Enrollees with Military PCM , 2009 Composite Scores, All Regions


Enrollees with Military PCM , All Regions 2009 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care#	Getting Care Quickly#	How Well Doctors Communicate#	Customer Service#	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors#
Trends
Benchmark	82	84	92	79	85	57	70	78	77	91	83
US MHS	71	69	89	76	84	59	53	68	71	90	79
ARMY	69	66	89	76	84	58	52	70	69	90	77
NAVY	70	70	90	73	84	57	53	67	71	90	78
AIR FORCE	74	71	87	78	84	61	53	65	72	91	82
OTHER	78	82	92	79	83	57	60	72	69	90	80
NORTH	69	67	89	73	81	56	51	68	70	90	79
North Army	67	64	88	72	79	56	50	71	69	90	80
North Navy	69	67	89	71	84	56	52	67	73	91	76
North Air Force	71	68	88	76	79	58	51	63	70	91	84
North Other	76	79	93	78	79	54	57	69	65	89	80
SOUTH	74	71	88	78	84	61	54	69	71	90	79
South Army	73	67	89	81	84	60	51	70	70	89	76
South Navy	72	74	89	76	84	61	57	71	68	90	77
South Air Force	75	70	86	77	83	62	54	67	73	91	82
South Other	80	87	92	80	84	59	64	72	73	91	80
WEST	71	70	89	78	87	59	54	67	71	90	78
West Army	68	66	89	77	88	60	53	71	70	90	74
West Navy	71	70	91	75	85	56	53	66	70	90	79
West Air Force	74	71	87	81	87	61	54	64	73	91	80
West Other	77	83	92	78	86	60	62	75	72	90	78
OVERSEAS	71	74	90	76	81	55	53	66	67	90	79
Overseas Europe	72	75	90	77	84	56	56	65	68	91	78
Overseas Pacific	68	72	90	74	72	53	49	67	67	89	80
Overseas Latin America	70	81	92	*******	85	55	60	78	60	88	83
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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