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Enrollees with Military PCM , All Regions Customer Service 2009 |
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| Getting Information | Courteous Customer Service | |
| Benchmark | 71 | 87 |
| US MHS | 68 | 84 |
| ARMY | 70 | 83 |
| NAVY | 64 | 83 |
| AIR FORCE | 71 | 86 |
| OTHER | 69 | 88 |
| NORTH | 64 | 81 |
| North Army | 65 | 79 |
| North Navy | 61 | 81 |
| North Air Force | 68 | 84 |
| North Other | 66 | 89 |
| SOUTH | 72 | 85 |
| South Army | 78 | 84 |
| South Navy | 66 | 86 |
| South Air Force | 69 | 84 |
| South Other | 71 | 89 |
| WEST | 70 | 86 |
| West Army | 69 | 86 |
| West Navy | 67 | 83 |
| West Air Force | 75 | 88 |
| West Other | 71 | 86 |
| OVERSEAS | 70 | 82 |
| Overseas Europe | 72 | 82 |
| Overseas Pacific | 66 | 82 |
| Overseas Latin America | *** | *** |
| Source: 2009 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
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