 91 75 90 65 55 68 75 93 83
95th Med Grp-Edwards 80 82 84 79 93 70 60 70 73 89 75
99th Med Grp-O'Callaghan Hosp 74 70 90 80 91 65 55 72 71 92 ***
West Region-Air force 73 77 88 87 86 61 57 63 70 90 80
Source: 2009 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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