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Enrollees with Military PCM , All Regions Claims Processing Claims Handled Correctly |
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| 2007 | 2008 | 2009 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 84 | 84 | 85 | 1 |
| ARMY | 85 | 85 | 85 | 1 |
| NAVY | 83 | 83 | 84 | 0 |
| AIR FORCE | 84 | 85 | 85 | 0 |
| OTHER | 82 | 84 | 85 | 3 |
| NORTH | 83 | 81 | 82 | -2 |
| North Army | 86 | 82 | 81 | -5 |
| North Navy | 85 | 77 | 84 | -2 |
| North Air Force | 81 | 82 | 78 | -3 |
| North Other | 76 | 83 | 82 | 7 |
| SOUTH | 82 | 83 | 85 | 2 |
| South Army | 84 | 84 | 86 | 2 |
| South Navy | 82 | 83 | 84 | 2 |
| South Air Force | 82 | 82 | 84 | 2 |
| South Other | 82 | 84 | 85 | 3 |
| WEST | 86 | 89 | 88 | 2 |
| West Army | 85 | 89 | 90 | 5 |
| West Navy | 83 | 93 | 85 | 2 |
| West Air Force | 88 | 89 | 88 | 0 |
| West Other | 89 | 85 | 89 | 0 |
| OVERSEAS | 81 | 84 | 84 | 3 |
| Overseas Europe | 81 | 88 | 86 | 6 |
| Overseas Pacific | 76 | 73 | 75 | -1 |
| Overseas Latin America | 97 | *** | 86 | -11 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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