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Enrollees with Military PCM , West Army Claims Processing Claims Handled in a Reasonable Time |
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| 2007 | 2008 | 2009 | Trend | |
| Benchmark | 83 | 83 | 84 | 0 |
| US MHS | 82 | 83 | 83 | 1 |
| ARMY | 81 | 83 | 82 | 0 |
| WEST | 85 | 87 | 86 | 1 |
| West Army | 85 | 88 | 86 | 1 |
| Bassett ACH | 83 | 88 | 92 | 9 |
| Evans ACH | *** | 85 | 88 | *** |
| Irwin ACH | 88 | 92 | 89 | 1 |
| L. Wood ACH | 92 | 89 | 95 | 2 |
| Madigan AMC | 90 | 88 | *** | *** |
| Munson AHC | 84 | 88 | 88 | 4 |
| R W Bliss AHC | 89 | 80 | 88 | -1 |
| Tripler AMC | *** | *** | *** | *** |
| William Beaumont AMC | 85 | 84 | 72 | -13 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||