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Prime Enrollees , North Air Force
2009 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care# Getting Care Quickly# How Well Doctors Communicate# Customer Service# Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors#
Benchmark 82 84 92 79 85 57 70 78 77 91 83
US MHS 74 73 90 78 85 61 57 70 72 90 78
AIR FORCE 74 71 87 79 84 61 54 65 73 91 82
NORTH 72 72 90 75 83 59 55 70 71 90 79
North Air Force 71 69 87 77 79 59 52 64 71 91 84
1st Med Grp-Langley 62 74 91 64 91 63 55 68 68 89 77
305th Med Grp-McGuire 80 60 90 *** 63 58 47 53 71 90 83
375th Med Grp-Scott 82 81 87 86 94 60 57 64 72 92 84
66th Med Grp-Hanscom 77 70 93 81 87 55 53 66 72 90 81
74th Med Grp-Wright-Patterson 70 74 86 87 76 62 58 67 68 92 ***
89th Med Grp-Andrews 62 66 92 79 79 58 51 70 74 93 89
North Region-Air force 80 75 94 *** *** 58 57 59 76 94 82
Source: 2009 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
# Indicates change to composite
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