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Enrollees with Military PCM , West Navy
Claims Processing
2009
  Claims Handled in a Reasonable Time Claims Handled Correctly
Benchmark 84 86
US MHS 83 85
NAVY 84 84
WEST 86 88
West Navy 85 85
NACC Port Hueneme 88 91
NBHC NAS North Island 77 79
NBHC NTC San Diego 87 86
NH Bremerton 91 85
NH Camp Pendleton 82 81
NH LeMoore 91 94
NH Oak Harbor 86 84
NH Twentynine Palms *** 94
NMC San Diego 86 77
NMCL Pearl Harbor 99 93
TRICARE Outpatient-Chula Vista *** ***
Source: 2009 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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