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Enrollees with Military PCM , South Air Force
Claims Processing

Claims Handled in a Reasonable Time
  2007 2008 2009 Trend
Benchmark 83 83 84 0
US MHS 82 83 83 1
AIR FORCE 83 83 83 0
SOUTH 80 80 83 2
South Air Force 80 80 82 2
12th Med Grp-Randolph 63 83 85 22
14th Med Grp-Columbus 82 84 86 3
16th Med Grp-Hurlburt Field 77 84 70 -7
17th Med Grp-Goodfellow 86 82 89 3
20th Med Grp-Shaw 81 78 80 -1
2nd Med Grp-Barksdale 84 72 66 -17
314th Med Grp-Little Rock 82 80 81 -1
325th Med Grp-Tyndall 81 80 77 -4
347th Med Grp-Moody *** *** 91 ***
42nd Med Grp-Maxwell 72 81 86 14
437th Med Grp-Charleston 77 *** 90 12
45th Med Grp-Patrick 85 80 83 -2
59th Med Wing-Lackland 83 74 72 -11
6th Med Grp-MacDill 74 86 82 8
72nd Med Grp-Tinker 73 80 79 6
78th Med Grp-Robins 81 85 89 8
7th Med Grp-Dyess 82 80 86 4
81st Med Grp-Keesler 77 82 83 6
82nd Med Grp-Sheppard 75 79 83 8
96th Med Grp-Eglin 84 76 84 -1
South Region-Air force 85 84 92 7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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