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Enrollees with Military PCM , West Navy
Customer Service

Courteous Customer Service
  2007 * 2008 * 2009 Trend
Benchmark *** *** 87 ***
US MHS *** *** 84 ***
NAVY *** *** 83 ***
WEST *** *** 86 ***
West Navy *** *** 83 ***
NACC Port Hueneme *** *** 82 ***
NBHC NAS North Island *** *** 69 ***
NBHC NTC San Diego *** *** 91 ***
NH Bremerton *** *** 76 ***
NH Camp Pendleton *** *** 85 ***
NH LeMoore *** *** 85 ***
NH Oak Harbor *** *** *** ***
NH Twentynine Palms *** *** *** ***
NMC San Diego *** *** 84 ***
NMCL Pearl Harbor *** *** 84 ***
TRICARE Outpatient-Chula Vista *** *** *** ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2007 through 2009
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
* Indicates scores not available for that year
*** Indicates suppressed due to small sample size
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