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Enrollees with Military PCM , West Air Force
Claims Processing
2009
  Claims Handled in a Reasonable Time Claims Handled Correctly
Benchmark 84 86
US MHS 83 85
AIR FORCE 83 85
WEST 86 88
West Air Force 87 88
10th Med Grp-USAF Academy 81 83
15th Med Grp-Hickam *** ***
21st Med Grp-Peterson 84 87
30th Med Grp-Vandenberg 87 87
341st Med Grp-Malmstrom 99 96
355th Med Grp-Davis Monthan 88 86
366th Med Grp-Mountain Home 86 83
377th Med Grp-Kirtland 83 77
3rd Med Grp-Elmendorf 89 88
509th Med Grp-Whiteman 94 93
55th Med Grp-Offutt 81 87
56th Med Grp-Luke 90 91
5th Med Grp-Minot 94 97
60th Med Grp-Travis 88 87
61st Med Squad-Los Angeles 84 84
75th Med Grp-Hill 83 88
90th Med Grp-F.E. Warren 89 94
92nd Med Grp-Fairchild 88 91
95th Med Grp-Edwards 87 94
99th Med Grp-O'Callaghan Hosp 95 88
West Region-Air force 86 84
Source: 2009 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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