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Enrollees with Military PCM , West Air Force Customer Service 2009 |
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| Getting Information | Courteous Customer Service | |
| Benchmark | 71 | 87 |
| US MHS | 68 | 84 |
| AIR FORCE | 71 | 86 |
| WEST | 70 | 86 |
| West Air Force | 75 | 88 |
| 10th Med Grp-USAF Academy | 70 | 85 |
| 15th Med Grp-Hickam | *** | *** |
| 21st Med Grp-Peterson | 69 | 86 |
| 30th Med Grp-Vandenberg | 81 | 85 |
| 341st Med Grp-Malmstrom | 84 | 91 |
| 355th Med Grp-Davis Monthan | 74 | 88 |
| 366th Med Grp-Mountain Home | *** | *** |
| 377th Med Grp-Kirtland | 69 | 82 |
| 3rd Med Grp-Elmendorf | 75 | 95 |
| 509th Med Grp-Whiteman | 89 | 92 |
| 55th Med Grp-Offutt | 69 | 91 |
| 56th Med Grp-Luke | 88 | 83 |
| 5th Med Grp-Minot | *** | *** |
| 60th Med Grp-Travis | 63 | 86 |
| 61st Med Squad-Los Angeles | 68 | 83 |
| 75th Med Grp-Hill | 84 | 98 |
| 90th Med Grp-F.E. Warren | *** | *** |
| 92nd Med Grp-Fairchild | 63 | 85 |
| 95th Med Grp-Edwards | 71 | 85 |
| 99th Med Grp-O'Callaghan Hosp | *** | *** |
| West Region-Air force | 84 | 90 |
| Source: 2009 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
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