Enrollees with Military PCM , 2009 Composite Scores, North Other


Enrollees with Military PCM , North Other 2009 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care#	Getting Care Quickly#	How Well Doctors Communicate#	Customer Service#	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors#
Benchmark	82	84	92	79	85	57	70	78	77	91	83
US MHS	71	69	89	76	84	59	53	68	71	90	79
OTHER	78	82	92	79	83	57	60	72	69	90	80
NORTH	69	67	89	73	81	56	51	68	70	90	79
North Other	76	79	93	78	79	54	57	69	65	89	80
North Region-Other	75	80	91	89	88	64	46	52	58	89	84
Out of Catchment North Region	77	79	93	75	81	52	59	71	67	88	*******
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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