Enrollees with Military PCM , How Well Doctors Communicate , West Army


Enrollees with Military PCM , West Army How Well Doctors Communicate 2009
	Listens Carefully #	Explains so You Can Understand #	Shows Respect #	Spends Time with You #
Benchmark	91	93	94	89
US MHS	87	91	91	85
ARMY	88	91	90	86
WEST	87	91	91	86
West Army	85	92	90	89
Bassett ACH	82	88	85	71
Evans ACH	84	88	90	91
Irwin ACH	91	98	99	89
L. Wood ACH	89	96	98	91
Madigan AMC	84	93	86	88
Munson AHC	92	95	95	93
R W Bliss AHC	98	98	98	98
Tripler AMC	85	83	86	85
William Beaumont AMC	82	96	95	95
Source: 2009 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size # Indicates change to questions Download Page
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