Enrollees with Military PCM , 2009 Composite Scores, West Army


Enrollees with Military PCM , West Army 2009 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care#	Getting Care Quickly#	How Well Doctors Communicate#	Customer Service#	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors#
Benchmark	82	84	92	79	85	57	70	78	77	91	83
US MHS	71	69	89	76	84	59	53	68	71	90	79
ARMY	69	66	89	76	84	58	52	70	69	90	77
WEST	71	70	89	78	87	59	54	67	71	90	78
West Army	68	66	89	77	88	60	53	71	70	90	74
Bassett ACH	69	53	81	*******	95	47	41	58	73	88	76
Evans ACH	76	76	88	84	92	66	66	70	86	92	77
Irwin ACH	65	68	94	69	86	57	44	65	73	88	63
L. Wood ACH	65	57	94	*******	95	60	44	74	77	91	76
Madigan AMC	60	61	88	76	*******	60	49	74	58	91	79
Munson AHC	76	82	94	84	90	62	61	79	76	90	74
R W Bliss AHC	63	67	98	83	86	64	53	80	57	90	87
Tripler AMC	76	68	85	*******	*******	60	55	60	71	90	82
William Beaumont AMC	63	60	92	*******	72	55	52	72	66	88	64
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to composite Download Page
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