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Prime Enrollees , Overseas Europe 2009 Composite Scores |
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| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors | |||||||
| Getting Needed Care# | Getting Care Quickly# | How Well Doctors Communicate# | Customer Service# | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors# | |
| Benchmark | 82 | 84 | 92 | 79 | 85 | 57 | 70 | 78 | 77 | 91 | 83 |
| US MHS | 74 | 73 | 90 | 78 | 85 | 61 | 57 | 70 | 72 | 90 | 78 |
| OVERSEAS | 72 | 74 | 90 | 76 | 82 | 56 | 53 | 66 | 68 | 90 | 79 |
| Overseas Europe | 73 | 75 | 90 | 77 | 85 | 58 | 56 | 65 | 68 | 90 | 78 |
| 48th Med Grp-Lakenheath | 82 | 79 | 86 | *** | 84 | 58 | 60 | 64 | 76 | 89 | 83 |
| 52nd Med Grp-Spangdahlem | 71 | 78 | 87 | 79 | 89 | 61 | 48 | 63 | 70 | 94 | 84 |
| 86th Med Grp-Ramstein | 70 | 69 | 86 | *** | *** | 55 | 50 | 51 | 72 | 94 | 88 |
| Europe-Navy | *** | *** | *** | *** | *** | 83 | 79 | *** | *** | 100 | *** |
| Heidelberg Meddac | 69 | 72 | 94 | *** | 91 | 56 | 48 | 68 | 71 | 91 | 79 |
| Landstuhl Regional Medcen | 70 | 74 | 82 | *** | 77 | 57 | 57 | 63 | 66 | 89 | 81 |
| NH Sigonella | 80 | 85 | 95 | *** | *** | 61 | 64 | 82 | 72 | 92 | 78 |
| Wuerzburg Meddac | 76 | 74 | 98 | *** | 92 | 54 | 58 | 63 | 57 | 88 | 68 |
| Source: 2009 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page | |||||||||||
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